Get Support

[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How do I get help with porting problems?

I need help and there's no number to call. So, I come on here and it says to private message a Community Moderator with no instructions on how to do that, just that they have a special icon beside their avatar. Where do you even find other users th...

Resolved! Koodo number unable to transfer

Hey all. I'm new here and looking for some help. I went and set up a new account today on PM and have been trying to transfer my number from my koodo prepaid account to PM. I created the account with a new number like I was asked to but now when i g...

Service payment

Can you please help me log into my online account

No bars

I am once again having network connectivity issues. I cannot make any calls or anything. I had this problem a few weeks ago, and now it's back. This is fairly unacceptable to me. I have a Samsung Note 5 and I have the options Global, LTE/CDMA, and LT...

Activation issue

HiI bought Sim yesterday and tried to activate but in the middle of activation some communication error came up. Now I am trying it again but it won't let me do it, says Sim in valid. Please respond as you can. My contact # 416-813-xxxx and 416-389-x...

I need to change my plan from$47 $35 ?

Resolved! "General Reward Rules" article mistake

I assume this article from the knowledge base saying that 90 day plans get $15/30 days for loyalty rewards is a mistake. I'm looking at the chart.Edit: General Reward Rules It seems the 3, 4, and 5 year rewards are per 30 days instead of per 90 days

Changed plan and being double-billed

I changed my plan and $155 was billed and now a payment of around $73 is being taken every month. $150 every 90 days does not equal $155 + 73 +73 +73. I lodged a complaint, was told it could be two weeks, four weeks later and they said they haven't...

Resolved! what happens when your total capacity data plan is used up for the month?

what happens when your total capacity data plan is used up for the month? I purchased a data plan with 500 MB of data so I was curious to know what happens once this 500 mb of data is used up? Is there any possibility of exceeding your capacity data?...

accessing voicemail

@CS_Agent when I dial into voicemail from another phone, it asks for my "mail box number" which of course I do not have. So can't access my messages.

Resolved! Add on didn't work??

I purchased a US Talk plan before leaving for my trip. Made sure to check that the add-on was activated (it was) but when I went to the US and tried making calls, I was unable to. The call would be dropped and would say that I have not purchased an a...

Resolved! Payment Issues

My payment is usually due on the 9th. I got a text today, the 6th, saying my payment was due tomorrow, the 7th. However, I don't have any service this afternoon even though it's the 6th of the month. I went ahead and made the payment and it's still o...

Resolved! Swap phone numbers between 2 PM accounts ?

I know probably the answer is no, but I thought I would ask anyways. My account has my wife's number, and her account has my number. Is it possible to swap numbers between 2 PM accounts? Other option is to port her number into my account, and then so...

Resolved! Upgrade to nation wide calling without rebuilding entire plan?

I have the wonderful 4gb/40 plan, with unlimited texting and province wide calling, but have been travelling a lot and wanted to see about upgrading to nation wide calling. Is there a way to do that without losing my plan? It seems like I have to reb...

Resolved! USSD Codes

Hi, I am new to PM. Can you please share USSD codes to check Data and Account balance?

text messaging issues

so i’ve been texting my boss no problem, then all of a sudden day and a half ago he stopped getting my messages even though they show they were sent. we have made sure neither one of us has blocked each other, everyone else can still text him and me,...

Occasionally receiving calls from overseas

I occasionally receive/make calles to an overseas number. It is not on a regulate bases. Not yet a customer just looking at options that will cover everything I need.

Plan change failure

I had an old cheap plan on my account from before but was trying to update it to a larger plan. When doing so I was prompted to put extra money on my account, an amount that reflected the plan I wanted. When I did this, my old plan activated and I ha...

Resolved! Re: US roaming ad on

Hi I am travelling to the U.S. tomorrow and wanted to add U.S. talk text and data. I am currently a PM customer, do I still need to buy a travel sim card or can I add it to my existing sim? Sorry was a bit confused is the travel sim card for non PM...

Resolved! US Roaming Question

I purchased the $20 US Roaming Talk/Text/Data plan for my mother who will be traveling to the US alone. The plan shows as active in My Account Question: When she lands, will the phone automatically connect to the US network or does she have to send ...

$100 credit deal not applied to my account when switched to PM

Ok, I haven't been looking at my bill too closely until now, and I realise my problem actualy occured in Feb or March. The problem is that the $100 credit I was supposed to get when I switched from PublicMobile to koodo $45 4G unlt min plan SFD on a ...

comment je peux avoir mon nouveau numéro PIN

j'ai changé de téléphone et j'ai besoin d'un numéro PIN pour pouvoir l'utiliser merci d'avance

Activating account and port number

I just activated my new sim and , I received I text telling me to clink "contact us" and complete the sim and online activation and online form... What do I do??

no bars/ no mobile network after activation

Using a Fairphone (FP1U). It's duo sim, and my new Freedom mobile SIM doesn´t work after its activation. I´m getting no bars on my Public Mobile sim card, even if I tried manually, restart the phone, tried different sim card slots. What can I do?

Can't reset password

The email link to change my password is not working. It says it's expired even though I opened the link within 10 minutes. I forgot my password and need to change it. How ??

Connection issues.

I'm having a few issues with my account. 1. Account suspended because CC expired and I did not send in the new CC info because I was out of the country. 2. while out of the country I tried to re-activate my account but was not able to, due to secu...

Resolved! Network Compatibility

Hi, I'm currently looking into buying a new phone, and am also looking at switching to Public Mobile from Freedom Mobile. The phone I'm looking at is compatible with the following frequency bands:3G - HSDPA 850 / 900 / 1900 / 2100[vs PM's HSPA 850 / ...

50 TEXTS Outgoing International Text

For the $10 plan, it states that "50 TEXTS Outgoing International Text" is included in the plan. How about Outgoing Local Text (to Canadian phone numbers)? I don't think it's clear. When I asked the chatbot, it keeps saying that all Public mobile inc...

Reactive w/in 90days but wanted cheaper plan

Hello,summary: I want to keep my number, get a refund and/or change my plan to a cheaper one. I have been out of Canada for an extended period of time. I orginally had a ~$53/month plan that was perfect for me. Now that I am not in Canada and wont b...

selling things

I don't know of the appropriateness of offering something for sale here.It's cell phone related if that helps.Can I? Edit:I looked around and some things have been offered. Maybe a little frowned upon.I have a Koodo Prepaid SIM. Never activated. Boug...

Community

Forum Posts