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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Sim Card - Ordered 20 Days ago and still don't have it???

@CS_Agent- How long does it take to get a Sim Card? I ordered mine on January 2nd and still don't have it (20 days). I may be contating my credit card company to refuse charges if it goes much longer. Please advise.

Can't reset password

The link I get in the email does not work and I have been waiting over 3 hours for a response from the mod_team......

Can't access my account

I used my email address as username and I still cannot seem to get in.Any moderator, please PM me as I need this resolved right away.Thank you.

Re: I AM TIRED OF THIS!!!!

I hear you! I am also extremely frustrated as I have been trying to pay my account for the last 2 days and it's simply not going through. Is there a phone number to actually reach a person??Anyone on the board that can enlighten me? I have just le...

Resolved! $60/30 days 5G LTE "90-day plan on Canada's largest mobile network"

"90-day plan on Canada's largest mobile network" What does this mean? That the plan only lasts 90 days? And then I have to get another plan?

Resolved! Account Reactivation

Have some question about when do I need to reactivate my account.My plan is currently expaired, and I done it on purpose, as the user of the # is oversea for almost 5 months (Snowbird). Here is the info of my plan in the system:My plan Expiry Date: N...

I got an email today ask me why I left

I got an email today ask me why I left Public Mobile.However, I didn't left. I am just in "Suspended" state as the user of the # is currently oversea.It was Suspended since Dec and I will activate it again in Feb, before the 90day is up. Why am I rec...

Resolved! US Roaming Question

Hi! I am going to Hawaii. My home province is BC. If I purchase US Roaming (calling and or texting):- Will I be able to make unlimited calls home to BC and within Hawaii for that flat $8.00 fee?- Can I text anywhere around the world still from Hawaii...

I need to register for online account but have no text messages

My father in-law signed up a long time ago and he does not even have text messages on his phone plan. So I was trying to register an online account so that he could start receiving and sending text messages but in order to register for online account...

hello everyone, i want to have my monthly statement?

locked out of my account and cant remember my password

Network Public Mobile Not Available

Suddenly I cannot connect to Public Mobile. Trying to connect to operator: - Service Not Available. Everything worked fine before. What gives?

Resolved! Renewing US Roaming Add On

I'm currently in the U.S and have purchased the $20 Talk, Text and 250Mb roaming plan. That plan expires today and I would like to "renew" it however it is not an option when selecting add ons anymore. here is what i'm wondering:1- will this add on r...

3G data plans are great!

Hello, I switched to the 3G data plans three months ago and just wanted to say that the speed and reception are great! I live in NB and have had great access everywhere I go. Thank you for providing excellent and affordable mobile access.

how many bands must match new phone

how many bands must match when buying a phone? willmyphonework says its compatible with some..i was looking to buy http://www.canadacomputers.com/product_info.php?cPath=30_415&item_id=114423 , LTE B1/3/4/5/7/8/20/38/40,CAT.6 ; WCDMA B1/B2/B5/B8 ; GSM...

I lost my Phone Number

I wanted to stop my service for 2 months since I was out of the country. I stopped my service on December 7th and I just logged in today to My Account and saw my phone number got deleted because I didn't have a payment by Jan 8. I thought stopping pa...

Resolved! Service won’t turn on

I put top up vouchers on my phone and still says I don’t have an active plan. Please help. Need this phone for work

Resolved! SIM Card Shipment

Hi there,I've received the shipment email on Jan 4, but I haven't received my SIM card yet so it's been more than 3-7 business days. Could I have help in regards to this? Thanks!

Can't send or receive pictures

APN settings are good can no longer send or receive pictures just says sending pictures.... And don't get any either through MMS...

Resolved! Phone got wet and does not work any more dunno if Sim card works. What should I do?

Hi Public Mobile Support, What is the best thing to do in this situation? Phone got wet and does not work any more dunno if Sim card works. Should I just get a new unlocked phone and try my existing sim card with it? Best Regards,

Resolved! Will my plan ever change if I have automatic renewal?

I'm thinking about switching to Public Mobile, but I want to make sure that I'm not making a mistake by cancelling my current plan. If I have a 90 day plan, and have it set up for automatic renewal, and Public Mobile changes their plan pricing, wil...

Resolved! Data didn't reset

I used up all my data for the 3mnths. Today is my reset date but i still dont have internet accesss. I wonder what takes long? Is this normal?

Outage in NB?

My phone where it typically says Public Mobile has been saying Searching since 1pm this afternoon. Is there an outage somewhere in Atlantic Canada or is it just my phone?

Having trouble resetting password

Hi there, I am having trouble resetting my password. I would use the forget password option and type in my email and security question. Afterwards the reset email will come hours later and if I see the email over 20 minutes the code link would expi...

my phone not working

my phone with public mobile has no service since last 6 hours

Resolved! Can't get new Android phone to work

Hi all, I've spent hours on the forum trying to find an answer to my problem. I know that the issue has been brought up before, but none of the posted solutions have worked on my particular model phone. I have a Leagoo Kiicaa Power android phone and ...

Resolved! Out of Province Calling Question

Hey all, question regarding calling when I have unlimited Province-wide calling. My girlfriend is out of the province at the moment and I've still been able to call her, so does that mean I can always still call numbers from my province, regardless o...

Resolved! Pixel XL apn read only?

So, this is a weird one that I haven't encountered before. I was trying to troubleshoot some WiFi hotspot issues on my Pixel XL (stock rom, Android 8.1 with the latest security patch), and in the apn settings there's only one option, no ability to ad...

Unable to process transaction

Unable to Process Transaction Sorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged. no service for three days now!! i tried chrome explorer laptop tablet incognito...

Autopay interruption

My credit card had failed earlier in January so that I missed an autopayment, but it's been working for a while now, and my bank confirms this. However, the autopay hasn't taken anything yet, and whenever I try to make a payment, I get a message sayi...

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