3 G doesnt work.

[Dgraziani]

Hi everyone,

my 3g doesnt work. It says that Im not signed up a carrier. What do i need to do to use my 3G? Looks like my phone might still be confused that Im with koodo?

[computergeek541]

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@Dgraziani wrote:

Hi everyone,

my 3g doesnt work. It says that Im not signed up a carrier. What do i need to do to use my 3G? Looks like my phone might still be confused that Im with koodo?

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Is the message possibly telling you to sign into Pubic Mobile? I know that speicifcally Android-based phone will say that on the screen if you have data enabled in the phone's settings, but don't have an active data plan.  Which plan are you on? 

[geopublic]

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@Dgraziani wrote:

Hi everyone,

my 3g doesnt work. It says that Im not signed up a carrier. What do i need to do to use my 3G? Looks like my phone might still be confused that Im with koodo?

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Ensure you have the correct APN settings by visiting here.  

Select the brand and model of your phone, scroll down the page and then select Public Mobile. After doing so, you will be provided with the exact APNs required for your phone on the PM network.

Some models of iPhones do not allow you to manually update your APNs. If this is your case, using your mobile phone, visit here. This will automatically download the required APNs in your phone settings.

If you have an LG phone and you still aren’t able to use your data after all of this, we suggest doing a factory reset of your phone.

If your plan includes data, don’t forget to enable data on your phone.
Turn your phone off and then back on. This quick refresh will help your phone deal with all the changes that have taken place.

[Alex888]

@Dgraziani Your APN settings should look like this:
Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

If you can't change it from Koodo reset your network settings and input Public Mobile settings.

[will13am]

@Dgraziani, when you say 3G does not work, are you referring to the phone behavior when you select preferred network type to 3G instead of LTE preferred?  Please take a look at the APN settings.  Quite often the phone software may not be able to distinguish Koodo and Public Mobile APNs.  If both are available, they will all show and you have to manually select the Public Mobile APN which is the one with sp.mb.com.