Activating Plan

[marcel65]

I just signed up with Public, transaction and signup was completed, however it does not recognize my self serve account is in the system, if I try to sign up or retrieve password it does not send me a verification code? 

[NDesai]

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@closngwrote:

Hi @marcel65,

Also wanted to add that the password reset option is broken, so if you want to reset your password, you will have to follow the instructions posted by @NDesai above and send a message to the Moderators to have your password reset.

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It was fixed until yesterday when it broke again. Have a look here: https://productioncommunity.publicmobile.ca/t5/Self-Serve/Password-Reset-issue-somewhat-fixed/td-p/2...

[closng]

Hi @marcel65,

Also wanted to add that the password reset option is broken, so if you want to reset your password, you will have to follow the instructions posted by @NDesai above and send a message to the Moderators to have your password reset.

[NDesai]

Try creating an account here: https://selfserve.publicmobile.ca/self-registration/

If it doesn't work, you will need to send a private message to the Moderator_Team with your email address, sim number, phone number and a PIN number.

More info on contacting mods:

Spoiler

How can I view my private messages between myself and a Community Moderator?

• Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

• Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information

• In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)