eSIM Not Activating

[Syed_70]

@ Hey everyone,

I’ve been struggling these past few days with activating my new subscription as my eSIM fails to work every time I select a new phone number (yes I have tried multiple times on the app). I’ve already paid for my new plan and haven’t had any luck with customer service. This is the last step to get my new phone plan, although nothing yet…

So far I’ve tried resetting my network settings and removed my previous eSIM. I also don’t have a QR code to setup my plan (was never given one)… Is this happening with anyone else?

[hairbag1]

@Syed_70 

it's required that you must download the Public Mobile app to successfully activate a new account...have you done so ?

As you don't have an account, use this link to message Customer Support to get some help activating...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Techfish]

Did you activate in the app? If so, the eSIM should have activated itself.

I would recommend contacting another agent or ticket, they could look again. It could be something on their side relating to the number assignment.