service not working

[JamesD27]

Hi

acct#10000000******

647-***-****

my service stopped. I am on auto pay and payment is not due till Dec 7th

thanks

[ShawnC13]

@JamesD27, so your phone is not working at all?  Or you just don't have data?  IF you don't have data could it be possible that you have used it all, but if your phone is no longer working you will need to message a MOD. To message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...