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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 77404 Views
  • 182 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 77581 Views
  • 181 replies
  • 32 Bravos

date d'echeance de mon forfait

 bonjour,mon forfait est du 16 au 16 du mois,je reçois des messages le 14 du mois pour recharger est ce normal??? je suis privé de deux jours de communication.je vous demande de m'expliqure les raisons???

belrechid by • Good Citizen / Bon Citoyen
  • 1573 Views
  • 2 replies
  • 0 Bravos

Port a land-line phone number to a Public Mobile Phone

WE are getting rid of our BELL land-Line here in Rural Ontario. Our entire Family all have Mobile Phones with Unlimited Canada wide calling so our Land-Line is no longer used or required but we would like to keep the number if possible as we have had...

moehunter by • Great Neighbour / Super Voisin
  • 4606 Views
  • 7 replies
  • 0 Bravos

unlimited data and Canada/US calling

I'm a former customer from Montreal. Loved the service then but coverage was not available when I moved to Ontario. When will unlimited calling and data return?I'm actually shocked at the prices now!!! I paid far less for a whole lot more just a few ...

rmtmhood by • Great Neighbour / Super Voisin
  • 1949 Views
  • 2 replies
  • 0 Bravos

tried to email and when I hit submit nothing happens

I tried to explain in detail a problem I was having with billing.  When I hit 'submit', nothing happens.  This has happened more than twice now.  Public mobile you need to get the basics down, like having a basic, functional website, before trying an...

Ori by • Good Citizen / Bon Citoyen
  • 3469 Views
  • 10 replies
  • 0 Bravos

Re: Getting Started

Public mobile is already failing, starting with proper easy to readinformation. why isnt this article on the start up page when starting to activate your phone. 8. Payment– Input the payment information you wish to use (Credit Card or Payment Voucher...

Bubba by • Great Citizen / Super Citoyen
  • 1435 Views
  • 3 replies
  • 0 Bravos

Resolved! moto g

customer off Telus and Koodo receive the lollipop update do you know if we will receive it to

yd2 by • Model Citizen / Citoyen Modèle
  • 1960 Views
  • 4 replies
  • 0 Bravos

About my iPhone 4s.

I ordered the Nano SIM card for my iphone 4s after the CSR told me to do so.Now that I've complete the registration online and paid for my plan, I realized that the SIM card is too small to fit in my phone.What to do about this situation?Thanks. Gogo

Gogo by • Great Neighbour / Super Voisin
  • 1755 Views
  • 3 replies
  • 0 Bravos

unlimited data

As somebody who has been paying for this service for almost 2 years, I find it to Ber very irritating that you took away unlimited data. Right now I don't have home internet, and 1 GB is not enough, and $30 for 1GB is borderline criminal.I'm sure lit...

TheOtto by • Great Neighbour / Super Voisin
  • 3481 Views
  • 8 replies
  • 0 Bravos

Urgent HELP, porting problem...

I have old plan and i did a port number from FIDO to Public Mobile. My PM phone number is ; 450-543-3906 and my Fido is ; 514-568-7578. I called PM, they told me to ask here. She explained to me that the 450-543-3906 is on the old platform and the ph...

hung53 by • Good Citizen / Bon Citoyen
  • 3028 Views
  • 7 replies
  • 0 Bravos

Ported number problem

I just ported my phone number from fido TO Public Mobile. It said successfuly ported. And then I relogged in my PM account, on the top right it shows the right ported phone number. But i'm not able to make calls/text. It have been 24hours now that my...

hung53 by • Good Citizen / Bon Citoyen
  • 4748 Views
  • 12 replies
  • 0 Bravos

Resolved! SIM cards problem with Motorola V551

Hi I've been a customer for a while. Everything works with my galaxy S3. I bought a used unlocked Motorola V551. Checked the IMEI number with public mobile and they say my phone is compatible and not stolen. I put my sim card in it and I cant find th...

balanovich by • Good Citizen / Bon Citoyen
  • 9607 Views
  • 29 replies
  • 0 Bravos