Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I can't remember the email that I put on my account and want to know if its possible to change it with just the phone number
I plan to go south for an extended period of time (a couple of months). Does anyone know if it is an issue that most of the usage is roaming? Thanks!
Waited 90 minutes for transfer of old service, tried old and new sim card, no luck what do I try next?
Dear Public Mobile,I hope you are well.I have been charged $40 from my Credit Card every month since May 2024. I want a refund since this wasn't my fault, and I was promised that the service would be cancelled. Also, I don't remember the phone number...
I am trying to pay with my MasterCard manually, it said it couldn't process. What's going on here? My card is working perfectly, just used today
I put in a request to transfer my number but my previous number is not active which is why am not getting any SMS messages to confirm. I was just wondering if you guys can complete this part on your end by contacting my previous carrier. Please & Tha...
Hi, could I have the international minutes forwarded to my account? The reason is that I can't use them to call the country of origin.
Wondering why the Internet through public mobile is sio slow, it is always booting me out of what I am Doing, it drives me crazy
Hi, I changed my carrier to public mobile. it’s been almost two months but my sms is not working I am not getting any messages in my phone.
My SIM card number on my phone differs from my Current Phone Number. I was able to able to change my Ever Safe number to the Current Phone Number, but am unable to change my SIM card number. Is there a way to?
My friend changed the subscription for plan effective immediately. His old plan was renewed just few days back. How will he get back the credit?
Can someone switch to Public online or do they need to go to a kiosk?
Hi guys!! I did a number transfer yesterday, but for some reason, I can’t receive incoming calls?
Hi,After I upgraded my plan, I can't view my previous payment history of my old plan. I need to download the invoices
I cannot login to my account. please help
My data is being consumed during my sleeping hours??
esim not compatible unable to active looking for refund of $26. When I try to log in to open a ticket and enter in the code emailed to me I get an error message.
I canceled the plan, and now, two months later, I was charged for the canceled plan. When I log in, I can’t access my account. I would like the amount to be refunded. How should I proceed?
This is the 2nd month in a row that the auto renew hasn't worked. Has anyone else had this issue? And when I go to make a payment it's showing that I'm subscribed but I can't use my phone at all. Then I have to find a link to go manually make the pay...
Trying ot log in to pay my bill because I can't find the email. It confirms by sneding a number to my phone & then glitches & just asks to do it again so I can't get into the accoutn section or passed this to pay my bill. Could use some help please!
Hi, it's me again. Still in search of a new phone and watching for Black Friday deals. I note Pixel 7 and Pro are on the whitelist. 7a is newer than these, so it is not on the whitelist. Will THIS one work in the States roaming? Does anyone know?...
I just joined and transferred my number from rogers to Public mobile yesterday. Only able to make outgoing calls , not able to receive calls, messages and not able to send messages or activate imessages. Please help. Thank you.
New plan out community CAN/US 4G 100GB for $49 with 1000 international mins and not just for new activations but existing customers too . Check out the details for yourself , can’t wait to see what happens come Black Friday things are looking up
Does anyone know how does the third month free promo applies .
I activates my account yesterday and everything okbut I still cannot find where to put the code on my account. So, how to put in?
I look after both my dads and daughters phones on 2 different accounts. My daughter I was able to change hers to a cheaper plan but on my dads, who I have been looking after since 2017 with the same plan the whole time, I can only upgrade it. He does...
there are certain contacts that i cant text or call
To set up a phone with Public for a family member do I have to open a separate account for them or can I add them to mine? And if I add them to mine can I use the referral a friend link to get the bonus points and the discount? Thanks
Hey guys, i need help with something, I can receive calls and texts, but I can't call anyone, when I try to it says "7b1 your phone isn't connected to the network
Hello,I need help to transfer my old number from my previous provider (Telus ) to public mobile.
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