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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 64483 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 69583 Views
  • 180 replies
  • 32 Bravos

Resolved! Which plan and or add on's?

Hi Folks,I am a new kid on the block and my needs may be somewhat different than most.  I have done some research in the community but do not seem to be able to find information that is pertinent to me.  So here is my situation and questions.I am a r...

MBNavion by Great Citizen / Super Citoyen
  • 4367 Views
  • 33 replies
  • 0 Bravos

Resolved! 4G stopped working - only connects to 3G

Good Morning, I would like to preface this by saying that the 4G on mine and my wifes phone was previously working with no issue. I havae also verrified the APN settings are correct.Basically - at some point in the last few weeks both mine and my wif...

Theprincipal by Good Citizen / Bon Citoyen
  • 46009 Views
  • 28 replies
  • 0 Bravos

Resolved! Refer a friend

Hello,I signed up for Public Mobile in Nov 2016 and referred someone right after. I signed up for auto pay. It said I had a credit of $3 for the referral and $6 for auto pay. However in Feb 2017 I paid $108 (-$6 x 2 Auto pay reward, from the November...

Nebula by Great Citizen / Super Citoyen
  • 2655 Views
  • 7 replies
  • 1 Bravos

Resolved! US roaming

If I purchase the talk text and data add on do I also need to purchase the long distance us calling add on? How does roaming work? I want to make sure I don't come back with a huge bill

Sgosse91 by Great Neighbour / Super Voisin
  • 2788 Views
  • 7 replies
  • 1 Bravos

Unable to afford this week, will it effect my rewards?

Hello everyone,I had alot go on this month and ultimately cannot afford to pay for my service this week, however will be resuming my service the following Friday. I'm concerned that my loyality, referal and community rewards will be affected by this....

tylerdetox by Good Citizen / Bon Citoyen
  • 1183 Views
  • 2 replies
  • 0 Bravos

Tagging a MOD

First off I want to start by saying it is great to see so many people helping others out on the forum.  With that said I am starting to notice this more and more the last little while, where the respondent(person trying to help) is tagging more then ...

ShawnC13 by Oracle
  • 2862 Views
  • 13 replies
  • 12 Bravos

Resolved! could not receive any incoming calls for new account

New account. port number from chatr wireless. Since it doesnt have account nunber I only enter pin number. now it only can make the phone call and cant receive any incoming calls. what I can do?

zmh1175 by Great Citizen / Super Citoyen
  • 2971 Views
  • 13 replies
  • 0 Bravos

Resolved! Sim doesn't work after changing sim & unsuspending my service

Hi all, I'm not sure why but my data doesn't work after changing sim card (after losing my old phone) and unsuspending/resuming my service. Could any mod or anyone direct me to a mod that could help? (or is it that my Oneplus 3T somehow doesn't work ...

Resolved! Invoices are missing all the time !!!

Hello,For now, i didn't receive any invoice!!!!Unfortunately, i forget to ask 3 months ago and now i need that and also the new invoice for today when the plan will be renewed.How can i obtain the old invoices and why all the time the invoices aren't...

Resolved! I was charged twice on April 8

My account was dormant. When looking at past payments. May had 10 day plan and purchased 25 $ voucher. It expired! Then April 8, was charged 15$ for 10 day but my intent was too switch too monthly. I was then charged 15$ and 27$ on same day. This exp...

dboxtvinfo by Great Citizen / Super Citoyen
  • 2934 Views
  • 14 replies
  • 0 Bravos

Duration of account being open after non payment

My 90 day plan gets over on 27th april and i will be out of the country for 3 months till july end so i plan to take my credit card off autopay my question is in how many days would i have to pay the next 120$ plan fee to get my plan reinstated if i ...

Re: CANT SEND TEXT MESSAGES

I cant send text massage out on text and talk prom plan, I try 5 different phone , all cant sent out, only can receive massage

robin771981 by Great Neighbour / Super Voisin
  • 878 Views
  • 2 replies
  • 0 Bravos

Resolved! Long distance voice calling quality

Does anyone have any issue with the call quality when making international calling? I recently bought the 400mins long distance call add-on to make calls to Malaysia and US, and I found that my calls to Malaysia constantly having a delay but not to U...

tobias_c by Great Neighbour / Super Voisin
  • 3544 Views
  • 10 replies
  • 0 Bravos

Getting an Invoice

I got an invoice with no problem last month. This month the mods have increasing demands on the info I have to supply them to get a simple invoice. My account number or phone number gives them all the info they need. Is this PM's way of refusing to g...

BLH by Good Citizen / Bon Citoyen
  • 2478 Views
  • 12 replies
  • 0 Bravos

Resolved! PM user will have service on the cruise ship

Seems some people asked but no answer. I tried it on Royal Caribbean ship last month. Public Mobile user will have service on the cruise ship via Cellular at sea (Carrier code: 90118) You will be able to Receive text for free. Presumably all US Roami...

echf by Model Citizen / Citoyen Modèle
  • 3936 Views
  • 8 replies
  • 5 Bravos

Will Ontario public mobile number work in Montreal

I am on a 128$ promotional plan for province wide calling with 12 GB of data. I am travelling to Montreal over the weekend. Wanted to understand if my data will work so that i can use google maps and will i be able to make calls.

Nits by Good Citizen / Bon Citoyen
  • 3191 Views
  • 10 replies
  • 0 Bravos

Resolved! Unable to Send Picture MMS after Port

Hi All, Recentely ported my Galaxy S3, Android 4.4.2 from Telus without unlocking it. Calls, regular texts, and data seem to be working. Recieving pictures via MMS seems to work as well, however, I appear to be unable to send pictures messages via MM...

ACanadianUser by Good Citizen / Bon Citoyen
  • 4569 Views
  • 11 replies
  • 1 Bravos

Resolved! Getting a ton of spam calls since switching

Hoping someone could help with this issue as it's starting to get very annoying.  Since switching to Public, I have been receiving a ton of spam phone calls from area codes all over the USA and Canada.I let every call go to voicemail and I've blocked...

Screenshot_20170411-192536.jpg Screenshot_20170411-192604.jpg
oadest by Good Citizen / Bon Citoyen
  • 8613 Views
  • 31 replies
  • 2 Bravos

LGX POWER

My LGXPower phone was formally from Kodoo and is supposed to work on Public Mobile Network but some how it will only work when on wifi but barely  work .. when on normal network mode.. it wont even show if I am on 4G or LTE.. is there anything i can ...

raven2332 by Great Neighbour / Super Voisin
  • 3283 Views
  • 16 replies
  • 0 Bravos

Resolved! Long Distance

I have added the Long Distance as an add-on to my plan but it is not showing up. Can anyone help.

ashleypham by Great Neighbour / Super Voisin
  • 1892 Views
  • 5 replies
  • 0 Bravos

Resolved! account suspended after putting add-ons.

Hi,   Today I decided to put a canada wide talk addon to my plan but after I did that my account was suspended.  Can someone please fix this?  

chriscsk by Great Neighbour / Super Voisin
  • 1953 Views
  • 6 replies
  • 0 Bravos

Resolved! US Roaming Quality

I'm interested in getting the US Roaming when I go to Florida this summer. Just wondering if anyone has had a positive experience and if reception and speed is reliable. Thanks in advance!

Ku214 by Great Neighbour / Super Voisin
  • 2259 Views
  • 6 replies
  • 0 Bravos

Help - data not working

I was a legacy customer and just switched over to a current 90 day plan (6gb data). But my data doesn't seem to be working. It worked b4 with my $40 legacy plan. Do I need to change something on my phone??

Kdog by Great Neighbour / Super Voisin
  • 1418 Views
  • 7 replies
  • 0 Bravos

Best VoiP and SMS/MMS apps

Hi,I've been using TextNow on and off for a few weeks and overall,I like it.... except the ads!   Removing the ads is around $30/year, which I find to be too high for a recurring charge. I still like TextNow, as it gives full SMS/MMS capabilities, an...

neilselden by Town Hero / Héro de la Ville
  • 15853 Views
  • 28 replies
  • 3 Bravos

Resolved! BC-Kamloops new phone number not an option

I am trying to move my Dad over to PM and get him a new number but for some reason they don't have BC - Kamloops in the list of available locations to get a new number.  Has anyone else had this issue?  Is there a way to get a Kamloops number? He cur...

lrhk007 by Good Citizen / Bon Citoyen
  • 2955 Views
  • 11 replies
  • 0 Bravos

7x airmiles at Shell

Found this on rfdShell is offering 7x airmiles when buying giftcards. Usually you get 1 mile for every $10 spentI have seen public mobile vouchers there before. Combining this with my 4% amex is going to be an awesome deal 95 cash miles = $10 in e-vo...

Vickel by Model Citizen / Citoyen Modèle
  • 2508 Views
  • 8 replies
  • 10 Bravos

Resolved! Issue Changing plan

i am trying to change my plan however when i topped up with the amount it didnt change the plan at all can i get some assistance please?

Seadogjr by Good Citizen / Bon Citoyen
  • 2143 Views
  • 6 replies
  • 1 Bravos

Resolved! Looking to buy a phone

Just wondering if this phone will work NUU Mobile Z8? Newegg has it on sale.

Dan1611 by Great Neighbour / Super Voisin
  • 2231 Views
  • 9 replies
  • 0 Bravos
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