Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I ported my number from Telus today, and although I did not receive any message stating that the porting was completed, I am able to make calls and send text messages (have not yet tried to use data). However, when I dial either 1 or my own number to...
I'm trying to activate a line with a Visa Debit card and it's not working. I am getting the following error: Sorry, we are unable to verify your card at this time. Please ensure your card details are entered correctly and try again. If you continue t...
Hello Mary, @Mary_M I'm having issues with my port from Fido. I went through all the steps to sign-up and at the very end it encountered an error and to contact an admin.My phone is still active on the Fido network.I believe the issue is that I used ...
After creating a Public Mobile account, can a person still put another person's number down as a referral? Thanks
I am new PM user from Oakville Ontario. I have activated the service today using my unlocked Samsung Galaxy S7. Regrettably, after the activation, I found that my phone informing me that I connected to 3g and not to LTE service. Speed Test have shown...
How do we see who referred us? Can we see their phone number somewhere on our account (or their username, or something)
Activating process was completed without error even the site was slow, cc was charged for the payment and received an email welcoming new account to public mobile. So I was expecting everything was okay until I inserted the SIM card into my phone. T...
I picked up a voucher at shoppers drug mart this morn and was charged GST for it. This seems strange to me. Normally buying gift cards, such as iTunes cards, You are normally charged for the exact amount the card is for??? I figuered the gst should b...
It's quite a rich voicemail system with a lot of options. I cannot figure out how to even change my standard greeting! Anyone have any flow chart of the voicemail options or at least know how to get to my universal greeting? Additionally, how many vo...
If I purchase and apply vouchers to my account which is currently set on Autopay, will I still retain the reward? Just curious if I can treat my accounts as paying "month to month" with the vouchers instead of having a larger sum hit my credit card e...
Hi All, I signed up for PM (around 4:30pm), and completed all steps 1 through 6 and on the summary page i get the following: 6. Transaction Summary- Sorry, your account activation request has failed. Please visit our online community at href="https:/...
Hello, I just ported to Public Mobile from Wind Mobile for the promotional $120/90 days with 12GB LTE/Ontario wide calling. So far there have been no problems in terms of reception or data connection. I did run into a problem today. For my work, I am...
Hi all, Just expressing a bit of frustration at the system for swapping numbers from Koodo. I understand Public Mobile is supposed to be driven by a small customer service team but if you want to go fully automated and user driven, please make sure i...
Hi, I just activated my sim-card. As per the instruction I have created a new number and asked for a port from Contact-Us I was wondering if I need to keep my Koodo sim in my phone while it's being ported or If I need to switch to the public mobile ...
Dear PM and community, I currently have the 12gb unlimited province wide talk and unlmited global text. My issue is that I was told I used up my alloted data and need to purchase an add on if i wantcontinual access to the internet. Based on my iphon...
When I initially signed up the email from Public Mobile said my plan and gst would be $126, yet my credit card was only charged $120. At first I thought the gst was not applied, or is it since I paid with a credit cart that they automatically give yo...
THANKS
I want switch my wife's $25 no data Fido to PM, she doesn't need that much data, 1G should do it. Thanks
I got an existing number in my PM account right now and I'm thinking of porting in another number I have from Telus. If I do that, what will happen to my existing number at PM? Will it get replaced and I'll lose that number? Is there a way to keep bo...
Hi, I ordered sim card some days ago, still not receive yet? how can I check the status of my order? peter
I cant get incoming call on PM after porting from rogers and my privous line still on working
Hello, I recently transferred to Public Mobile on the 90 day plan.My Mobile Hotspot is not working anymore. Cell notification will say that it has connected to my IPAD but there is no transfer of data. Thus, I am unable to use the internet on my ipad...
I, like many on this discussion board, have been having issues with the $120/90 days activation process where our payments have gone through but we are unable to access our self serve accounts or even use our plan because our SIM card doesn't work. T...
Hi, can you please check if my potting from Rogers is successful or not? Thanks!
Hi, Wondering if I need to contact Wind about my porting and cancellation. I never received a text message acknowledg my cancellation. Any body else have any experience regarding this , any input is welcome.I assume they know my number is no longer w...
hi, i just received my SIM card yesterday so i cancelled my phone plan with fido (it expired this morning) and activated my public mobile phone plan. when i insert the SIM card though, it tells me there is no network or only emergency calls are avail...
I'm just wondering what experiences others have had when activating. I tried activating almost two days ago now. Initially I got a failed activation but moments later an email saying welcome to the community and the payment was taken. Since then I ha...
I find it frustrating to have to hunt for basic information. I hope PM realizes this is not acceptable in an advanced society. Any way, my questions are relating to where can I find and what are the standard calling features in the plans, In no part...
It's been four days since I have ported my number and still can not receive any calls. Can anyone help me? Thanks! Lorraine
Hi, I just sign up and ported my number, I can't receive call and text but data and calling out works. How long does it take for my account to be fully active? Thanks
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