Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I want to start a thread on who has the longest unsolved issue with PM.Please post a quick description of your issue and how long your have been waiting.Here is mine:Problem: no incoming calls or textsDays Outstanding: 12 days and counting
I am unable to receive calls or texts. I can call and text out.
No incoming call since the day of activation but there is no one to help me?
I've been waiting since Nov 8th for the sim card I ordered.Someone please help
Omg, my frustration is coming back again. I signed up with PM on their new promo. And I was one of the unlucky ones that my number did not port over. I had no service for 8 days and then @Shazia_K came to my rescue and activated my SIM card and porte...
For those of you who may be interested, follow the link below to file a complaint with the Commissioner for Complaints for Telecommunications Services (CCTS). https://www.ccts-cprst.ca/complaints/complaint-form
This is happening for both accounts, the porting doesnt seem to have worked. Can't reach you through 'contact us' email as it then tells me my email does not match.
Hello, A person transferred their account to me, they had the special 38$ plan. All we did was login to the account then change the profile and all passwords + username and credit info Is it possible they can takeover the account by porting the numb...
Hi there I have tried to transfer my PC mobile number to PM but it is saying to contact PM directly due to issues. I went into self serve to do that. Can someone help me please asap I have been waiting for help since Nov 13. I am paying PC mobile st...
I wasn't able to receive any incoming phone calls as i have already started a topic here and seek for solutions, but no luck, had to switch back to my old rogers SIM card , I realized tat I have gave my phone # instead of my rogers account # when I a...
I have two lines with PM. Both are showing the suspended banner at the top: "Your account has been suspended. Make a payment to reactivate your current plan.Suspended accounts are deactivated after 90 days if payment is not received. You will lose yo...
My husband wants to sign up as a new user for the 6g 120 day plan. I have the 12g 120 day plan. He uses more data than me and I wonder after I port if I can change plans with him. Thanks for your help.
So my number I was not main account holder at another company so the names don't match so number can't be portedI have two way to do so.1) cancel the account and order new sim and re apply , but I won't get my fall discount anymore because the specia...
Will autopay still charge my account if i manually add money (full amount for my service) to my account before due date.Will I loose the $6 credit for doing that. The reason I am asking this question is because my account went in suspended status for...
Someone please help me figure this out.I am still waiting on a port problem like everyone else.A moderator did read and reply to my private message and I did reply giving my chatr account number that was requested.I have not heard back. I did reply b...
********** Marg Kulokasmy plan has to be changed to minimum data plan.selfserve not working due to activation error in system.
I think it would be a good idea to let people know what's the backlog status and how long should we wait before things get back to normal.
Hi , Its been 10 days since I activated my Public Mobile and tired porting my number from Chatr (on 19th Nov, 2016). It was not successful as per the sms i received. So I contacted Public Mobile by filling out the porting issues form under the "Get ...
I signed up for the service on November 20th. I am still not able to receive calls. I filled out the help request which said that it would resolved in 48 hours and i havent heard back from anyone. I sent a private email to one of the mods and still h...
I signed up October 28th and had the following problems since inception: - Charged $320 due to PM website issues (Corrected by my Bank)- Number porting issues (Corrected by PM)- Unable to access self serve. This is a REPEATING PROBLEM. Have contacted...
Hi We ported our number from Wind to Public, and have lost service on the wind line, has it been ported?
I ported my number from chatr 6 DAYS AGO. NOW all incoming calls go to chatr, some incoming sms go to chatr, some incoming sms come to pm sim card. i emailed pm 6 days, five days, 4 days, 3 days, 2 days, one days ago. never got responses. what happen...
I noticed the posting I submitted are in "My Rejected Items" anyone know why and what I am doing wrong? Maybe this is the reason I am not getting a response from the Mods?
So I ported from Rogers on October 29. I've posted a few times in this community. I can't place calls from home and incoming calls go to voicemail. Many times my phone says emergency calls only. It has been a month now, I have been patient and use ...
The way koodos addons work is much much better. Please change the US addons to be like koodo. This will help the many people who work on both sides of the border, live on the border or travel alot Koodos boosters are more expensive but they do not ex...
Ok, in what may be a contrast to some of the posts here, I just wanted to mention that yesterday I ordered a SIM card. It arrived in my mailbox this morning, I activated it, ported my Wind Mobile number and within about 15-20 minutes I was fully up ...
I waited on 2 weeks for porting, but there is nothing happend, then I applied for inactivating my account. But another 2 weeks passed,
We all know that PM so far encountering a hign volumn request for resolveing issues. Is possible at least PM provide a kind of queue so we know how far our issue gonna be handled. So far it seems that we are waiting in the darkness with no sign of ho...
