Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Remember that if you like, you may go buy phone anywhere you like. With public mobile you need patience too work with online discussions.Everything works out in the end.
I plan to port my number to PM within the next week. I was wondering whether I should or can I activate my SIM for the 10 days then port if that's possible to do or will it be easier to wait it off and port when I'm ready.
Recently my 90 day (auto-pay) enabled plan ran out of data and I was looking around to see if I can top my the account. Further looked in the forms and found that it is not possible as of today, which is fine.My problem is that during that time of t...
Hey, my $140/90 day plan was supposed to be changing to $120/90 day since today is the first day of my billing cycle. I awoke to no data and no voice access and the website said my account has been suspended! I had autopay and everything so I can't f...
Hello, my 90 day plan expired just a couple days ago, and I am about to buy a new plan, but I discovered that my $26 account balance is now 0. Can anyone help me restore the account balance so I can purchase another plan? Thank you, Janta
My phone has been working well and suddenly it's showing emergency calls only. Can't call out and receive calls. Pls advise.
Hey Guys,My sister referred me to PM, and after checking everything out and paying quite a bit to start up (included Long Distance package) it turned out that my handset doesn't work on the system, even though the IEM number seemed to check out (boug...
Hi!My mother's phone no longer works and I'm trying to get her another one. She is in her late 60s and very unfamiliar with today's technilogy. She currently has an Alcatel flip phone. Would anybody be able to direct me to a place in the Montreal/Lav...
My voicemail system was set up in French as my account had to be recreated through customer service sometime ago. How do I get it back into English?
The same plan (Unlimited US/Canada calling, Unlimited International Text, 6GB Data, was $176 for 90 days) became $150 for 90 days a month or two ago, I changed it on my account for the next renewal date (today). Today rolled around, it took the $150 ...
Excellent Information for all of us. Thanks @Jeremy_M
HelloWhat do I need to do to change from my old Samsung phone to a new phone my son in law gave me that was registered to the Bell Network (Samsung S5). Do I need a new SIM Card? Does the phone need to be unlocked?Thanks.Sm
My ported phone number has been changed by public mobile twice in the last 2 months without my knowledge or my permission! I have been told that the number cannot be changed back until Nov.19 (an entire month from now!!) Unacceptable!! Has anyone el...
Hey Everyone! For some background info, I have a S7 that I just set up with Public Mobile. I finally figured out how to get my LTE set up in my last post, but I have another question for you guys. As of today, I can no longer send texts! It was work...
Hi Community, @Karen1 recently posted that she is planning to head to Chile and Argentina, with a couple of different iPhone models. I was wondering if anyone has had experience travelling there and could recommend a carrier to try out for about a m...
Hi, I have been having a problem setting up my data and I am going back and forth with e mails. I wish you would have a toll free number where we can talk to an agent live it would make things easier. It would be even nicer if we could take our phone...
Hi,What information would I need to port a number away from Public Mobile? Would it just be account number and phone number?Thanks!
My next autopay date is set to Nov. 7th. I'm on a 90-day pass. Does this mean my current cycle ends on Nov. 7 and my data gets reset the next day at midnight?
Two days ago, before my plan expired, I made a change from 4g to the new 6gb plan that was confirmed by Public Mobile site to be effective today. Just check my account and I am still on 4gb.
I am thinking of changing from Teus to PM. I am not clear how my phone will work in foreign countries. With Telus I have always purchased an add on plan. These are not available with PM. If I buy a SIM card in a foreign country and put it in my phone...
I just updated my plan to a 90 day plan with talk,6gbs of data, for 120$ ,but forgot to check text,with text the plan would still cost 120$,I just forgot.Can you please advise on what to do
Hey Everyone! I just joined Public Mobile today, coming from Wind. So I have a pretty new S7. It's a G930W8 and I bought it off of Kijiji. So my issue: I can't use LTE. When using my sim card, I can only get 3G. So I went into my settings, and unde...
Public Mobile is having issues porting my phone number from Bell. I can text, use data, and make outgoing calls, but can't receive calls. I really need this fixed asap as I'll be on call for work this Wednesday and obviously need a way for my boss to...
Hi, Today i tried to register my sim card, but i keep on getting stuck on the select a new number. The drop down in the form doesn't seem to be populated with actual values, i cannot select anything (see screenshot) I've tried to do this on multiple ...
Hi, I am trying to port in a number from Koodo and as per the instruction from PM website i am trying to activate using new number and for me regions drop down is coming as empty. Request help for activating PM and so a port in for existing koodo num...
How do I change my data plan by the time my plan renews on Oct. 20th 2016. Thank you
SIM card arrived and we tried to activate. NFG!Desire is to port my wifes Rogers number to PM.She wants the 90 day province wide voice with global text and 6GB data.Also setup for direct visa payments.In any case when we tried to activate the sim car...
i tried to activate my sim card i followed all the steps and put my phone in i wanted to transfer over and took my credit card info and it was said it was activating and it froze there for 45 min of spinning wheel i tried to redo it and it says sim c...
I have unauthorized charges showing up my credit card:2016-09-03: PUBLIC MOBILE 855-4782542 BC - $47.682016-10-02: PUBLIC MOBILE 855-4782542 BC - $60.63I've already paid for the 3 month plan at the end of August. These extra 2 payments make no sense....
I've made payment two times by mistake. Because there is no page about Success payment at the end.So I did payment twice with amount of 27$. How to cancel my last payment with amount of 27$? Thank you.
