Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I don't think that we should dump on CS Agents because they are doing what hey can within the boundaries set by PM. -------Just receive a message back from a nice CS agent advising that they can not switch my plan to any plans offered to NEW CUSTOMER...
I have been trying for over a week and have submitted several tickets. I have not received any response from PM. Is there no way to speak to a real person, your automated system only takes me on circles. Please port my number ASAP!!!!!!
Where do I find my account number and I am having trouble logging in when I get the code I put it in then nothing happens
I ported my number over to p.m. Two days now my phone number is not working There is no network The IMEI is unable to register on PM network. It did register initially when I ported the number over, but they were some residential issues with the EM t...
Is my call, text and data plan that I have now good in the USA as is or do I need to buy additional USA text/call/data. My plan is $34/month 50GB Canada -USA
Loyalty Disrespected: A Critique of PM's "Point Reward" PolicyIn an era where customer loyalty is highly valued, it's disheartening to witness companies implement policies that seem to disregard the dedication of their most loyal patrons. Such is the...
I just added 2 vouchers to make my payment now it's saying I havent but the vouchers say redeemed
from my account and bill info seems I can not find my month loyalty and $3 monthly refer 3 friends and 2$ auto pay reward. can any one help me to check ?
I just subscribed a plan and not activate yet. I download the app and it's always ask me to activate the subscription and I can not be navigated to the page to cancel my plan and pre-authorized payment. I have been charged in my credit card. Please l...
I recently just switched to Public Mobile and was on the $29 plan for 20 GB which also had the option to prepay 3 months in advance for $25/90 days. Recently, Public Mobile has a new offer listed which is $29 for 40 GB. I'm wondering if this plan als...
I ported both my wife and my numbers over to Public Mobile and now we do not have the ability to send or receive SMS messages at all. I have tried turning phones on and off, reset network settings, turn iMessage on and off, kept iMessage off and trie...
I switch SIM cards every 6 months between 2 carriers. Last year this worked fine. This year my Apple phone is not working after I reinserted the SIM. What do I do?
Hey, I've got another possible porting issue changing from another carrier... The PM eSIM just hasn't picked up my phone number from the old carrier yet and it's been about ~10 hours or so. I'm going to keep using my old eSIM until it just stops but ...
I just got converted to public points. All my account shows is the 5 welcome points. What happened to the perks i had before this change.All my years of being with public down the drain as they say.Do I start my points as a newbie?Not good Publ...
I recently changed from lucky to public and ported my number over. In my iPhone general settings then iMessage my number is stuck on verifying. I figured it was a porting issue so in the public app I changed my number to a new one, but the issue is s...
Anyone else getting "5G" data speeds on their "3G" plan? I've had this issue since last September. The speedtest used over 600mb and ate into one of my bonus data add ons. The Telus tech who called me said data speed is determined by the tower and ne...
Now that I have been switched to the points program and there is no monetary incentive to subscribe to autopay if I unsubscribe with a balance in my account that is more than my plan amount will my plan still renew? To suspend my account is my only o...
My wife and i don't have any complain for using public mobile service for more than four years until recently being overcharged both of us on May 04, 2024. However we always have been charged $21.28 and $22.68 respectively, you may notice it through...
I have some questions about the plan.1. Does it cover 5G+?2. Do I have to change my phone number? (I'm using Telus now)3. Is the covered area completely the same as Telus?4. Was wondering if I have to change some settings to use data and call when I ...
I registered an ESIM for my cousin who just came to visit. When activating the esim i used my phone so it connected to my phone- eventhough i use his phone IMEI to check for compatibility. I got confused and accidentally deleted that esim. Afterward,...
Hello Community,I went to the USA last year, and I had a 3G plan. I found that Public Mobile doesn't support 3G in the USA. Now I want to upgrade to a 4G plan (40GB Data at 4G Speed) and be sure if I can connect the internet with this upgraded plan a...
Hello,call forwarding codes are giving error for iphone, Busy/no answer/ not reachable giving same error.
Good Evening.I just switched to the $34 50GB US/Canada plan. The change is supposed to take place next billing cycle. I was going to recommend the same plan to my father but I wanted to make sure that I understand the plan correctly before I advise ...
I have the US-Canada package with 60GB. I came to the US today and my data stopped working. I also got a message that said I had to pay extra for roaming. My package had 60GB data in both countries with unlimited messages and calls. Do I just turn on...
Hi guys, I just ported a phone number in - Voice Calls & Data are OK, SMS is still not working. It's been ~3-4 hours now. Any suggestions?
When I lived in British Columbia, I activated my phone, but I've been living in Calgary from a year ago until now. However, the tax on monthly payments is currently being applied at 12% as per British Columbia regulations. If I request to change my n...
Hi everyone, I am start frikkng out because I port my number from freedom to public mobile and I cannot receive messages nor send text messages. I am unable to set up the voicemail as well. I have already send messages to agents without response. If...
I changed from 1gb plan for 25 to 20gb plan for 29 last month. It activated this month. They charged me 29 but the system so that I am still at the previous plan. How to solve the problem?
Tried to port the number to the other provider twice. The chatbot is useless. So frustrating! What am I supposed to do?
Hi,I would like to change my current subscription to 3GB Data at 4G Speed. I am unable to accomplish this online. Also, I would like to take advantage of the 90 Day option listed at $19/month which isn't an option as well.
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