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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can I prove that my phone has mainly been used in Quebec even though I have an Ontario number?

Hi,I know this might sound like a strange question but a Quebec government body is asking me for phone records showing where my calls were made from during the last year. Is that possible with Public?Even if I've kept my Ontario number?Thanks

Just want to give public mobile a star!

I have been with public mobile for a little while , and I was really worried at first because of all the negative comments , but because it was supposed to be running off of the Telus and Koodo network I decided to give it a go!! Well I am certainely...

Resolved! URGENT Porting not working

Good evening, I just signed up for Public mobile and nothing has being ported over? I am not sure if I entered everything correctly. please assist with the URGENT matter. PM for the account information for any of the PM mods. thanks.

Resolved! Re: phone not working

Hi there, re: Phone & text not working Please help! My phone just stopped working at least since yesterday. All incoming calls immediately answered with automated reply. Unable to make any outgoing calls. No access to voice mail. P/s help. Thanks,...

Resolved! Porting from Bell / Incoming calls only

Hello, Wondering if anyone can help me with my porting from Bell. I activated my SIM and requested my number be ported from Bell on Friday August 26 but I am still only able to make outgoing calls. Incoming calls go directly to my Bell voicemail and ...

News on cellphone service in Canada

Here you go the 9th annual cellphone analyst repothttp://globalnews.ca/news/2883372/wireless-service-in-canada-remains-expensive-but-should-ottawa-intervene/

Resolved! URGENT, plan did not change and no phone service

Could a Public Mobile employee please private message me. I had $150 balance in my account on Aug. 26 and had a plan switch scheduled to Aug. 27. On Aug 27 the $150.00 balance disappeared and is now zero, but I have no phone service, on Self Serve it...

LTE bands in Vancouver

I switched to PM two weeks ago and I love it (coming from Wind...). However, while I have LTE virtually everywhere I go, I noticed that Telus/PM mostly uses bands 2 and 4 in Vancouver for LTE (I checked on my phone and I looked online at cellmapper)....

Resolved! Just activated, no service?

I have just activated my account with PM and sent an email about porting my number from PC Mobile. I'm not getting any service or data so far though; the APN is set up and from there I don't know where to go. In search of available networks, I'm only...

cellphone bill horror stories of company's past

If we can keep this thread going it could help people let go of the built up anger about there worst cellphone bill and how bad customer service is to deal with so go post away and let's keep it alive anyone is welcome to post here

Resolved! Huawei B890 Hub didn't connect after signing up - ?

After I checked if my hub would work on this system IMEI # said good...and ordered the SIM card and paid for activation, my hub is not connected to the internet. I've read a bit and see that I need to put Public Mobile in for the APN name and sp.mb....

Resolved! i have ideas how to make the community better

ok a welcome thread would be great for new customers coming so we can get to now them seconed thing is a cellphone horror stories would be great to so we can take are frustrations out about other providers these are just suggestions did not now how t...

Resolved! Account Locked Help Me

I have just made an account yesterday, and I'm now locked from my account after logging out. I tried to do "forget password" to recover my account but the question for it says "test question" which I did not set up that, when it's suppose to be the b...

ACCOUNT ACTIVE BUT NOT WORKING...NEED URGENT HELP

Hi, I was on the $57 package and I got a msg that its been reduced to $52. I just paid the bill and now I cant do anything with my PM phone. It says when I log into my account that my Account Status is ACTIVE and my next payment date is Sept 27th how...

Resolved! My parents accounts were closed please help!

My parents subscribed to public mobile a month ago. They were plagued by technical issues on public mobile's end which lead to them not being able to login to their accounts nor to pay for the service. After 3 weeks of being leaft without working pho...

Resolved! Bell porting problems

Hi everyone! this is my first time with public mobile and I've had a problem with porting my number with bell. It seems like this isn't a unique problem, but I'm able make calls, texts and use data but not recieve incoming calls. When I went to my ...

Resolved! New in the house

Hi Guys,I got my service activated a couple of the back, but still don't how to get the shipping refund. Could someone guide me please? I will be very glad. Oh no, I'm glad cause so far my service is the best. No problem at all. Thanks,

Cannot make local calls on Unlimited Provincial Talk Plan

Hi, When I tried to make a call, the service tells me that I don't have a long-distance active plan, which is not relevant in my case since I am making local calls. My plans mentions "Unlimited provincial talk" so it should definitely work.How can I ...

Resolved! I was just doing calculations on how much I can save with pm mobile

Ok my plan with virgin mobile was 111 a month times it by 12 is like 1,332 a year with public 90 day plan with Canada wide calling global text and 3 gigabytes of data comes to 4 payments a year and it's 360 if that's not saving money I don't now what...

It's time to say Goodbye!

My concerns joining Public Mobile have come true. Sure, in concept the community can resolve connection or settings issues, but when you have account issues you need to rely on public mobile and email or PM. I have not been able to access my accoun...

Resolved! Plan did not change after last billing period

I had set my plan to change from one of the old plans, $90/90 days with 1 GB, to a new one, $120/90 days 6GB, but it didn't change. I sent a message to suppost on tuesday, but havn't heard back. I was charged for the amount I would have been for the ...

Ongoing Issues with Oh No! It looks like something went wrong. Don't Worry.

Cant access account since Aug 9Various back and forth in community and via email assistance requestsIncident 12522412Now cant even get into account and request to reset password no longer recognizes my account idI am now resolving to post anywhere an...

Transferring phone number to another carrier

Hello,I got a better deal with another company and want to cancel my public mobile plan to transfer my number to this carrier. They say that they can't do anything until Public mobile "releases" my number, but of course, there's no way to reach PM. P...

HELP ASAP

I have contacted Public Mobile three times through email and still have not gotten ANY response. It said that I was to receive a response within 24-28 hours. I did not have phone service for over a week because the Sim Card was defective. I finally ...

can I add the refer number after I register? need help please!

forget to enter refer number when register what should I do?

Resolved! porting from koodo prepaid

I just signed up for Public mobile plan (with a new number). I need to port my Koodo prepaid number and am having problems through the website (like many others it appears). My Koodo prepaid renews in two days and I would like to port before then. ...

Is Iphone 4 ok with PM?

My brother is thinking about moving over to PM. He has an Iphone 4.Are there any issues that he might encounter?

Resolved! Does rogers phone work with PM?

If I got a samsung galaxy note 5 from Rogers. Can I use it with PM? Many thx!!!

Resolved! No data SIM, no signal, emergency calls only

I just registered, activated, completed everything I needed to get started with PM about an hour ago, but there is still no signal at all, PM not even displayed as the carrier on my phone. It only says "emergency calls only". I did port my number ove...

Resolved! Can't receive phone calls but I can make a phone call and send receive message

I ported in my number to PM over 36 hours. Except I can not receive any phone call, everything seems fine. Please help!

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