[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Curious, IF one picked Talk + Txt Bundle, Can one add Data in as well?
Just curious, as my Parents will be going to Hawaii in March for Vacation, IF they bought Talk + Txt Bundle, can they add the 1GB Data in as well? Would be insane and a fundamental Flaw IF You have to pick EACH Option Separate Plus, can one add MORE ...
When it comes to the US Roam Add-On's, The Bundles, Thought to Simplify
When it comes to the US Roam Add-On's, wouldn't it be MORE simpler to JUST Have the Talk and Text as a Bundled Option, doesn't make sense to have Talk for $8, Text for $8, for $16 IF Bundled together for $15 Also, my reason is that it makes things MO...
Resolved! Changing number
Hi I just signed up to PM and took a new number just to make sure i would get service.I have service and tried to transfer my old number -it states they are unable to. I tried a couple of times and made a mistake and now they have directed me to the...
Plan changing
Hi,I have a plan: 90 days/ Unlim Provincial + Unlim Int Text + 3GB plus 3GB bonus and pay for it (without rewards, taxes etc) 126 CAD, please see the picture below - I marked it. If I will change now (Feb 10, 2018) my play to SAME parameters I pay ju...
Resolved! Activate website not loading
The activation website is not loading anything.Accessed using https://activate.publicmobile.ca/ Please help.
Resolved! Vouchers
Why did we just go and get vouchers and you can't just get 40.00 each it's now 43.00 so to pay for our plans of 120.00 every 90 days we now have to put 9.00 more then is needed how is this right? the guy at the esso where we get them said it's 43.00 ...
Refund available funds
I want to cancel my public mobile plan and I want to know if I can refund my available funds. The payment due date is February 11th and I want to cancel my plan before the payment.
Resolved! Changing number, but retaining contacts?
Hey everybody, So, I'm looking to join PM, and I prefer to change my phone number. Upon activating my SIM card will the number be given to me automatically? Or how does this work? Further, will all my contacts stay on my phone? I already checked tha...
Resolved! To activate a SIM card
Hi I was trying to activate a new SIM card. when i clicked on ACTIVATE SIM CARD, the screen went blank.
Switching to Koodo for a monthly plan
Hi guys, Did anyone receive a text from PM today or recently asking them to take advantage of a limited time offer to switch to Koodo to receive the same plan, but receive a monthly bill? Just wondering what's going on, and what incentive I have to d...
Resolved! Confused
Hi guys! Brand new to Public mobile! Loving the service so far! Just a bit confused. I have the Talk, text and 2GB LTE plan. I’m billed $47 plus tax, but on the site it’s advertised as $45. Also, I registered for auto pay and it says I should save $2...
SIM Network Unlock
I recently went to a Walmart and got a line with Pubic Mobile and the rep said that everything was activated and that my line should be working but when I put the SIM inside my phone it says SIM Network Unlock PIN and it wants me to put a 8 digit co...
【NOT Sure】4 digit PIN
I'm pretty sure My 4 digit PIN is 9*** or 1***, but I'm not sure which one is.How to confirm?The 611 number is useless.
Resolved! Trip to another province
I am currently in Ontario with a 90 day / 12GB / Unlimited talk and text plan. I will be traveling to Quebec soon, and would like to confirm my options.I want talk, text and data in Quebec - talk and text both in and out of province.I know I need to ...
Couldn't use US Data Add-on
In Decemeber I was in the US and purchased a 1gb data add-on. I saw my carrier change to T-Mobile but the data was not working at all. I went to a T-Mobile store and the representative told me that I would need a US sim card for date to work with the...
Amount Owing Shows $0 Won't Allow Me to Pay
The Amount Owing on my account shows $0. My pay date was today but I was unable to pay because when I clicked on pay "Amount Due" it says there is nothing due. My account was suspended today and because of that and I'm unsure of how to pay.
Resolved! Mobile Data not working on Samsung S3. Tried factory resets. No luck.
Just switched my SIM card from an old Iphone into an onld android phone and I can't get the data to work. I tried everything and still no dice. I need help from the Public Mobiel side of things. Cheers Luke
Resolved! Newfoundland number can't call a Newfoundland number without LD plan?
Just joined PM. Love the price, the first support issue though, very frustrating in trying to find out how to get help and send a message directly to a moderator - basically I'm not sure how to reach out to them? Anyway, my number is 709-682-xxxx and...
Forgot password, locked out of account, mod pls message!
Hi mods, I forgot my password and after reseting too many times I am now locked out of my account. Can one of the mods please private message me? Thank you!
Transferring phone number
Hi! My name is Lane Dyck. I would like to be able to transfer my old phone number with PC Mobile over to Public Mobile. Can you help?
Re: forgot password, will not reset
Hi. I forgot my password and I tried to reset but I forgot my security question.How do I reset password? I need to access my account. Please email me to let me know. Thank you
How to change plan?
When I first started using public mobile my plan was $57. My plan ran out today, I went and bought a $48 voucher and went to change my plan to, unlimited Canada wide calling, unlimited international texting, with 1 + 1gb data which totals $47 but it'...
New SIM trying to activate fails at "Select your local calling area:"
hello I am trying to acitivate my new SIM card but when i proceed to 2nd page of activation the drop down to select local calling area doesnt work. tried 3 different browsers on 2 different laptops. Same result. Please help me activate my SIM. Thanks
On Registration, tried to retain previous phone number from telus acct, did not succeed
Upon registering for Public Mobile account, I endeavoured to transfer my old phone number from my Telus account, encountered difficulties, so selected a new number - the selection choice wording was somewhat ambiguous, wouldn't work, in my case. The...
Resolved! Need clarification
Hi, this is my first time getting a phone number, so I am a bit confused on what this following sentence means: "In-plan data expires at the end of your renewal cycle. It does not roll over to your next 30 or 90-day cycle."Does this mean that my data...
Resolved! Unable to create a self serve my account
Hi there, I've just successfully transferred my number to Public Mobile. I've tried creating a self-serve account but I have been unsuccessful. The error message that comes up in red text is 'The phone number entered is invalid or you may have create...
How to view your data usage for the current billing cycle
Hello, I've looked through this forum and I've seen the same solution posted many times, which is to simply log into self-serve, and look under the overview but I do not see anywhere that shows my current usage. I'm on the 12 Gig 3 month plan. Checki...
The number entered does not belong to a valid Public Mobile Subscriber.
Hi, I try to activate my SIM card but this message happened: The number entered does not belong to a valid Public Mobile Subscriber. Can you help me? tks Eunji Son
