Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Need new SIM card and data issues!

My data had been working fine up until Thursday, I assumed I had gone over my limit and that was the reason why, but today it was supposed to restart. Still no data at all. So I was following some steps on another thread and took out my SIM and I h...

Partial refund for switching from PM to Telus

Hi guys, I had switched over from PM to Telus to take advantage of their corporate deal on Oct 11. However, I have already paid for the Pick & Pay $120.00 plan for 3 months, starting on September 23, 2017 to December 23, 2017. Since it has only been ...

Resolved! 【HELP】$20 Unlimited Talk can't receive TXT

Since I barely use TXT message, so I chose a $20 Unlimited Talk plan.Then I realize $20 Unlimited Talk can't receive TXT message at all...Can I peacefully switch from current $20 Unlimited Talk to $25 Unlimited Talk & Text?

Changed plan, call service not working - "No long distance plan"

Call service not working - "No long distance plan" Just changed my plan, and phone service stopped working. Seems common and have a mod come and work their magic to get my call service working again - Can someone help? Tried to reset, pull SIM, etc....

Resolved! Changing Plan question.

Hello,I have a 55$ mobile plan with PublicMobile for quite a while but now I don't use that much the amount of data I usually have. Now, I wanted to change my plan and which I tried to do but at the end it says:¨This cost of this plan is higher than ...

Never run out of data

Hey Guys, With data promo add on, never run out of data. The good thing is that it can roll over..... hehehehe.... I'll always have data. Let refer more people so that we can get more data. keep up...

Credit Card Renewal and bounced payment!

So back in early Ocober, my credit card was set to expire. The new card was delivered and made all the necessary updates to all my accounts. I forgot about public Mobile... My tri-monthly payment was yesterday (Nov 11) which was set up as an autopay...

Resolved! how to check my billing cycle?

I have no data on my phone now since i have used all my data for previous billing cycle. i have paid my new billing cycle two days ago, however i still have no data how do i check when it will start with new billing cycle

Block numbers?

Am I able to block a number from pm website? Don't think I have that option on my phone. My last work boss still pocket dialed me once a week since I left that job four months ago..

Resolved! Referral's account

Hello,Appreciated for help with a question:Friend activates account; I want to be the one who pays for that (I have outstanding frozen surplus funds sitting on account).How I can do it otherwise than by Credit Card? Any linking tools or similar?

Does any gas station sell the voucher?

Does any gas station sell the voucher?The public mobile website doesnt show the correct store when i put in the postal code.

Plan Selection Issues

Hey folks,I just signed up and I'm almost certain I selected a 30 day plan with province wide talk, global text, and 3 gigabytes of 4G LTE data (as well as a referal for 1 free gigabyte of data) coming to a total cost of $52 plus tax. After reviewing...

Resolved! Cannot Re-activate my Plan/Account - Plan Expired

I currently have no phone service and when logging in to my account see a couple things:1. Reactivate Current Plan button- I have gone ahead and click this. I had an amount due of $114. Originally it was not accepting my Credit Card, but I have since...

Resolved! Clarification about taxes

HiI live in BC and am under the $120 90-day 6GB plan (autopay).I see that I am charged $127.68 every three months.Is that right? I see posts that say the $120 should includes taxes. Thanks

How do I reactivate an old SIM card on an old phone?

I've lost my phone & want to start using my old phone while figure out what I'm going to do ( or see if someone found it).I'm not able to reactivate my old SIM card. It says it's a previously used SIM card. Why should this be an issue?

Resolved! I have no service

iPhone 8. I just registered with Public Mobile. I subscribed for a 90 day plan auto renewal. My iPhone show "No Service". What do I have to do?

autopay not working service cut off

Hi all sent a message to the mods but they dont seem to be responding (hasn't been super long yet). Would like to get service restored asap. Anyways my autopay didn't work, account has been suspended and have no services at all. Can anybody advise o...

Porting number out but keeping service

Hi, I'd like to let my number out but keep the pm service I have and get a new number. Is this possible?

Re: Not getting any data

I’m not getting any data and tried all. Please help!

Can I cancel and refund my plan?

I have $120/90 days plan.I paid for it a month ago, but now I should go back my country, So I wanna cancle my account. And I wonder if I cancel plan, how do I refund it.Anybody who know about this, please tell me.

Problems with my plan

Hello, I am having problems with my plan. My 3G internet stopped working suddenly. At first, I thought it was because I exceeded my data limit (1gb) but then I realized my text messages are not working either (I get a message from 611 saying that ...

Resolved! Reactivation Issue for iphone 4

I had to update my credit card number for the auto pay to work. In waiting for the new card, I didn't update it in time and my plan was deactivated. I updated the information and tried to reactivate, but my phone still isn't working. It says the paym...

Accessing My Account

I am unable to access "my account I registered several years ago and I do not have the same email address. When I try to re-register it states that I am already registered, but I cannot reset my password to gain access as it does not recognise my ne...

Autopay not rolling over

I was expecting Autopay to make a payment on my credit card this moring, however, I received a message saying it was not accepted. Can anyone help here?

Resolved! Rewards not accounted for in last payment!

Hi therejust wondered why my rewards in last payment didnt account for.My total was 90 and 88 was credited but my rewards for three months always mount 15 after every 3 months. What could be the reason and any solution? looking for your feedback

Getting charged higher amount than my plan?

My plan is supposed to be $120 minus whatever the auto-pay rewards are on my account ($6),but for the last cycle, I was charged $170. Can a mod who can access my account look into this for me?

Unable to Reset Password - Account locked

Hello PM community,I forgot the password to my PM-linked email account to view my bill and account settings.I tried resetting the password, but waited a little while before clicking the reset password link (busy at work). The after clicking the link ...

Lost phone with outgiing calls. Can I find out more about the call a?

I've lost my phone unfortunately. I was hoping it would be turned in because I lost it at my work ( a secure facility), but no luck.So today I have suspended my services & checked the activity. Turns out, someone has been using it! Several texts and ...

Locked out of my account

Tried my password a few times and got locked out of my account. How do I get back in?

Free phone unlocks available now

If anyone has a locked phone (Koodo or Telus) PM is now offering to unlock them for free. You just have to send a message to the Mods and includeIEME ( * # 0 6 # )PM phone # and PM account # would help as well

Community

Forum Posts