my public mobile phone is not working can someone please pm me

[wetcoaster · Accepted solution]

@jolynta

Please delete your personal information (phone number) in your posts - this is a public forum.

Have you tried rebooting your phone?

If that doesn't help you need to contact the moderator team (=PM employees) to have them look into it.

Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, PIN phone number, detailed problem description.

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

[jolynta]

i topped up my phone yesterday and i shows that it is topped up but my phone is not working no texts calls or data.  my number is xxxxxxxxxxxxxxxxxxxxxxx

[closng]

Hi @jolynta,

Did you recently renew? Are you getting errors? Can you provide us with more details of your issue?