Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
New member to this and it was not activated the data or even signal after I transfer
I3 days ago I deleted my eSIM id by accident, How can I chat with Public Mobile customer support to receive new eSim
I tried to transfer my number. I entered the last digit incorrectly. I now cannot do anything. I need to start again. It won’t let me. It says my phone number is incorrect and doesn’t exist. This sucks. Please help.
I just got an iPhone 16 from my old iPhone 11, and I'm not sure how to transfer my eSIM to my new phone. Can anyone help me?
I have a public mobile line and would like to renew or add another, how do I do this?
I recently changed my number and my sim card and it won't register the sim, the sim cards number is the same in the app as it is on the sim card and it's seated properly but it still says either unregistered sim or emergency calls only
Can I use my data in Scotland
I wish that I had seen these comments before I decided to switch to Public Mobile today. I have spent over 2 hours now going in circles. When I try to input my existing Koodo number to transfer to Public Mobile, I get a notice that it is "invalid"!...
Public Mobile number assignment issue — incoming calls/texts going to someone elseHi, I recently activated my Public Mobile service and paid for my plan. My SIM is working — I have mobile data and I can make outgoing calls.The issue is that the phone...
Hello, I recently lost my physical sim card and bought a new one. The public mobile phone number is still associated with the lost sim card so I can’t receive verification codes on the App. In this case, how do I replace my physical sim card? Can I u...
I have a subscription with unlimited canada wide calls and messages all paid and up to date. I just tried to make a call and it said I have used up all of my minutes! I urgently need to make this call please help asap.
Public mobile STILL JUNK. I made the mistake of trying Public out again, and not even a few weeks later I have Koodo (on the Public Mobil page) offering me a muchb% better option/deal. So I accept! And for the last 3 days the oporaters have been play...
I would like to know how I can connect with a customer service agent. I couldn’t download the eSIM, and it showed a message asking me to contact an agent. However, I wasn’t able to get through when I tried.Does anyone have any recommendations?Thank y...
My MC Card had to be cancelled due to Compromise, Public Mobile suspended my account, I find it difficult to converse and argue with a BOT...how do I make a payment with a Debit Card? thanks...
I'm a new customer. visa, email, all the process questions answered. Filled everything out. Last step. "unable to activate". how do i fix his. Currently i cannot send or receive any calls. I need my phone for work. HELP!
Sorry I had Cancel my service after 1 day. I had to because where I live I only got 1 bar on my service/phone so I could not take a chance on drop calls. I do hope I get my $44.00 back after all only using for 1 day. I do hope one day to go back to...
I am getting a warning on my phone app stating your esim could not be installed. please contact support.
HelloI have 1000 minutes international calling but, it doesn't list Portugal or Italy. Is there a special plan I need? Thank you
The system won't accept my Visa Debit...it keeps saying enter security code...its there but it won't recognize it
I’m trying to set up a new account for my mother-in-law and purchase a SIM card at the same time but just keep getting that error code when getting to the last step. I have tried on the computer and two different phones with still no luck. I will als...
I switched to public mobile 3 days ago. I cannot receive calls or texts.
I just subscribed today July 29 and I paid but now my account is on hold. I go to check why and it says my payment is overdue. But that doesn’t make sense because I just subscribed for the first time. I looked closely and it says my cycle is from Jun...
Number is showing active on both networks, trying to get help from last 5 days but no response. Very poor customer support from Public Mobile. Thinking to move back to other operator if no response today.
my credit card was compromised and i don't have my new # yet, tried to put my debit card in but it said no ...helo
Hi, how can I chat with a live agent?
I accidentally deleted my eSIM and I can’t use my original phone number. How can I reactivate my original phone number?
Hello! This is my current subscription .... I will be traveling in the US this weekend. Do I need still need add-on for data/calls/texts when I am in the US? I have the "Data Roaming" On already on my phone. What other steps do I need to take to ...
