Community

Re: I can t acces my account

Re: can't get incoming calls

Hi, thank you, but all this computers,vocabulary is like black magicked , I completely lost, I even get to that meditorater, look like my grandkids no gone call me, they don't call anyway, I serious I need help , I'm clicking like dummy - I i despera...

no incoming calls , just outgoing working for me

Hello, I need help please ASAP, my phone was activated on the 9th on March , my outgoing calls and text work fine, but cannot receive incoming. please i need an answer ASAP my number is 438-======= TIA

Plan change button doesnt work

hey gang, I'm going on vacation and Public Mobile doesnt roam where I will be. So to keep my phone number I was going to change to a 90 day plan with no talk, text or data. That came to $25 which I added to the account. When I hit the, change plan at...

My experience trying to recharge my plan

Hello,I had a very unfortunate experience the past week with Public Mobile. First of all, I was not notified when my plan was running out, and Autopay did not work. My texts and calls stopped working. I use this phone as my work phone as well and it ...

Not Receiving Verification Code

Hi, so as I switched to Koodo from PM yesterday, everything worked fine. Port process was super quick but there is a huge problem. Two services (Facebook & Instagram) are not sending me my security codes via text messages. The voice call option on Fa...

Why are offers for new customers only?

I recently became a PM customer and so far I'm happy with the service. But as I was considering switching my plan to a different one and while I was browsing the website I saw that they have a new promotion with 1GB data and province unlimited calls ...

Autopay not working!!!

Autopay cannot charge my credit card even though it was ok last month. Phoned my credit card to ask if there was rejected attempts but they say there were no attempts at all. I cannot login for some reason and I tried to get system to send me psw res...

account lock out

My auto pay did not go through, and now I am locked out. What do I do?

Amazing plan

So i finally did it, i changed from legacy to a New plan. I took the 90 day plan voice and text no data.  They have given me my loyalty reward and autopay rewards and the referral i did while on legacy. Total bill 57 every 3 months.  Amazing.  

Moving on.... time to say bye Public Mobile, and soon to the Telus family

 Sorry to say that it’s time to move on and make my exit of the Public Mobile community as I have ported over to Koodo, and it appears that I’ve found an option that will fully extract me from the Telus world. It’s been a trip - right from the initia...

Sim card will not work

Trying to find help here is beyond frusterating, i cant just call someone? Anyways, I have a samsumg, I unlocked the phone with Rogers, phone is unlocked, i added my public mobile sim and it will not work, i have already paid for my plan last week an...

Are we able to keep Public plan with kodoo switch?

Am I able to keep my public mobile account if I make use of the upcomming deal?  When you sign up to Kodoo are you required to port your exsisting phone number.   I was hoping to start a new kodoo account with a new phone number but keep my public mo...

Can't receive calls on a new activation please help

Just activated a new number but can't receive calls can some one help??

Keeping plan active when switching to koodo with long delivery times

My offer to switch to koodo expires March 15th, so I signed up with Koodo on March 7th (5 days ago). My public mobile plan has to be active when the activation occurs in order for me to port my number, but when I messaged koodo, they said that my SIM...

Hi. I JUST Purchased an US Add-On, US TALK+TEXT for $15, 1GB for $20, BUT an Issue

I had to Purchase this for my Mother, as she is going on Vacation, BUT there's NO way I can determine Where in the Self-Serve Portal info is, So, I can't tell IF the Add-On was bought. How can this be rectified? Plus, due to it being EXTREMELY Confus...

Problem sending SMS to 647 area code number

When I try doing it I get a message that Public Mobile does not allow texting outside Canada. But this area code is in Toronto... What to do? Thank you.

I need to recover my password please HELP

Hello I need to recover my password I need it urgently please help me Thank you in adavance for your help Cheers

Changing to Koodo, PM account is being billed March 14, anyway to avoid the charge?

Hi,As mentioned Im changing to Koodos plan and signed up online on Saturday. Im still waiting for the sim+verifcation, Im being charged on March 14 for $120, anyway to avoid being charged if Koodo is slow to send the sim?

get message saying I do not have a talk plan although I do

Hi - I have a plan with unlimited provincial talk, unlimited international text, and 3GB 90 day data. I recently went to the US for a week so purchased the $20 unlimited US text and talk with 400 mg of data. The whole time I was in the US I could not...

Re: Payment voucher

payment voucher is not working and am still waiting for a moderator to contact myself

Insufficient account funds warning on autopay

i am signed up for autopay but my account sqid it was suspended for insufficient funds i account.So I went ahead and paid my bill amount owing.I dont understand the autopay if I have to pay myself or will it really be taken off my visa automatically

Plan expired

Hi there,I paid for 90 days plan last month in Feb. Today I cannot make any phone calls. I received a msg that I haven't make the payment. I already paid for 90 days. I sent private msg to moderator 5 hours ago, but no response. What should I do?