[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Stacking Data After 90 days
Hello all, I was just wondering for all your PM vets our there. What if I don't finish the 6 gigs for 3 months? Does the remaining get stacked to the next month and so on? Or does it just disappear and reset to just 6 gigs at the 90 days mark? I just...
Resolved! PM Data incompatible with Blackberry 9900
A recent customer attempted without success to set up data even though the Blackberry was supplied by Orchard as a PM compatible phone. I have since confirmed with Orchard text support that "OS 10 for Blackberry is not compatible for the Blackberry 9...
Activation failure
I recieved this message when trying to activate:- Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Target="_blank">publicmobile.ca/community for assistance.But I got con...
FRAUD!!!!!
Hello all! On July 21st I was travelling and a couple of hours before my flight my service was cut off. Upon my return on August 22nd my service was still not on. I checked my activity and realized my phone number was being used to call to the USA (I...
Resolved! Porting number from PC Mobile - Check Eligibiliity Fails
Trying to port my number from PC mobile. When I click the "Check Eligibility" box I get the message: "We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance." I sent a request, but I have h...
Switching plan
Hi,need some help here. Just came from vacation. My phone was suspended 2,3 weeks before. I have lost the old sim card and got the new one on last Friday. I was on the 90days plan. Now i want to switch to the new 90 days plan which gives 6g data. The...
Unable to Activate account, stuck on "Please wait while your activation is being processed"
I am a new Public Mobile user, and I have attempted to activate my Public sim four times with no luck. I get to the last step, click activate and I get stuck on with the message "Please wait while your activation is being processed". I have read thro...
Payment Method Glitch (?)
Good day guys, I don't know if anyone experienced this. I noticed this problem way back on May 2016. I did a confirmation this month (August 2016) to make sure of it. I started using PM's service last year (September), I used my Scotia VISA credit ca...
Resolved! LTE?
Not a big deal at all, but just wondering why my phone is only showing/using 4G, but not LTE when data is on? Since PM uses the Telus network, and I used to get LTE when I was on Telus on the same phone.
Resolved! Top up vouchers
Hi, I did read earlier posts on top-up vouchers availability and locations where it's available. But somehow I have not been able to find them at 2 locations i visited which were officially listed. One was the Esso gas station. Does anyone have a lis...
Sending texts stopped working
My calling and texting has been shoddy in my condo from the start but I chalked it up to my building/area and since my texts do go through after a couple of tries it didn't bother me and it works perfectly fine when I'm out and about. But today all ...
Resolved! Can I prove that my phone has mainly been used in Quebec even though I have an Ontario number?
Hi,I know this might sound like a strange question but a Quebec government body is asking me for phone records showing where my calls were made from during the last year. Is that possible with Public?Even if I've kept my Ontario number?Thanks
Just want to give public mobile a star!
I have been with public mobile for a little while , and I was really worried at first because of all the negative comments , but because it was supposed to be running off of the Telus and Koodo network I decided to give it a go!! Well I am certainely...
Resolved! URGENT Porting not working
Good evening, I just signed up for Public mobile and nothing has being ported over? I am not sure if I entered everything correctly. please assist with the URGENT matter. PM for the account information for any of the PM mods. thanks.
Resolved! Re: phone not working
Hi there, re: Phone & text not working Please help! My phone just stopped working at least since yesterday. All incoming calls immediately answered with automated reply. Unable to make any outgoing calls. No access to voice mail. P/s help. Thanks,...
Resolved! Porting from Bell / Incoming calls only
Hello, Wondering if anyone can help me with my porting from Bell. I activated my SIM and requested my number be ported from Bell on Friday August 26 but I am still only able to make outgoing calls. Incoming calls go directly to my Bell voicemail and ...
News on cellphone service in Canada
Here you go the 9th annual cellphone analyst repothttp://globalnews.ca/news/2883372/wireless-service-in-canada-remains-expensive-but-should-ottawa-intervene/
Resolved! URGENT, plan did not change and no phone service
Could a Public Mobile employee please private message me. I had $150 balance in my account on Aug. 26 and had a plan switch scheduled to Aug. 27. On Aug 27 the $150.00 balance disappeared and is now zero, but I have no phone service, on Self Serve it...
LTE bands in Vancouver
I switched to PM two weeks ago and I love it (coming from Wind...). However, while I have LTE virtually everywhere I go, I noticed that Telus/PM mostly uses bands 2 and 4 in Vancouver for LTE (I checked on my phone and I looked online at cellmapper)....
Resolved! Just activated, no service?
I have just activated my account with PM and sent an email about porting my number from PC Mobile. I'm not getting any service or data so far though; the APN is set up and from there I don't know where to go. In search of available networks, I'm only...
cellphone bill horror stories of company's past
If we can keep this thread going it could help people let go of the built up anger about there worst cellphone bill and how bad customer service is to deal with so go post away and let's keep it alive anyone is welcome to post here
Resolved! Huawei B890 Hub didn't connect after signing up - ?
After I checked if my hub would work on this system IMEI # said good...and ordered the SIM card and paid for activation, my hub is not connected to the internet. I've read a bit and see that I need to put Public Mobile in for the APN name and sp.mb....
Resolved! i have ideas how to make the community better
ok a welcome thread would be great for new customers coming so we can get to now them seconed thing is a cellphone horror stories would be great to so we can take are frustrations out about other providers these are just suggestions did not now how t...
Resolved! Account Locked Help Me
I have just made an account yesterday, and I'm now locked from my account after logging out. I tried to do "forget password" to recover my account but the question for it says "test question" which I did not set up that, when it's suppose to be the b...
ACCOUNT ACTIVE BUT NOT WORKING...NEED URGENT HELP
Hi, I was on the $57 package and I got a msg that its been reduced to $52. I just paid the bill and now I cant do anything with my PM phone. It says when I log into my account that my Account Status is ACTIVE and my next payment date is Sept 27th how...
Resolved! My parents accounts were closed please help!
My parents subscribed to public mobile a month ago. They were plagued by technical issues on public mobile's end which lead to them not being able to login to their accounts nor to pay for the service. After 3 weeks of being leaft without working pho...
Resolved! Bell porting problems
Hi everyone! this is my first time with public mobile and I've had a problem with porting my number with bell. It seems like this isn't a unique problem, but I'm able make calls, texts and use data but not recieve incoming calls. When I went to my ...
Resolved! New in the house
Hi Guys,I got my service activated a couple of the back, but still don't how to get the shipping refund. Could someone guide me please? I will be very glad. Oh no, I'm glad cause so far my service is the best. No problem at all. Thanks,
Cannot make local calls on Unlimited Provincial Talk Plan
Hi, When I tried to make a call, the service tells me that I don't have a long-distance active plan, which is not relevant in my case since I am making local calls. My plans mentions "Unlimited provincial talk" so it should definitely work.How can I ...
Resolved! I was just doing calculations on how much I can save with pm mobile
Ok my plan with virgin mobile was 111 a month times it by 12 is like 1,332 a year with public 90 day plan with Canada wide calling global text and 3 gigabytes of data comes to 4 payments a year and it's 360 if that's not saving money I don't now what...
