Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am not able to make or receive calls, text messages or use data. I have gone through the APN settings to ensure everything was correct and have been told since I brought my phone from Telus the unlocking did not need to be done. I have activated ...
Hi, I came back from a trip and was using a different sim card in my phone. when I got back, I put the PM card back in but it says sim card is not installed. I checked my PM account and it says my account expired and there is a balance owing. I ju...
Is it possible to get another SIM card on my account to use in an LTE enabled smart watch along with my phone?
Hey, I bought a US roaming add-on Friday morning and while the talk and text seem to be working the data is not. Can someone please help?
Hi I just wanted to start a topic for people that want to join public mobile.So they know the good parts and bad parts. Also for the people that are thinking about switch away from public mobile.(including myself)
I just tried to activate my SIM card and set up my online profile and has been in a limbo, going in circles with one roadblock to another....... first it was the payment method, AMEX not being accepted, to email address, sign in issue.... and to top ...
I have the 12GB/90 days plan. A couple weeks ago I ran out of data. Thats fine I just got a couple 1GB add ons. I figured I used them really fast due to being on a work site and having to tether a computer. Those 2 instances used 1.5GB and 1.8GB resp...
Hi all,I'm new to PublicMobile and like many others, I signed up for a 90 prepay unlimited provincial talk, and 6GB plan for $120 but I accidently forgot to add the unlimited international text to my plan! Is there a way to get to add in the unlimite...
Just a quick question, anyone know how long the 'vouchers' are good for? I pay by M/C myself, but my mother in law is switching at the end of the month (when her prepaid balance expires), she wants to buy a voucher now, but not sure if it'll be vali...
Hi all!I'm hoping someone can help me with this. I am coming near the end of my usage cycle and I have roughly 370 MB of data left on my plan according to my SelfServe account, however my data has stopped working. I searched through the forums and ma...
I'm having a strange problem with sending/recieving text messages. I have an iPhone 7 on the latest iOS, and I am having problems with SMS (regular text messages) to a friend. I can recieve most of her messages (a few have not shown up), and I can se...
I'm not yet with Public Mobile but hoping to join, and will be doing so if what I'm seeing on the website is correct. I am in BC. When I go to creat my own plan I am choosing the following: - 90-day plan length- Prince-Wide talk- Global text- 6GB/90 ...
I registered a new SIM and signed up for an account - it works, I have data on the account. However, I can't log into my account, and I can't create an account - says profile already created, but when I try to recover the password, it get an error th...
How do I switch to the plan? I login and the account keep saying error.I just started with Public Mobile this month.....do you know if I can actually change the plan mid-way? thanks first time using this forum.
I want to get on this plan right away but I keep getting this MESSAGE!!! Generic ErrorOh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page. Everytime I click on plans an...
When I try to change my plan in my account. Web site shows the error msg."Sorry! We are having trouble with this page. Please try again later."
Hi All, I have helped my brother transfer his cell phone from Rogers to public mobile a week ago. Everything works now but he need to cancel his mobile phone from rogers otherwise they keep charging him. He call in Rogers to cancel and the guy told...
Hey everyone,So I tried to renew my plan today, but my plan is gone. On top of that, self serve states I already have enough balance for my current plan ($50 mo 2gb plan, only have a $5 balance)Its almost impossible to restore service without contact...
Hello, I set up a Public Mobile account for a friend of mine and we forgot the password to login. The account has recently expired due to no payment and the "Forgot Password" button has failed to generate a password reset email in the associated emai...
Seems to be a cheaper plan in self-serve ?http://forums.redflagdeals.com/public-mobile-4gb-55-30-days-promo-2095238/
My renwal is today, I have Auto Pay set up, I didn't make any changes to my plan, but now my services have stopped. I can't dial out, people can't call me and I have no mobile data! How do I get help?
moderator over billed my credit card won't fix and deleted my last post regarding this. Fix it I will not stop until you do!@MarieHelene_L was assisting in sorting out an issue with my account. I had $15 in loyalty, refer a friend, and autopsy credit...
I just purchased the $20 add-on for the US talk, data and 250mbs of data for my upcoming trip to the states. Well, at least I think I did. How do I check if the plan has been activated? Currently, my account overview says "Available Funds: $20.00" so...
Hi all, yesterday my data was working fine on my phone, I changed my simcard because I thought my other was malfunctioning, now I can't get data working? It says that I have LTE at the top but the data wont work (Imessage etc.) Calling works as well ...
Hi, I'm trying to make a payment for my service but it's telling me the amount due is $0.00 but I never paid and keep getting the mesage "Your account has already enough balance". I have no service (incoming/outgoing talk, text and data) so this is o...
I am not sure what I am suppose to do, I went to pay my bill, says my bill is paid. I then go to my payments and it seems to be an odd amount that does not jive with my plan payments usually. How do I get this resolved? Oh and I now have no phone ser...
I'm on the 4gb/$40 per month plan (12gb for $120 promo plan that was available last fall). I have never had this issue before in the past half year or so so I'm not sure if this is something new or has just changed. I have used about 4000 of the 1222...
Hi public mobileMy next plan period is at April 25But I want to add US roaming now. So if I add us roaming before 25, when is my add-one due day?Thx
Hi there!I have auto pay set up for my 90 day plan, and usually this has worked just fine. This month I was charged, and the balance ($110) is sitting on my account, but my plan hasn't been renewed. As a result, my phone just plain isn't working Any...
Hi everyone, I have a month old LG G5 that's been working fine. It received an automatic system update on Monday, April 17. Didn't encounter any problems the day after either. However, yesterday (April 19), I noticed the GPS icon in the top status ba...
