still waiting for the beta sim card

[mktm64]

Hi can anyone help with this problem of not receiving the beta Sim card yet???

[mktm64]

I'd like to mention that my problem has been resolved. Thanks to everyone, and especially @Mansi_G at public mobile.
Thank you.

[Mansi_G]

Hi @mktm64 - Your issue has been esacated. I will be connecting with you tomorrow with the updates.

[mktm64]

Hi,
I sent an email to PM on July 3rd regarding my sim card that I never received.
Can anyone tell me how long, before I get a response from them

[jlush1975]

Mine was late getting to me as well, no 5 weeks late but late none the less

[mktm64]

Thx

[Cyber]

@mktm64,

How to send an email ?

Click on this link : https://publicmobile.ca/en/on/contact-us

Then, at the bottom right of the page, click on "Email away" button.

  - Choose "SIM & Activation"

  - Choose "Webstore"

  - Choose "I have not received my SIM card"

  - Choose "Has it been more than 7 days since you ordered it?"

Then click on "Email Us" and fill up the form.

[mktm64]

Where do I go to send an email to PM? When I try they ask for a phone number and a sim number?

[Cyber · Accepted solution]

@mktm64,

You can try to send an email to Public Mobile and verify with them if your FREE sim card was shipped or not.

[mktm64]

What should I do now???

[Cyber]

@mktm64,

Your SIM card is probably lost.

[mktm64]

What bothers me most is, PM must''ve known that they didn't have enough Sim cards to cover all the invitations. But still they sent an email stating that it would be delivered in 3 to 7 days. I'm hoping to hear something positive soon.

[mktm64]

I'm hoping they'll extend the date.

[bilal]

Maybe the sim cards are delayed in mail, what if one shows up? Are they still eligible for $10 discount?

[mktm64]

5 weeks tomorrow, still no Sim card...

[the1nonly214]

As mentioned before public mobile had run out of sim cards they extended the beta $10 activation credit until June 29th so far there is no other information issued but as soon as we learn something we will surely post the information for everyone to read. 

[mktm64]

Hi, did not receive the Sim card and the deadline is on Monday. Does anyone have info in what's going on?

[Mansi_G]

Hi @mktm64 - The deadline to be eligible for BETA discount is pushed to June 29. You should be receiving SIM card sometime this week.

[mktm64]

Will that effect the June 25th deadline of activation?

[Cyber]

@mktm64,

Still waiting on a SIM card?

Actually, the truth is that Public Mobile ran out. But the good news is PM found more so you should receive your SIM card by early next week.