Started new plan still shows data already used

[Farjy]

Hi my new monthly plan has just started , from my previous month I used 2gb of data when I am on new month stil it shows used 2gb , is it ok ? Because my monthly plan includes 4.5 gb data. So shouldn’t it show 4.5 Instead of 2gb? Any way to refresh my settings? Thanks 

[JL9]

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@Farjy wrote:

How do I reboot my phone ? Could you please tell me ? My phone still showing me I already used more than 2gb which is not true 

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Not sure if this is the solution to your issue?

[luckee7]

Your phone shows 2gb but what does it say online? It could be you have to change your data settings on your phone. Always go what it shows on your account online. 

[LEGO]

@Farjy 

Rebooting the phone means to turn off your phone and turn it back on again.

Have you contacted Moderator_Team as was suggested above?

[Farjy · Accepted solution]

How do I reboot my phone ? Could you please tell me ? My phone still showing me I already used more than 2gb which is not true 

[Farjy]

Yes I am in 3g plan , 

[ShawnC13]

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@Farjy wrote:

Hi my new monthly plan has just started , from my previous month I used 2gb of data when I am on new month stil it shows used 2gb , is it ok ? Because my monthly plan includes 4.5 gb data. So shouldn’t it show 4.5 Instead of 2gb? Any way to refresh my settings? Thanks 

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Are you on one of the 3G plans?  I would contact the mods as @LEGO, instructed as there was a glitch before where the 3G data plans would not reset data usage upon plan renewal.  I haven't heard of this problem popping up recently but it is something to check into

[LEGO]

@Farjy Please, reboot your phone and see if this resolve it.

If that did not help, you will need to send a private message to a Moderator_Team, they will help to resolve your problem!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number and PIN.
Good luck! 

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