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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! PM user on fall Promo 12GB/120, who didn't received

You can simply sending text messages the word "OFFER" to 5133 or 5132 see if you eligible, you will receive a text message with the Promo Code 6GB/40 good luck folks

Resolved! how long should processing take for new activation, been several minutes

I must be jinxed, every step is failing to some degree... this is painful. How long should it take once I get to the point where it accepts my old provider phone info and is in the "processing" mode? @CS_Agent

Resolved! how do I ask a question, tag moderators? I don't understand any of the information Simon provides

I don't understand how to do anything on this community. I just want to ask a question and get an answer. I have tried to add tags but it shows nothing, I have tried to use SIMON but that just directs me back to all the community pages that I don't ...

Resolved! Help! trying to become a Public Mobile customer but can't complete activation

I loaded by sim card, filled out the first page of the activation online, went to the 2nd page and chose to keep my existing number, entered it, hit "check eligibility", up pops the form to fill out with old provide account number, equipment SN, etc....

US roaming data not working, help asap

Currently in the US, bought a text and data add on and successfully added it. The data does not work. I have restarted the phone, turned data roaming on, tried every network available with the same result. Need help ASAP as I need the data for naviga...

Resolved! hi i am adele

i want to changa my plan and it tok my money and pot it on my old plan when i want to go to the 37$ plan and now i can not do joke with my phone noe help me out please my number is 902-***-**** thanks

locked out can't remember password

Hi I'm locked out of my account and I can't use the forgot password link as it says I'm locked out. Is there a number I can call to get it unlocked? Thanks,Niki

Porting Number

Hi there! Looking to port my number off of PM to a new carrier. Just wondering what the fastest/easiest way to go about this would be. Cheers!

Why does public mobile want us to switch to koodo?

Hi I've been searching the discussions but haven't really found an answer to my question. I had a friend tell me that there's a tab for koodo you have to pay for if you move over to koodo. What are tabs? Is it worth it? Will the new koodo plan, 40$ /...

Question regarding Koodo's offer

(Edited)...

Receive text messages during international travel

Hi I'm curious to know if I will continue to receive text messages while travelling internationally let's say US or Europe? I do not see packages other than those for US. Any other options ?

Going abroad for One Month

Hi. My husband and I are going abroad for one month and the country we're going to public mobile doesn't work. Our plan is $60 per 30 days. I'd like to know- can we put a hold on our services and not pay for the month we're away?- the due dates we au...

Network Unlock Pin

Im really stuck, I got an account and a sim Ive paid etc but I cannot get a network pin to work Ive tried the usual 1234, 0000, etc Ive tried it in 3 different phones tryng to discearn if its locked to a carrier and it says the same thing in all 3 ...

Resolved! Refer a friend link

Hi guys I'm trying to find refer a friend reward link for a friend of mine but it's not there as per instructions I've read on the community, plus help

Resolved! Changed plan, payment success, wont change. HELP

My plan expired today, so when i tried to make a call I realized. So i went on the site to change my plan from 60$ to 30$, the payment went through but my plan didnt change. Still saying 60$ plan but says I have a 32$ balance. Wont let me change to ...

Moderator?

Please activate my account while using the balance on the account and reactivate my account!!!!!!

LG G4 - DATA WON'T WORK

Hello everyone, I registered on the network and followed all the APN settings and my data still isn't working. Everything else works. What can I do? -Frustrated

Expired despite balance

My account is topped up, it has available balance(more than enough to pay my bill). But my account expired despite it saying it was active hours before it expired. Why won't it activate? How do I activate it when it was active before it went inactive...

lost cellphone

i lost my cellphone last saturday, March 3, 2018 and i want to cancel my subscription to PM and lock my phone, how can i do this? I can see that my phone is in somebody else already.

Resolved! Re: Picture messages unable to send or receive: LG G5

I am having the same issue with my LG G5. Data works, sms texting works, phone calls work just no mms I have re-entered the various apn suggestions that worked for others (setting apn type or authentication type), restored default settings and review...

I've moved from PM to Koodo ($40plan4GB), when can I expect my remaining credit?

As the title says, when can I expect my remaining credit? Was charged on Jan 31. Also can't access my account, weird, it should at least leave the account open for another month.

Porting from koodo prepaid to pm

Can anyone help me to port my koodo prepaid number to pm

Resolved! Porting from koodo prepaid to pm

Can you help me port my no

PM $30 Plan For New Customers

Is this plan 1gig/30 days and 3gigs/90days?

Resolved! Sorry, you've been locked out. Please contact Public Mobile for help.

Hello, My self service is locked out. Please help.

I wanted to know my acct number??

Hi there, I try to login my acct and I forgot my password. I requested for password and still waiting. How should check my public mobile acct. number.

Tried changing plan, told me to top-up and it activated old plan instead

Hi there, I don't normally have issues with Public Mobile, however, I was trying to switch from a $120 90 day pla with 6 gb data to one with 12+6 at $150. The system told me to top-up which I did, however, it automatically activated my old account be...

Password Reset Email hasnt gone through and no reply from Mods via PM's

Ive been waiting around 2 hours for an emial to reset my password for my account... havent recieved anything, nothing in junk or spam folders either. Ive tried PMing mods about a manual reset and nothing back yet and would like to get my service runn...

Resolved! New activation, out going calls do not work

Hello I just ported from bell to public mobile recieving calls worksoutgoing calls do no workinternet works Please advise next steps or could a mod check out my account?

Locked Out and want to change number from Public to Koodo

I'm locked out of my Public Mobile account. I cannot PM community moderators. This is REALLY frusterating. Someone please help?

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