[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Text message is delayed on receivers end
When I send out texts there is always a delay on receivers end. I tested with 2 people, one gets it after 2 minutes, one gets it after 15. I receive their texts instantaneously. Its been half a week since I transferred to public, and my phone is bran...
Resolved! Data Add-on for the $10 Plan (30-days)
Hi, I have two questions on the $10 Plan for 30-days (50 minutes talk, 50 texts) etc. I can’t locate a 90 days plan for a similar plan (like 150 minutes talk, 150 texts etc. over 90 days). Please confirm that there is no 90-days plan?Can I subscribe ...
New SIM card need to add to my account
lost my SIM card went to the mall and got a new one how can I link it to my account?
4GB $40 promo
Hi,If I move to Koodo would I be able to keep the same plan? Is this offer still valid?Thanks!
Resolved! Public Mobile shutting down?
There was news a couple of weeks ago that Telus is shutting down PM and moving users to the Telus network. Does anyone know any details? what effects it will have on plans? rates? coverage?Is the offer to move to Koodo new? because of the shut-down?
somebody else has the same number I was just assigned?
Good morning,I just was assigned a number yesterday and when I make outgoing calls, it works but when I try incoming calls someone else is picking up and saying that it is his number? In addition my cell phone is not ringing with incoming since someo...
Autopay
Cannot register for auto pay? Any idea why
Emergency Only signal, Can't Call/Contact/Text Anymore, No Account, Help ASAP
Recently went to public mobile like a few weeks ago with Walmart. Everything was fine until today. Started saying Emergency Only last night. Can't recieve calls, can't receive texts so I can't create an account. Is this the carrier's problem? Have an...
Little bit of praze
I'll start by saying I hope I'm posting in the right spot. Sofar I have been from Fredericton NB and traveled (hitchhicking) across Canada I'm now in Ontario and have not lost service e with exception to places you would expect with mountains all aro...
Changed my email, need to create my account with my new email
Please help @CS_Agenti have changed my email and do not remember what my login info was.i would like to create my access with my new email address thanks
Resolved! Changing plan on renewal in 10 days- Can public mobile change my locked in offer?
Changing my plan. I have it set up to automatically change at renewal... FUTURE DATED PLAN CHANGED $90 per 90 DaysDate Of change : Jun 17, 2018This plan includes: -- Unlimited Canada-wide Talk- Unlimited International Text- 1.5GB at 3G Speed /90 Days...
Resolved! Auto pay / Renewal failure / Errors
Ok, so I have heard some complaints about problems with auto-payment with repercussions like account suspension... Could I prevent myself from having most of these problems by always "topping" off my account with enough money the day before its going...
Residential telecommunications and TV
I got a text from PM today saying "Public Mobile here. Unresolved complaint about telecom or residential TV service? CCTS may be able to help. 1-888-221-1687 or www.ccts-cprst.ca. Free msg." Why would PM be sending this? They don't even provide homop...
I still have 200mb data but I'm disconnected
I still have 200mb data but I'm disconnected
Resolved! Wrong plan
My plan ended so I tried to change plans then pay, I selected the the 40 dollar plan with two gigs of data and entered my payment voucher pin but instead of switching the plan it reactivated my old plan, help needed
Cannot call or text
my Text messages started bouncing back this afternoon and my phone would disconnect after I dialed a number. Any ideas. Thanks, Gurpreet
Billing. Why is it more than my plan?
I prepay with visa for 3 months. My bill is $75.00. Why does my visa bill show $84.00 paid? If there were extras or taxes, should that not be reflected in the bill?
Locked out of account, please reset.
Hi PM, my mothers PM account has been locked because we did not remember the information we put to create her account. Please get back to me ASAP
Resolved! Data limit question
I got a message today that said I was down to my last 300MB of my 6GB limit. I have only used 734MB of data this month (see attached) and my next payment is June 10 so does my data limit roll over on that date?Phone's June data usage
Resolved! PM should introduce its staff or have staff profiles
PM is build on a community of members and PM staff. Initially there was a core group of mods and staff. That group has expanded which is great. Recently though if seems like there have been several PM tag tagged staff posting announcements and ...
Need permanent calling from US to Canada.
I have a new job that requires me to travel back and forth from Canada to the United States at least 3-4 times per week. I need to be able to call our Canadian office anytime from over the border. Is there anyway to get a plan that could accomodate t...
Cannot login to account
Hi, I let my account lapse for a few months. I tried to log-in in order to purchase a plan and reactivate but I keep getting a log-in error. How can I access my account so that I can reactivate my phone number and begin to use my PM phone again?
Resolved! No SIM
I just started with PublicMobile. I activated my SIM and it worked for about 4 hours and then suddenly my phone (IPhone 6s) reports No SIM. Does this mean the SIM broke after the 4 hours?
Resolved! Data not working
I still have plenty of data left on my plan. When i turn on data, i dont get the indicator (4G+) near my cellular bar . Started happening yesterday .
Resolved! With new 30 day plans, how far back with usage history track?
@CS_AgentI am on the new $10/30-day plan. Please advise.
Resolved! Bought "200MB Add-on" yesterday...my data service resumed, but stopped again today
It looked like I ran out of data on my plan, so I purchased a 200MB add-on yesterday. Given that my service resumed after purchasing the add-on, and then stopped again today, It might sound as though I used up my newly purchased 200MB add-on, but I ...
Resolved! How can I get a SIM card in the US?
@Moderator_Team
Change plan
Hi,I have made payment for a new plan.Can someone change my planThanks
Re: Data is not working
Hello, My data is not working.Can someone help me? Thank you
Resolved! Can't find settings to stop emails
I am trying to stop receiving so many emails. "Subscriptions" isn't listed under My Profile/Account. Could you please provide me with step by step directions. I am using a laptop, not my phone for this issue. Thanks!
