Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Yes, i am currently with Koodo and would like to switch back to Public Mobile.It seems a bit complicated based on what I saw on the site and just wanted to get some guidance in terms of the steps & how I would make my monthly payments
Hi, I need a moderators help. I am locked out of my account after getting my security question wrong. I just need a moderator or someone to send me an email so I can reset my password. I need to change my credit card information for my autopay. Ne...
Would public mobile ever offer more than 5GB of data? I would gladly pay $10-15 more for 8-10 GB of data if it were offered. Recently switched from freedom due to an outage on their end but I’m finding the constant checking on my data usage a little ...
Im client for about a year but i think my phone number porting is not totaly OK I was with magic jack before and i have ported sucessfully my number to your servicebut when i try software that validate phone number it said that my number is a VoIP n...
You know how PPL have had issues with how to connect, and such, I find that the TETHER info omitted, and that's a shame HERE is the Tethering INFO: APN Tethering Settings: Name: Tethered Mobile Internet APN: isp.mb.com Proxy: Not set Port: Not set Us...
Good evening Community, You can call me Koal. I am new to Public Mobile, and I'm in need of some assistance. Your help is GREATLY appreciated. I just purchased the unlocked Sony Xperia XA1 Plus smartphone, and...
I'm new to PM, still learning. I'm on $30 plan - Unlimited Province-wide Talk. Today I've tried to call local Vancouver number (778), but got "you don't have long distance add-on" message. Guy I've tried to call to is on Freedom mobile, he was also h...
Hi, Can you help me to check if my payment go through or not.My account no. 10000000xxxxxxI tried used my credit card to pay a couple time. Please check if you over paid it or not. Thanks
Hi, I am new to Public Mobile. I have sent a private message about transferring my phone number from PC Mobile to Public Mobile along with all my details, but have not heard anything back. I'm not sure how long things take or how things work around h...
@CS_Agent You have reached the limit for number of private messages that you can send for now. Please try again later. WTF. How am I supposed to contact a Moderator, when I can't send PMs? This is my first PM today/this month/this year. My plan is se...
Hello, I need to renew my data cycle so that I can get data again. I believe I ran out as my internet no longer works. Payment for my next 3 months should be today. Can I just pay now so that my phone will work properly again? Thanks, Jacob
I had a grandfathered plan on my phone but didn't renew it for like 5 months. When I wanted to add funds to it, it said that I wasn't registered on network. So I did a little bit of research a found that after 90 days without service a SIM card is de...
I just tried to send a private message, but it said I have reached my limit for private messages and can't send....this is outrageous considering that: 1) I haven't sent a private messages since July; 2) The Public Mobile (customer) service relies on...
Hi,I am traveling for one month (out of country) and want to suspend/pause my account for that time period so I am not charged for not using my phone. Please let me know how to do this? Also, for some reason it says (under plans and add ons) that I...
Hi, I need a password reset on my PM account, but when I ask for a password reset link it takes hours to get the email and when I finally do, it tells me the reset link is already expired. Need to change the credit card info on my account ASAP and it...
I'm trying to make a payment online. It states that plan is expired. Says no balance is due but states I need to make a payment by May 06, 2018. Also, when I choose to pay the amount due, it doesn't top up my available funds. Do I need to change m...
Hi went to walmart today to purchase a PM sim. My current bell number is not in service as bell cut it off. Employee at walmart told me should be ok to port my old number. Now I can make a call but nobody can call me back. You think number is still p...
Hello:My phone (a galaxy S7) along with my wife's will not connect to the network...........I have activated the SIM cards, confirmed the APN setup and still nothing..........we were with Koodo before, transferred to Freedom for 1 day and then came t...
Working with mod already. Just curious if anyone has had or heard of this happening. Here is some background: my account and my wife's account were both topped up the same day. I think my cc was initially on her account a while back. my account and h...
So currently I have a 90-day plan that has 333MBs (1GB spread among 3 months) and I want to upgrade that to another 90-day plan that has more data. My next pay cycle is coming up towards the end of February and I'd like to know whether it is possible...
