@v2k here is how to message the moderator team. They can definitely help with this. They will remove your almost used up add-on, and add a fresh one for you. You should probably do a manual top-up for $20 first in self-serve so that the funds are available in your acount, and then do this:
How can you get help with your account, activation, or service?
In your message please include:
- PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue
Don't know your pin?--provide any 3 of the following:
- Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount
How long until they reply?:
- Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:00pm [Toronto Time].
- Messages are replied to during business hours and in the order they are received
- Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
- There is no need to send multiple messages.
Additional Useful Information:
- Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile
>>> ALERT: I am not a moderator. For account or activation assistance, please
click here.
