[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Advice setting up a line for my parents
My parents are on Rogers and I want to port one of their numbers to Public mobile to get the basic talk plan for $20. However They are not very technical, and don't even have e-mail address, don't use text message etc. What do you guys recommend to...
Activating Sim Card
I activated input the wrong account number to activate my account and now my phone is not working. Please advise
Multiple Accounts Using the Same Credit Card for Auto Pay
We have had plenty of past discussions about how the same credit card cannot be registered in more than 2 accounts for auto pay. I had reported that I experienced this impediment during activation of a third account. I was able to break the barrier...
Resolved! Transfer plan to a different number?
Hello, Is it possible to transfer the plan that I currently have to a different number/account on public mobile? Thanks.
My iphone was stolen
Hi . today my iphone 6splus was stolen. 1.But I want to know how to find this. 2.And wonder If I suspended service, and later I buy a new phone, is the DATA PROMOTION keep staying? 3.Also, If I buy a new sim card,can I regain my original phone infor...
Pyment not working!!!
Hi I just for my monthly bill #62 and my service is still not connected, it says i still need to make payment. I made this payment at a retail outlet, via Public Mobile RTR as i always have! This time, my service has been reinstated!.. Please help to...
Ported the wrong number!
Hello Community!New to Public Mobile, and I wanted to port my number to essentially cancel my service with my current provider. I got all set up, subscribed to a service (text only), picked a number, and away I went. I followed the instructions on ...
Signed up for LTE....Getting a mix of 4G & LTE Speeds
Hello,Just switched to PM from Rogers. I have an unlocked Samsung S8 SM-G950U1.I signed up for LTE, but about 50% of the time my phone is indicating 4G, I can be in the same area and sometimes get LTE/LTE+, but usually 4GMy signal strenght at home is...
Resolved! Re: 10 day US roaming addon - expiry date AND time
Are all transaction on Public Mobile deemed to occur in eastern time? I plan to purchase a U.S. Roaming package from Alberta at 10 PM MST today (Jan 26), however it will be 12am EST(Jan 27). Will my package expire on Feb 4 (which is 10 days from the ...
Idling my plan or getting some disocunt while away for 2 weeks
Hi, I might not be in town for 2 weeks, Is there a way to idle/get refund for part of this time? I'm on the 90- day plan.ThanksHitman
Re: First Unread Posts
For some reason this is not working for me as of today. Now it's not so easy to figure out new/unread posts that i haven't read. @David_J
credit card charged after account transfert to koodo
Hi,I received a message from public mobil offering me to transfert my account to koodo for free before february 15st. I did the transfert this morning and after that I receive a message from public mobil which tell me that they took money from my cre...
Resolved! Voicemail number unable to be set
I have an issue identical to one posted before in this thread: https://productioncommunity.publicmobile.ca/t5/Getting-Started/Can-only-access-voicemail-by-manually-dialing-phone-number/td-p/134933 I am unable to set my voicemail number (holding 1 on ...
Paying for my account with autopay
Hi there, I have a quick question about paying for my account. I thought I signed up for autopay (turns out I deactivated it while trying to figure out how to change my credit card) but just reactivated today. My autopay day is also today (January 2...
Resolved! Can i use Public Mobile sim card to test if phone will work on Telus network?
If you put an active public mobile sim card in a phone (Rogers network) and the phone is able to connect to the network and make calls, does this mean that the phone will also work on Telus network using a Telus sim card? EDIT: assuming phone is unl...
Resolved! Pixel 2 APN settings
Hi All,Just bought a Pixel 2 and wanted to edit APN settings but the edit settings are greyed out and I can't change anything. The settings don't match what PM has listed so wanted to tweak them. I also don't get the add APN settings option (the plu...
Resolved! Paranoid boy wants to know how shipping works
Title says the brunt of it haha. On monday I ordered a card to be delivered to my house in East York, Toronto. Would have gone to walmart or k-mobile to pick it up, but i dont have a car and was willing to wait a bit to not have to deal with the TTC....
Double Text
Lately been getting double text. I downloaded other sms apps and it doesn't do it. The double text come in on stock Android messenger and the new Android messenger. I thought Facebook messenger wouldn't do it but double text come in. Not sure how to...
Credit card was not processed
I have been on auto pay for a while now and all of a sudden my parents' accounts could not process the credit card that they have been paying with for a while now. Help!
Re: how long does it take for a moderator to get back to you?
Can somebody please help me with my situation...i sent you guys 3 private messages in the last 48 hours about my data being cut off during an important time, being billed for an extra GB which was not delivered while using self serve, and then portin...
Cannot proccess cc payment
I'm having issues with my credit card not being processed, like some other users here. I checked and there is no issue with my credit card. Could someone help please? Thanks
Please help re-activate my suspended account
Good morning, I just sent a private message to the Moderator's Team describing this issue but I thought I would create a topic, in case fellow users can offer other advice. I visited Canada this past summer and signed up for Public Mobile's cell phon...
Resolved! Transferring number over
I just joined Public Mobile and am having issues with my SIM. I received a message saying having diffuclties processing request to move to Public Mobile but not able to find SIM & activation online form. @CS_Agent
Resolved! Plan for my parents
Both my parents use either Telus or Fido and they top up their accounts with $10 every month just so that their minutes do not expire. I believe that its $0.15/min at Telus, so ~70 mins. They hardly ever call so their accounts are at $100+ since they...
Not able to login in my account pl help
I am not able to login my account my phone no 289-xxx-xxxxAlso i am not able to call 611 from my phone pl . I have to reset password pl help.My [email protected]
CRTC gives telcos deadline for VOIP caller ID verification system in fight against spam
CRTC ordering telecoms to authenticate and verify caller ID for VOIP https://mobilesyrup.com/2018/01/25/crtc-voip-caller-id-spam/
Website Error - Numbers
Another weird one today @CS_AgentThe self serve system keeps offering up numbers that are not only out of province, but in one case a 6 digit Canadian phone number (I am almost tempted to try activating it to see what happens lol) See below:
Can't access My Account. Keeps saying my account is locked out, won't let me reset password. HELP
can't login in my account. keeps saying my account is locked out and wont let me reset password. can somebody help me
How can I cancel a 90 day plan (not a prepay plan)
Hi,I activiate one account with Public mobile on Jan 24, and picked up one 90 day plan (unlimited talk and text, but no data) costs $75. However, during the activation, I couldn't port my phone number into Public Mobile. So I stopped, but I activited...
how to get moderator input in a thread
Hoping to get some clarification of getting moderator input in threads.my understanding is:send a private message and they will replytag them in a thread and moderators will reply to the threadthe difference between the two should be private messages...
