Activated phone at Wal-Mart but not working

[someguy420]

Hi, I have activated a sim at Wal-Mart but when I got home nothing is working. When I enter my phone number to create an online account it says this "The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here."

Please help

Thanks

[passiveegg]

What does it say when you put the sim card into your phone? It might not be unlocked and there is also the possibility of your number not getting ported yet because it does take sometime. It took almost 3 hours for my number to get ported. 

[meocon]

@someguy420 Did you try to reboot your phone? Take sim out & put it back again? Make sure your phone is compatible with Public Mobile?

[meocon]

@someguy420 I recommend you send a private message to the moderator team and ask them to investigate.  include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

Click here to send the moderator team a private message.

You can find information regarding the moderator team by following this link.

How long until a moderator replies?:

• Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
• Messages are replied to during office hours, in the order in which they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator?

• How to view and reply to your private messages