Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi all. Just returned from the US where I was using a roaming data add on that worked great. However since I've returned data is not connecting. The LTE icon is flashing on and off repeatedly. Calling is working fine. I've checked APN settings and re...
I lost my sim card while I was travelling and need a replacement. I'd rather not wait the 3-7 days it takes to ship a new one, and it sounds like some people have had to wait a lot more than that lately. Does anyone know of any stores in Toronto that...
My phone line is not working and in my account it shows Your account has been suspended. I have auto pay set up and not sure why it's not working.
I was wondering if i do a port of a number, can i keep my public mobile account just with a new number? Basically i just need my current number moved.
My friend transfer to public mobile from freedom mobile yesterday, but the data is not working.please help
I purchased US Roaming - 250 MB Data (10-day) add-on, went through the two-step process, and the add-on shows Active status in Add-on Usage screen. I also checked the APN settings, and they look correct, and data works fine in Canada. However I spent...
So whenever I open a picture message it tells me "failed to download multimedia message. Try again later"I troubleshooted it on the public mobile site and followed the instructions to create a new access point based on an Android phone and it still d...
So I tried to add a 1Gb add-on, but the payment kept getting declined, however after checking my bank account I was successfullty charged for it. So I'm now in a state where I received no add-on, but still paid for it. Where do I go to get this resol...
Has anyone experienced their Nexus 5X going into a boot loop? I don't know what that is, but if anyone is having the issue read this: http://www.techtimes.com/articles/186940/20161125/lg-cant-fix-nexus-5x-bootloop-issue-so-its-offering-full-refunds.h...
Hello I just signed up with Public Mobile and I am not able to receive calls and data is not working. I am however able to make calls out.I entered the correct APN. How long will it take to successfully port my phone from Freedom Mobile and be able t...
Hello,So I've been using Public Mobile for close to 5 months now without any issues.Up until this morning, my data has been working perfectly fine. Then this morning, NO DATA. I have tried the following:Redid the APN, double checked all the fieldsFac...
Hello everyone, I accidentally bought a $40 voucher for Public mobile instead of another provider. Anyone interested in a $40 voucher without tax? PM me for details.
I know this has been covered before, but I just wanted to double check.If a buy the US voice/text/data package, and I run out of data before the 10 days are up, can I add just the US data package to my account? So I would have two US packages overlap...
Hello I forgot that my credit card changed and missed a payment. I paid my balance Saturday morning and my account is still not active. I really need my line activated for my business. Hoping a mod can help me out.
I'm using the Sp.mb.com apn settings and the internet isn't working on Tmobile (las vegas). I see the 4G symbol and R symbol in the signal but pages don't load.What's the solution?
I will be out of the country from beginning of August and will be back on the 20th of August. My current renewal date is July 31, 2017. I heard things about you can not pay for up to 90 days and be kept active on PM. If I were to not pay for my renew...
Hi there, I joined Public Mobile last month, I previously with Telus. I believe they are on the same network so I was expecting no disruptions in the quality of service I was receiving. Since joining Public Mobile, I have been having issues with my G...
I noticed that after browsing the community for 20 minutes on LTE that my data usage in self serve didn't change. I went on another website and Snapchat after that for about 15 minutes and this time my usage increased.
I'm a freedom user that switched for the promo. My account setup had an issue and they pushed it through manually after opening a support ticket on Friday. I opened a new ticket this morning to ask for a status update and have not heard any respon...
I was trying to pay my bill because I missed payment and my phone service was suspended.I tried a few times to guess my password for account of publicmobile.ca but failed. I called *611 and found out my 4 digits pin for mobile phone. I tried this fou...
If I am on pm 6gb plan 90 days 120 dollars what if i have a freedom line as well if I port my freedom mobile number will I will be able to get 12gb promo. Since I am porting my freedom number over existing pm account or no.
I need to cancel my account at the end of July. My self service has never worked, Which had been ok. I have been on the 90 day plan which ends on July 31. What is the best way to do this?
For some reason when I opened up my account to check the data balance, my plan is not showing an "amount owing". Also when I try to open up "plan details", I encounter an error. I never made any changes to my account recently. Has anyone else been ha...
I'm trying to activate talk and text promo no avail for 30 days but for some reason i cant get it to activate when I try to change the plan.
Hello Mods:I have searched this threads and most posts indicate that incoming will not work without add-on if you are traveling outside home Provine.I have experienced otherwise.I have PM province-wide plan and live in Ontario (Ontario number with 61...
A question that came up over on the RFD thread about the Freedom promo... It says that porting during activation is required to get the promo. Previously, it was recommended that people sign up with a random PM number first, make sure it's working, ...
Hello everybody! I live in Toronto and I am planning to go to Montreal for 5 days. I already purchased 200 minutes add on so I am covered with calls to/from Ontario. My question is am I be able to use data in Montreal? What are the rules about using ...
So I joined from freedom yesterday and today my plan was adjusted to 12 GB just as expected. However, the addon I purchased before the change is now gone. I can see the $15 transaction history, and checked after I bought it so I'm quire certain its b...
Is there a change that telus will close down public mobile once freedom mobile makes their network better.i see no reason why telus would have public mobile once freedom mobile has good coverage. Especially when people start getting $5 off for loyalt...
Upon selecting my plan and entering my payment info, the site gave me the following error message: Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit c...
