[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How do I transfer a phone number
How do I transfer Speakout phone number to Public mobile please let me know. Who do I call. I have phone and SIM card. The sim card is speakout one so what should I do next.Thank you for your help.I have no idea where do I post my questions. New to t...
4gb for 40dollars/month
Is the 4gb for $40/month plan still available?I was told that it might still be available through the community
Resolved! Change in phone number error..
Hello... I have tried to change my number and it says Phone Number change failed I have changed my number a few times this last month and every time I have got a number with spam calling or texting me 24/7 asking for the old owner, or I have had craz...
Account suspended
My account has been suspended for non payment ....I thought I was on auto-pay with my credit card. I tried to do a manual payment but it says that 'I have enough balance' ???? Please help.If I am not set up for auto-pay any more please help me set th...
declined but SIM activated and I was charged
I went through activation and it declined my credit card but has charged me as well. I see that the SIM is active but I have no profile to log into and no service. Just wondering if I can get some help with this?
Resolved! Double charged credit card
Hello! This is the first time having to use the community for help. This morning I went to pay my bill and I received an error message stating my card could not be charged and that it was an issue on my card's end not allowing the payment to be take...
Resolved! Massive registration problems. Please help!!
A good friend of mine has tried registering for Public Mobile. She bought a SIM card and went through the setup on the main site. The setup said that it denied her credit card, yet I still got a text message saying that I had recieved my $2 discount ...
Resolved! Maintenance
@CS_AgentSince Jeremy left it seems the announcements for maintenance are not being made on a regular basis anymore I attempted to log in today to check on status of my request (no response from Mods yet, but possibly due to system being down) and no...
Resolved! Account was still charged with previous credit card
I changed my Autopay credit card number from Master to VISA after my first payment. But, it still charged my Master card in the 2nd payment. Obviously, the payment system didn't get updated from my credit card number change. Can anyone help on this? ...
Call Forwarding
Hi, 1. When a phone is call forwarded, will text messages be forwarded as well?2. When call forwarded, are you limited to an amount of minutes?3. Can voicemail be checked from a landline? Thanks
Accidentally Forgot to Add Text
Hi, I just signed up for Public Mobile and I thought I enabled Ontario-wide talk and international text, but I put the SIM in my phone and I can't send or receive texts. I checked online and it looks like my plan doesn't have it on there. Is there a ...
removing sim card as troubleshooting measure???
hey all, occasionally i see people suggest or say they have removed sim card and reinserted it as generic troubleshooting method? I am curious if this is a valid step and why? I can understand if the phone says no sim card or they are the sim in a ...
ask function
Unlimited for me area Quebec to Ontario or Toronto how much with data for internet .I now living in Montreal can I use my cellphone call to outside Montreal get roaming or not if I get calling from Toronto i get roaming or not.please explain me .I ne...
Resolved! Broken website in changing/viewing plan
The website seems to be broken now. I can not see or change my base plan for the next month. Does anyone find the same thing?I use Google Chrome in Ubuntu OS.
Resolved! @moderator_team
Dear mods @CS_Agent, I just lost all service (phone, data). I've set up autopay a long time ago, so I shouldn't get disconnected. Please restore my service ASAP.
why is my phone off and how do i restore it
why is my phone off and how do i restore it
Resolved! Invalid SIM when setting up account.
Hi Community, So I'm having trouble registering my account. It says invalid sim on the PM website when I enter my information? Not really sure what I should do other than going back to wally world and getting another.
Resolved! Adding Data to Plan Mid-cycle
I just got a new phone that shoud actually be able to use data (finally)! I'd like to add data to my plan. I know I can do add-ons, but my cycle just started and I'm on a 90-day plan (I don't pay again until mid-April). Is there a way to update my pl...
Data has stopped working on my phone
Hi My phone's data has not been working since the start of the year. What can I do to fix this? Everything was working fine and then I went on a business trip out of town where I swapped the sim card and when I came back and popped the card back in m...
Lost phone
My daughter lost her phone today and i can't access it's location after 8am. I can't connect to it through device manager. What are my next steps to go through with Public Mobile? Thanks
Not in service
My brother trying to call me from Australia but he received a message that my number not in service
HI, ineed help. I cannot log in to my account. I enter the password which I used for the registratio
But it doesn't work. What's wrong?
Payment but no service?
My credit card got scammed and I forgot to upgrade the new credit card info. Fast forward I have the required amount in my account sitting for current 90 day cycle and an additional amount for the next 90 day cycle. Yet I have no service it’s been mo...
Paid for add on didn't apply
I just paid for a US roaming add on for my wife who is in the US.The add on was $20 for talk text and 250mb data. My credit card was authorized yet she did not recieved the add on.I had to go back in for the second time, add funds again, and this tim...
Resolved! Can anyone explain to me why 7-11 sells Public top up cards that don't have barcodes?
Hi there, So basically my local 7-11 now sells PM top up cards but I've tried to buy them a few times so far with no luck. There's no bar codes on the vouchers themselves so the cashier always has no idea what to do. Would buy them if I could!
Contract buyout from another provider
If I'm currently with another provider on contract, do you or can you offer to buyout our contract if we want to switch?
Resolved! Balance Transfers???
Weird response today; I had a Mod offer me to do a balance transfer between accounts (I thought was not even possible?)They misread my request so could be a mistake but does Public now allow transfer funds again?
Evvvverytime its 3mos renewal period, I have to make a post like this :-/
Hello Public Mobile moderators... Made my payment, balance due - $0, Available funds = $195, can't make phone calls or send texts or use data. This seems to happen every 3 months when i renew. "your plan doesn't have long distance" is the automated...
