Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Trying to enter my old Virgin account number and saying it has to be 13 digits when it is only 9 from Virgin Mobile. I could put the IMEI but says it can be slower so I prefer not to. Can't find info anywhere!Thank you.
I’m trying to lower down my subscription to $20 plan but does not show in list
Hello, I am trying to submit a ticket or contact support to cancel my mother's account as she recently passed. Can anyone help me?Thank you
Want to know from the forum, how reliable is the service for switching to a new phone number?I switched my number 3 days ago to a newer phone number, due to the previous owner of the number is put on an collection. And when the switch happened, it wo...
I just created a new plan and downloaded the app, but I haven’t received the SIM card in the mail and I am wondering if I can get a digital SIM card instead cause it’s taking really long need to switch over my phone number from a previous other plan ...
Hello,i’m just wondering why my billing date keeps getting pushed back 1 day over the last year. It started as the 26th of December in 24, then every month it’s been 1 day sooner, now it’s the 19th of February, and it was just the 20th of January. It...
I am unable to send messages to android users since setting up with PM. I have been through all the steps, turning off and on my phone, making sure toggle is switched to SMS, reset network settings. Not sure what else to do, but need these messaging...
Hi, I can’t activate my eSIM. When I was setting up my account I wanted to transfer a phone number, followed all the instructions, got the SMS verification, replied YES to verify, my previous provider disconnected my account but I cannot activate my ...
I'm trying to add funds to my account before autopay to avoid any issues. There's no option to manually pay. Can someone suggest anything?
I have been having problems with data and outcalls on and off lately, I am in usa near tucson az. Seems if I am not near the campgrounds wifi, and need to search the web, my phone freezes up, phone will not work for outcalls. Seems to help if I rebo...
Hello,I have not received my sim card even though I have purchased on Dec 25th 2025. I have paid an entire bill without being able to use my phone AT ALL during this time. I would like my month refunded and credited. This is inexcusable. Please provi...
I was suddenly forced to a new provider by my business and have already ported my number out. How do I stop auto payments from my credit card? Thank you.
Hi Everyone,I am a subscriber from Alberta.I just noticed that the billing system is adding 911 Tax before calculating GST. Is it possible to Tax on a Tax? It’s a very small amount of $0.05 but if it is being charged from everyone, it will become a b...
Why is it saying emergency calls only when my subscription is still good for another 12 days?
Where can I find public mobile account
I am getting a failed message on all outgoing calls, whether dialled or saved numbers. Incoming calls are still received.how do I fix the outgoing call problem?
My data shows that it reset but it doesn’t work?
Hi,I need copies of my payment history but I have ported out my number from Public mobile. What can be done ? How can I get my previous bills paid - electronic copy is good but I cannot login in my account to access it anymore. Many thanksA
My phone is dead. 611 just clicks. Website gives 'Oops' error. I am trying to pay $40.32 to restore service but I am stuck. I cannot leave my house. Please, someone from support help me!
In July, I might have initiated an activation of a new SIM card purchased from a Telus store. The online activation process might have dropped in the middle because I was in a hurry to have a trip to HongKong. There was a charge already posted to my ...
Hi I'm travelling to the US and have a Canada-wide plan. If I get the add-on called "US Roaming - Talk Text (15-day)" does it allow me to make calls while in the US (without additional charges)? Or is this only to make calls to the US while I'm still...
I switched to 4G plan and wondering when will I see the 4G activation start?
using 001 in front of the canadian area code and number having a lot of problems with connections. Have tried Public’s suggestion of restarting phone and turning airplane mode off an on and leaving off. Which worked for on Call only.tried this proces...
Hello,I am sending this because I am recently getting an issue with my phone despite activating via a pre-paid receipt.I called *611 and it is telling me that it has been activated, but despite that, I am unable of doing a call.
I want to purchase the 60GB/$40 Can-US-Mex plan but it's not an option when I try to change my subscription.
I am trying to cancel a newly paid for account and receive a refund. I thought I was paying for a 1 week travel eSIM but am not realizing it is asking me to cancel my old phone plan which I don’t want to do. How do I get a refund for the new account ...
I have recently joined Public, and everything is good except I am unable to make a call to or receive a call from my daughter on another network. I can text her and receive texts, we just can't call each other. The call call just doesn't connect. She...
Hello Community Team / Moderators,I usually get charged on my credit card for auto-renewal of subscription on the 20/21/22 of a month. This morning, on January 19th, I exchanged enough points for cash to make sure that covers the next bill. However a...
I signed up to Public Mobile and as was suggested, got a new number, and tried to change that to my old number after paying. After a few hours, Public Mobile said that it could not be done, so they cancelled my payment etc. I called my current servi...
I recently moved to another carrier and I have for entire month last week and was wondering how to get refund for unused period.Thanks
