BALANCE STILL AT 0

[Ceaza514]

@shazia 

Hello I have made 2 payments in the past 2 days to top off my account and change my plan.

My balance still shows 0$$$

I am unable to pay

I have no service 

Pls I really need help to solve this problem

[Ceaza514]

hello shazia I would like to change my plan to unlimited text unlimited calls and 2g of data pls

[Shazia_K]

Hello @dk5008, 

I'm sorry to hear about this, 

Can you please send me PM with your Public Mobile phone number so that I can help you out. 

Thanks,

Shazia

[dk5008]

Hi

My account is suspended. I am unable to change plan. I sent $31 (3 times) by mistake. Still balance shows 0

Please help

[mimmo]

Thanks Shazia, you da best.    Glad (hopefully) things are getting back to normal.:)

[Shazia_K · Accepted solution]

Hey @Ceaza514, 

Please reboot your phone and everything should be good to go.

Thanks,

Shazia

[Ceaza514]

30 day unlimited talk province wide....unlimited text....and 1 Gig of data

[Shazia_K]

Hey @Ceaza514, 

I'm sorry about that!

You currently have a balance of $46, which plan were you looking to activate? 

Thanks,

Shazia

[Ceaza514]

Thank u very much. ....do u know how long it takes to get an answer by any chance?

[Ceaza514]

Yes I have checked payment history....payment went Tru but balance is still 0$

[NDesai]

Check the payment history in your self-serve and your cc statement as mentioned above. This will confirm that your payment went through but Available Funds didn't update. 

[mhaider]

I would also check your credit card statement to see if the transactions went thru, sometimes a simple address mix up won't allow the transaction to go thru on your credit card.

[mimmo]

HI not sure if your tag worked I will tag @Shazia_K for your.

Also send shazia  your telephone number in a pm so they can look at your account without asking you for it.