Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey guys, I am trying to port over from FM, but when I got to the payment part it said there was an error making the payment and I had to start over, now I cant start a new activation because it is saying that the SIM is invalid. Any suggestions?
Good Day everyone. I recently turn on sim security and set a pin and right after I was lock out of my phone. It asking me for puk code. I got a message please call your carrier to unlock code.
Howdy, hopefully this is the right forum for this - and I've already emailed about this, but it's kind of a big inconvenience for me at this moment so I'd like this resolved ASAP so here goes. I've basically picked a plan as I activated my sim card o...
Hello, During my port in from Freedom mobile, I experienced some hiccups. When I inserted my SIM into phone I found that I had no service of any kind including talk, text, or data. When I logged into my account I found nothing was selected for the...
I was trying to activate my publicmobile SIM card and face to error stated below : The number entered does not belong to a valid Public Mobile Subscriber. I am currently freedom user, trying to switch to publicmobile.First I tried to activate through...
Same problem as this: There is currently a bug related to new activation of SIM card on your website that prevent any new customer to register. The problem was raised by many people in the community since last fall. The issue is at the step 2: Phone ...
I ported my phone from Freedom mobile to Public mobile yesterday for getting the 12 GB 90 day plan with unlimited province wide talk and global text and ended up getting $84 plan with out any talk!!! There is definitely some issue with the public mob...
Ok, little worried here. I wanted to sign up my kids on the new FM promo. Just ran down to FM and got 2 new cell numbers on the $25 plan. Now, I am going to port over the numbers to PM to get the promo. But, just saw that both numbers are on the same...
Hi, I am trying to port my Fido number to PM but got the following error in the portal:We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance. The above message showed after I clicked on th...
I activated my account this afternoon following the instructions for the freedom mobile deal. After the activation, it shows that my plan is only 30 day pass with no talk, text and data, even my balance is showing $110.Please help to change my plan t...
I need to lay this out here in the hopes of clarifying my situation to the mods, and maybe someone in the community can help me out if I am missing some information. I have two phone numbers, one with Freedom and one with Koodo. I want to take advant...
I got a Google Nexus and sadly this phone isn't all they say it would be. For roughly an hour this early morning, I was looking at the brand model cellphone I wanted. *Drumroll* BLACKBERRY I have now learned that in order for a cellphone like a Black...
Hi : I just like to find out if this scenario would work for the promotion. I would like just do the activation for the sim card and selct a temporary phone number first. Then I port my Freedom number some other day before the end day June 30. Thanks
Hi everyone, I ported my phone over yesterday. The data started working right away, but the phone and text functionality is just not. I'm not able to receive texts or calls. I emailed through contact us, as I received a text from PM that said "experi...
Sibling rivalry? http://mobilesyrup.com/2017/06/21/koodo-public-mobile-promotion/
Hello,I am unable to receive calls since switching. I can call others, send texts, receive texts and use data normally but cannot receive calls.Also, when I look into my plan, it says my data for 90days is 6gb (meaning 2gb per month) instead of 4gb f...
I should receive extra 6GB data under my selfserv account after moving my Freedom account to PM. Right now, I still have it only 6GB.. Can help, please? thx
I activated my account yesterday, and received confirmation that my number had been ported from Freedom. I can make and receive calls but am receiving no data. Can't figure it out. I am using a LG V20 which is unlocked. Can anyone help? Thanks.
I need help loggging in. My account gives me a generic error every time I try to lokin. Can you help please.
This issue only for new account, looks like it is a bug.When we create new account, and select "Transfer a wireless or wireline number from Public Mobile or another provider", fill in "Alternate contact number in case the transfer has problems (10-di...
My plan was just renewed about a week ago and I noticed that GST and PST are not included in the price plan now when it was used to. I first joined PM about 6 months ago, I paid $120 inclusive of GST and PST. When my plan was renewed in March, agai...
Hi, I activated my account already (switched from freedom mobile), selected 6G and 90 days plan, here are some issues:1. I got confirmation text and email said I successfully activated, but my phone does not work until now, I can not make a call and ...
I have porting 2 Freedom Mobile/WIND number to Public Mobile already, but I found the issue when "Transfer a wireless or wireline number from Public Mobile or another provider" in "Old Service Provider Equipment Serial Number", which did not support ...
Is anyone else having issues with their data connection? I just noticed that at around noon today I am no longer on LTE and cannot access anything through data. Everything was working this morning and my phone showed that I had LTE above my cellphone...
I purchased the $20 US Roaming add-on doing the 2 step process and my account shows I have the add on but I am in the US now and it hasn't been working. Says No Service. Can one of the mods fix this issue
Greetings all, I'm on the Fall 2016 promo plan and thus only have provincial calling included. I've purchased the $8 add-on for the odd time I need to call outside my province or venture outside of it. So far, I've used 38 of the included 200 minute...
Good morningMy account (the $120 - 90 days 12 gigs from the first time around) and I have 2 accounts, my wife and one for me. My account doesn't seem to have data, doesn't show an add on in my account. The renewal or auto-pay date seems off as is it ...
I am trying to change my auto pay credit card and have called my CC company and they have no issues. It fails every time and I cannot believe this is so difficult and why this problem has not been solved. I have used incognito browsers as well as oth...
Can anyone help? Thanks!
Tried to port a 647 number into the account, but it keeps saying we are experiencing difficulties in processing this request. please contact public mobile for additional assitance.
