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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

3 week no service, and now the sim of previous carier is blocked

Hello I hope everyone will be fine. I think I had the same issue that other already experienced. I tried to activate my sim on 19th of Nov at payment section I entered all the information correct after that I submit for activation. Error appears you ...

FRUSTRATED! NO SERVICE

Hi, Today was my second official month on the 90 day /12 gb plan. My data, calls, etc are not working. My phone randomly stopped working. I have changed the APN settings, changed my SIM, restarted my phone etc etc. Nothing is working. Please advice w...

Porting Problems

HELP HELP HELP!!! I have joined PM since the $40 promo. It is 2-1/2 weeks and still not solved. I have tried email but it came back with a standard respond on teaching me how to use the self-serve porting system. I must have try that system a hund...

Multiple threads on Issue - "Plan Expired - Your account has been suspended" - US Roaming Addon

@Shazia_K I hope you can resolve them in one shot - looks one Issue but for multiple friends http://productioncommunity.publicmobile.ca/t5/Discussions/Plan-Expired-Your-account-has-been-suspended-Back-from-US-Travel/m-p/118474http://productioncommuni...

Waiting for 2 weeks to Port Number

Hey there,I've still been waiting to port my number over for 2 weeks now. There was an error in porting my number over and I had already posted on the forum, but no response. I've been running both my old account and my new account at the same time u...

19 days waiting No service/Can't login to self serve/PM cancelled my Koodo service

Hi, @Shazia_K @Mary_M I signed up for Public Mobile on November 19th, and I received an error on account creation confirmation. I got an email saying my account was setup, but received no verification email. I can't login to self serve, but my credit...

Porting problems

HELP HELP HELP!!!!

can't make calls

i am new to PM . i just activated my sim, got new#, but nothing but nothig works. i tried to fit APN, doesnt help. my phon unlocked and previosly checked IMEI #can somebody help me????

Re: cant make calls

i am new to PM . i just activated my sim, got new#, but nothing but nothig works. i tried to fit APN, doesnt help. my phon unlocked and previosly checked IMEI #

still not resolved - ported Nov 19

For community members for jump at others who are experiencing difficulty and say "be patient", what do you do when you have been patiently waiting since Nov 19?I am new to PM, ported on Nov 19. My wife's account had a problem but was resolved after 3...

Resolved! failed port from WIND...have I lost my number?

Hi,I attempted to port my WIND (Freedom) number over 2 weeks ago. Within minutes, my service with WIND was terminated but my number hasn't actually ported to my PM account. I'm currently pregnant & in my third trimester...my doctors have had to lea...

Ordered SIM card Nov 7, still hasn't arrived, order # 90233

Please ship me my SIM card, order number #90233. Thanks,

Plan Expired - Your account has been suspended (Back from US Travel)

Hi, I logged into My Account just as I came back from my travels only to find that my plan had expired. I have paid the extra $120 but am a little confused since I am set up on the auto payment plan and I ported my number over on Nov 2. Therefore, I ...

Resolved! Ticket number

So I got a ticket number for an issue I have. Is there any way for me to see progress?Or its simply for my information?Thanks!

Resolved! No Service??? 5 Days

I need HELP. 5 days ago i suddenly lost service and it has yet to return. I've tried rebooting the phone and it fixes nothing. I need some help urgently.

Thanks, Public Mobile!

Hi,I just wanted to reach out and say Thanks to the PM staff and to PM in general. It's a nice surprise to get community rewards... I know it's just a few bucks but hey, every loonie counts, eh? I also wanted to tag @Shazia_K who fixed a minor issue...

Resolved! Unable to make or receive phone calls after plan change

Hi everyone,I changed my plan yesterday for the new 40$ 90 days/12Gb.Everything is fine except I can't make nor receive phone calls. It says I don't have a LD option (though trying a loc number).I did buy a LD option to see if that would fix the issu...

Resolved! New to PM

I started the service 2 days ago and here is what I think so far: Ordering SIM: Very easy and straight forward, received my SIM in 2 days. Registering my account: I did not port a number as I only ordered a data plan. The process was easy, I followed...

Resolved! RE plan expire 120 days when I added US Roaming

Hi,My account less than one month in with a 90 day plan says Account expired because of non payment. I paid nov 18th for the 90 days. Looked at some other posts and all answers were solved under PM. Looking to see if a mod has an answer to this.- i h...

Day 17 and still no service!

I have gotten the fall deal on the 20th November and signed up and and everything, but still no service when I call I get " you don't have an active long distance plan" message although I am in my home province. I can't browse anything. I can't send ...

TIME TO RESOLUTION THREAD - Post your wait times here!

I'm curious the average wait time to getting a response (and resolution). Please post how long you waited for support to contact you, and (optional) the date your issue was resolved. Keep it short and stay on topic. If we keep this thread up to dat...

Want to add another subscriber, ordered 2 sim cards

Ok, so I waited 5 days with no service and today I got service. Due to having no service, for 5 days I did not activate the other sim card for my wife. Now the special pricing has ended and I cannot subscribe her to the same plan as I have. Any th...

Resolved! No account with PM but disabled old provider

Seems like I'm having the same issues as a number of other users. http://productioncommunity.publicmobile.ca/t5/Discussions/WHAT-IS-THIS-BS/m-p/117770#U117770 http://productioncommunity.publicmobile.ca/t5/Discussions/Unauthorized-porting-of-phone-nu...

Unauthorized porting of phone number out of Virgin Mobile

Hi forum mods, When the $120/12GB/3mth promotion was on, I created an account and started the registration process. In the process, I supplied my phone number and account number with the intention of keeping my old number. At the last step of the pr...

Payment & Plan problems

Are there any MODS could help?I got double charged and plan did not change to 12GBs/3months which I had changed during the promotion.I had pmed 3 MODs and none of them reply. I had been wait for more than a week.What can I do? Thanks

Another person here with no service, money taken and no reply from PM

I am getting very frustrated. It has *only* been a week for me, but the money for 2 lines on the new plan was taken but I cannot make calls or use data. Thankfully I did not port our numbers from Rogers so we are using our old plan wtith them, but no...

Resolved! Cannot make phone calls after plan change

Hello,My plan was changed today to the new 90 days/12Gb plan.Data and text messages are working fine.However, when attempting to make a local phone call, it says my call cannot be made as I don't have a long-distance option and the number is not cove...

No Service since yesterday

I'm posting here as I haven't received a response from PMing moderator:Something seems to be wrong with my cell phone service. I've been getting no service since this morning. Can you look into this for me? I've PM'd my number to @Shazia_K

Resolved! Anyone else catch this?

Looks like we may have a new mod incoming! saw this in the recently registered users. (Parady_i ) so i will go ahead and say WELCOME! to Parady_i i assume this new mod will start next week or something. *** anyone wanting to say hi and welcome as-...

Still having porting problems!!!!

I signed in with PM back on Nov 18 & 19 (2 numbers). Till today, both my numbers have not been ported. The message I received is as follows:Your Old service provider rejected your transfer request. Common mistakes:-Account number does not match Ol...

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