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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Continuously getting spam calls even after blocking

This is my business phone and I am continuously getting spam calls, even after I block their number, the spam callers will call me with a different number. How do I fix this and get them to stop calling? It's always those annoying voice automated sys...

Resolved! log in

Hi. I can not log in my account. I choose forget my password and enter my email and it's confirme. But I have not received any massage. What do I do?

Resolved! Is there a shipping conformation email?

I ordered a sim card last Thursday evening (May 17). I haven't recieved the SIM card yet. I wasn't sent a shipping confmation email, either, so I'm wondering if has even been mailed out.

roy hoover is locked out of my account

l am locked out of my account l try forgot my password my my e-mail will not comformation thatto get the link to reset my passowrdl need new link to reset my password if l make payment how l can do that

How to cancel the account and keep the number

Hi, I just dropped my phone on asphalt, and it's dead now.I would have to get a new one, but because i can't afford hundreds dollars up front, I would have to change my mobile company to somewhere else with tab But the thing is, it's autopay every 3...

my phone thinks it in the US...I am close to the boarder but in canada...will not put my calls throu

my phone will not work...thinks it is in the US........ is not.,,,,,,.. but is close to the boarder.. (grandforks,bc).fine for last 2 months..just started... says my phone does not have US roaming any suggestions ???

Urgent*disconnect service due to invalid credit card

Hi, I recently lost my credit card so had to cancel it which I forgot had auto pay for this service. Now my phone is disconnected, how do I pay for my plan and get my phone reconnected. I never register for self serve and not not able to without my...

add unlimited us roaming plan

hi @Brooke_Ci think that you should add a new plan with unlimited us roaming in the plan for the entire month

Data issue

I am new to public mobile. I signed up for 5GB of data and already the data isn’t working. I don’t know how to find out if I’ve used it all but I have never used 5GB before when I was with Telus so I don’t see that as an issue. I cannot use any data ...

Resolved! Is PM only for Canada customers?

Is PM only target the Canadian customers not US? I know of some US friends who are looking to change phone plans

Can't unlock LG phone

I have an older LG flip phone which had a Rogers SIM but not activated for a few years. I checked and it seems compatible with PM. I inserted a PM SIM and it is asking to unlock the SIM/Phone. I called Rogers and got an unlock code but it keeps sayin...

Resolved! Community Rewards Broken

Community badges have been given out over 2 weeks ago, and my community reward still hasn't appeared in my account yet. I tried messaging a moderator and they said it would be fixed in 2-3 days. It's been over a week and still no update.

Change plan just after auto-renewal

I wanted to change my plan but it just automatically renewed for 90 days before I did it. Can I still do it and pay for the new one and get reimbursed for the auto-renewal (or the difference)?Thank you

Resolved! Where to complain about network issues?

Hello. Recently I have been getting some really wierd issues with my Essential phone at work here that previously had no issues about a couple of months ago. I think it may have something to do with the cell tower in the area. The issue is that the n...

Data issue

I've had service for 2 plus months and my data has never worked unable to receive or send texts unless I have wifi access. Please help

I bought data today ($30 for 1G data), but I can not find it in my add-on

I bought data today ($30 for 1G data), but I can not find it in my add-on, it only shows that my Avaiable Fund $30. And I can not go to the internet.

Resolved! Network selected (Public Mobile) not working. Unable to connect. Try later.

Recently i bought a Samsung Galaxy Note 8. SM-N950W, before insert/start using my sim card i set it up (this includes setting the date/time and Time Zone) and fully updated it. Some informaiton in the about phone section:Phone Number: 1-647-***-**30 ...

Resolved! Glitched account registation after sim pin enetered

Good morning mods and users , yesterday bought a PM sim and the $48 card and was going threw the account registration process when I went back a page to correct a spelling error *after* had already filled out the sim pin and had picked a phone number...

Resolved! x

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Resolved! texting and local calling issues

Switched plan May 7 to 500 mb, unlimited calling Canada & unlimited texting IntlHave received / sent texts successfully until around May 14th - however they do not appear on incoming text or outgoing on my usage history since my plan switch on May 7...

I didn't get the $20 reward for the Walmart activation

I have activated my sim from Walmart but I didn't get the reward yet.Followings are my information: Name: Ganghee L.Mobile: 289-xxx-xxxxOther contact number (wife): 289-xxx-xxxx

Resolved! OnePlus 6

I am currently with Telus and want to switch to Public Mobile. I am also shopping for a new phone. Can anyone tell me if a OnePlus 6 (the newest model that was release this week) will work on Public Mobile? I don't want to get a phone that will not w...

reactivation of my plan

i have top up the 48 cad plan but i can't make phone calls or access internet and i lost my 55 cad as payment fee.please resolve my problem and reactivate my plan.

Double charged on CC

Hey can someone please help me, was charged twice on my credit card ( maybe accidentally did the double tap) and payment worked but did not leave a credit for second...what do I do?

Koodo Offers

Hi everyone, Lately I've been seeing some Koodo offers related threads. Just curious and would like to know more about this. Is Public Mobile customers slowly being migrated to Koodo or does anyone know the purpose behind these migrations? I am just...

Resolved! Puk Code

Any mods online right now to help me with a puk code?

urgent please help me

i can not receive any phone calls and text messages please this is big issue help me

Will a BELL Mobility Phone Work on Public Mobile (and keep Phone Number?)

Hi. I'm a PM user, but I'm asking for my father.I might get him signed up and off of Bell He has a paid for Bell Phone (he was in contract, but is paid off). Will this work "as is" with Public Mobility, or must it still be unlocked? (my koodo phone w...

Data not working

I'm Signed up and got talk text and data... Calling and texting works fine but my data will not work??????

Resolved! Charge

Hello,There is always a charge when calling or receiving a call as 647 580 4001 shows.Thanks,Linda

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Continuously getting spam calls even after blocking

Resolved! log in

Resolved! Is there a shipping conformation email?

roy hoover is locked out of my account

How to cancel the account and keep the number

my phone thinks it in the US...I am close to the boarder but in canada...will not put my calls throu

Urgent*disconnect service due to invalid credit card

add unlimited us roaming plan

Data issue

Resolved! Is PM only for Canada customers?

Can't unlock LG phone

Resolved! Community Rewards Broken

Change plan just after auto-renewal

Resolved! Where to complain about network issues?

Data issue

I bought data today ($30 for 1G data), but I can not find it in my add-on

Resolved! Network selected (Public Mobile) not working. Unable to connect. Try later.

Resolved! Glitched account registation after sim pin enetered

Resolved! x

Resolved! texting and local calling issues

I didn't get the $20 reward for the Walmart activation

Resolved! OnePlus 6

reactivation of my plan

Double charged on CC

Koodo Offers

Resolved! Puk Code

urgent please help me

Will a BELL Mobility Phone Work on Public Mobile (and keep Phone Number?)

Data not working

Resolved! Charge

SOS no signal

Payment

Incorrect $5 Legacy 3G Network Surcharge on Motoro...

Had a 3G phone - just switched to newer model

Re: Finding account number