[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Need Help Cancelling an Account
My wife passed away recently, and I don't know her Public Mobile login details. If someone can help me cancel her account, please send me a PM and I can provide whatever details are needed to verify.
Available Funds
My account displays that I have $100.00 in available funds. I do not plan on using the available funds and would like to transfer them back onto my credit card. How do I go along doing this?Thank you.
Can't add card from phone
Let's me remove a card but not add. How add card?
Data disappear
Hello. So I have 12gb plan I never go over or come close to using up my data in the 3 months. For some reason I ran out of data even tho my phone shows I did not and I know How much I've used but on says I'm out so I end up paying for another 200mb u...
My last payment was today (Feb 1), but my data didn't reset
I can see that I paid today (Feb 1) for my account, and yet on the overview page for my account, my data shows 5333.802 of 6144MB used. Shouldn't my data reset to 0 on the day my autopay is extracted? Thanks, James.
Resolved! Self-serve Portal Login and Password Reset Issues
I was unable to log into my account (despite being 95% sure I have the correct password), and I'm unable to reset the password as the password reset email is MIA. As a result I'm completely locked out with no options. I see at least one other person ...
Phone number customization
Are you able to customize your last four digits after u got the phone number
Carte sim
Bonjour, j'ai un nouveau téléphone qui marche avec une nano SIM hors actuellement je procède une micro SIM . comment je dois faire pour changer ma puce en nano SIM en gardant le même numéro? Merci
phone not seeing sim
activated and installed sim card to unlocked lg g4 and its not seeing the simplease help,
Resolved! Returnee user to PM
I've already pm'ed mods but thought i might ask here as they won't get it till the morning. I was a PM customer but went went to another carrier. My PM account was deactivated and now I'm trying to return and sign up for a new account with new sim.W...
Added US Roaming Plan but no service
Successfully purchased a US Voice and Data plan yesterday (and it shows up in my add on section); however when I landed in the states today I could not use this service. My usage for plan even shows 0. @CS_Agent @Shazia_K @Brooke_C can you help? I ca...
Resolved! I got charged and no service
On Jan 30th I bought a sim card at Walmart and registered online paid for a service plan I bought online filled all the information and activated the service and after a while is failed did not activate but I got charged for the service and have noth...
incoming
Hello anyone can help me for getting incoming service
Invalid SIM after payment failure
Hi, my payment failed when I tried to register a new sim. Now when trying it again the problem is the SIM number is showing as invalid and my credit card was still charged. Please help @CS_Agent thanks
Can't log in to pay
Hi there, I am having issues with logging into my account in order to pay for my plan. I have tried to reset my password, but I end up with the screen below. Please help. Thanks, Tony
Paid for my phone service on Jan 20 but still have no service.
Hi, this feels really weird having to publicly post my issue here. I just want to resolve this with a customer service rep but I've been told there is no phone number or email to contact (??!?) I paid for my phone service on Jan 20 but still have no ...
Moderator
Any moderator please help telephone number is 249359xxxx I made payment via public mobile voucher shows balance in my account but has not been applied to phone so without phone capabilities. Edit: Phone number redacted. Personal information should ...
Need my account #
Forgot which email I had used for my online account now I need my account # and can’t find oneness anywhere as we don’t receive any paper bills and there’s nobody’s for me to talk with on the phone to get the acc # .... what to do ?
I need to change my plan.
I need to change my plan but I can't on self serve because it says call 611. I called 611 but can't get ahold of anyone and I need to change my plan today.
Resolved! auto pay refund for my next 3 month cycle
Hi there, I just noticed my PM auto payment haven't been disabled and it charged me for 125.43 dollars ahead of the start date of my next cycle (which should be around Feb. 4th) so I'm wondering if I could get a refund for this cycle since it hasn't ...
Can't reactivate my plan
I put time on phone but cannot reactivate
Does LD Add-On Carry over 90 day plan?
If I add the US/CDN Long distance add on does it carry over to the next term if you don't use it?
Sim card detected but no service\phone has been unlocked
I just went out and bought a public mobile sim card - I activated it, my phone has been unlocked and the sim card is detected but it still states no service - I tried looking into network operations and tried to connect to public mobile and it states...
How do I transfer a phone number
How do I transfer Speakout phone number to Public mobile please let me know. Who do I call. I have phone and SIM card. The sim card is speakout one so what should I do next.Thank you for your help.I have no idea where do I post my questions. New to t...
4gb for 40dollars/month
Is the 4gb for $40/month plan still available?I was told that it might still be available through the community
Resolved! Change in phone number error..
Hello... I have tried to change my number and it says Phone Number change failed I have changed my number a few times this last month and every time I have got a number with spam calling or texting me 24/7 asking for the old owner, or I have had craz...
Account suspended
My account has been suspended for non payment ....I thought I was on auto-pay with my credit card. I tried to do a manual payment but it says that 'I have enough balance' ???? Please help.If I am not set up for auto-pay any more please help me set th...
declined but SIM activated and I was charged
I went through activation and it declined my credit card but has charged me as well. I see that the SIM is active but I have no profile to log into and no service. Just wondering if I can get some help with this?
Resolved! Double charged credit card
Hello! This is the first time having to use the community for help. This morning I went to pay my bill and I received an error message stating my card could not be charged and that it was an issue on my card's end not allowing the payment to be take...
Resolved! Massive registration problems. Please help!!
A good friend of mine has tried registering for Public Mobile. She bought a SIM card and went through the setup on the main site. The setup said that it denied her credit card, yet I still got a text message saying that I had recieved my $2 discount ...
