Can't access account

[whitetj]

I tried to sign into my account and it tells me "Sorry, your login attempt failed. Please try again."

If I try to reset my password it says "Sorry, we’re unable to verify your email address."

If I try to re-register it says "The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here."

When I try to send an email it tells me my email address is not the one associted with my account.

[GaDgEtMoN]

The problem has been resolved. Thank you goes to the wonderful moderator Mary. Thank you for your prompt resolve.

[GaDgEtMoN]

Information requested has been sent...

[Mary_M]

Hey @GaDgEtMoN,

Thank you for sharing your experience!

You may need moderator assistance - and I'm here to help! Can you please send me your phone number and account number via private message?

Let's keep the conversation going,

Mary

[GaDgEtMoN]

Has anyone fouund the solution to this problem? I am experiencing the exact same issue.

Thanks!

[NDesai]

Self-serve is working just fine for me. 

Did you recently activated your sim? New Number or ported in?

Did you try in another browser?