03-06-2018 12:23 PM - edited 01-04-2022 03:40 PM
I'm enrolled in the Fall 2016 promo plan. I'm about to pay for my next 90-day bill, and I see that the self-serve site now says I'm enrolled in the "$25 Province-wide Talk" plan. I have had numerous issues with the Self Serve site previously, resulting in over a week without service, and I'm very hesitant to ask a PM staff member to change anything - however I would like to confirm that my plan has not changed. @CS_Agent Can you please confirm that my plan has not changed?
03-06-2018 02:23 PM
Thank you, I have sent them a message 🙂
03-06-2018 01:05 PM
That is bizarre. Probably best to contact the Moderator Team to ensure that everything is fine with your account.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
03-06-2018 12:49 PM
Thanks for the reply! Here is the plan that I see currently. I would expect this to be the "Fall 2016 Promo Plan":
03-06-2018 12:46 PM - edited 03-06-2018 12:46 PM
Plan should not change itself. Whats the exact plan do you see on the Plan Details page?
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