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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

My Nexus 5 Lives!

I got my flakey Nexus 5 repaired. Power button soldiering fix. Boot Loop was the result, and frankly, was a pain to use. I've never er been so frustrated using any other device, until I couldn't live without my Nexis 5. I suffered almost a month on...

Resolved! HELP, Lost legacy plan due to credit card not going through

I woke up today to find my phone not working. I checked my account and found that the auto payment did not go through because I forgot I got a new credit card. When I updated my credit card info I found that my legacy plan (90 day, 6GB data 4G, inter...

Can't login into account

Please help. Have requested to change password information but links do not work.

HELP sorry the number your calling has not been assigned HELP

Hello everyone and thanks in advance iv recently went and bought myself and wife public mobile and everything works great i thought untill i found out when anyone trys to call us from there cell phone they get a message that says SORRY THE NUMBER U ...

Not able to use data/MMS on my phone

I recently got a used Lg G5 and since activating it with my SIM I havent been able to use data without wifi. My account is up to date and I even purchased a $10 data add-on. I am currently on the $45 a month plan. Any help would be appreciated! Thank...

Resolved! Phone is not working - port stuck - Koodo port to PM

I attempted to port my old numer from Koodo to PM on 03/22/18 I received a text verifying my new PIN, but never received a text saying that it was successful I followed step by step on how to port from Koodo. On my self serve account, it has been upd...

Resolved! lost SIM/ordering new SIM

I lost my SIM card while travelling overseas and I'm wondering if I order a new one and register it to my account whether I can keep my current plan and phone number?

Failed to update autopay credit card

My credit card is expiring soon and I have a new credit card. When I try to replace my old card in my autopay settings it says it failed because it was rejected. I called my credit card company and they said the transaction was approved on their end ...

$20 U.S. Talk, Text, and Data bundle no longer available?

Just wondering if the $20 U.S. Talk, Text, and Data roaming package is still available? I can't find it in the plan add on section - all other options are available.

Plan issues

I am so upset I have been emailing the moderator team since 4 this afternoon about my plan and how *611 is not working. I wasted my money on buying the voucher..... can someone please help me with this problem

Used 3gb in first month of 3gb/90 days - want to change plans

I just switched to public mobile so not sure how this works. I am almost through 3gb of data in the first 30 days of a 90 day plan. By the description of the plan, I thought that it meant that the 3gb is renewed every month but it doesnt seem that wa...

Resolved! Need my PIN to do a number port to Koodo

Hey PM moderators, Would you guys be able to send me over my PIN? I hate to leave you guys, but to be honest I was spammed with Koodo invites by your texts and I have decided to switch to their plan. No hard feelings I hope! Just need my PIN for the ...

Resolved! Leaving Public for Koodoo, cant find PIN

How do I know my account PIN number? Can't seem to port over to Koodo without it. Please help! lol

Voucher Location Alternative

Some of the locations that you can buy payment voucher are outdated on the public mobile website, for example, A&C game store doesn't offer them anymore (452 Spadina Ave, Toronto), however, I do find where to buy payment voucher near that area, the 7...

Phone is not working

i just tried to pay my phone bill with the payment voucher and *611 is not working please help me i need to use my phone as soon as possible

Unable to recieve any texts and possibly calls

I am not recieving any texts to my phone, as of Wednesday. This happened randomly and I've had no problems recieving texts up until then. I'm not recieving any calls either.@CS_Agent

Re: Payment problem

Hello,19th march I call to client service (611) to change my plan from 25$ (appels dans la province) to 20$ ( appelles ilimites). The agent changed my plan to be effective today 23th march , but I just saw my credit card account and you charged me 28...

Resolved! Account Status: Lost-Stolen / Fermé - Can't call or receive calls

My account seems to have been deactivated this morning for no reason and it says it was lost-stolen. I tried adding funds to the account but can't even do this. Help!

Resolved! No network connection

Hi,Suddenly I lost my network connection last night. I tried reconnecting to the network but it says “unable to connect”. I need an assistance.

Need a mod to change my expired plan

Hi I have topped up my account to change plan to the $35 1gb plan, but apparently I need a mod to do this. Can a mod please get in touch with me, so I can provide account details and get this changed. Cheers

can't make calls

I need to contact @CS_Agent to port a number. PLEASE HELP!!!!

Account number

Thinking of switching to koodo. I want to port my number over and need the account number. The one I have has a bunch of zeros and doesn't look like a standard, 8 digit number. Help?

Can't call local area code 236

Hi everyone, My son has a 236 area code phone #, here in Vancouver. Despite having province wide calling on my plan, i'm unable to call my son. Every time i try, i receive the following error message: "The phone number you are trying to call requires...

Plan says $25/day and I got charged $27/day

I am getting roped off the first day I am with this cell phone plan.

Is there a way to get the new 1GB/30 plan if I am already a public customer?

I am on the 30 dollar 500mb plan right now, and I was just wondering if I could buy another sim card, activate it and get the promotional plan, and then transfer my phone number to the new sim card?

If I cancel my account, could I have my partial charge credit back?

Hi, I have a question about canceling my wireless plan. I already paid my 90days plan, but if I want to cancel my plan right now, and I still have 30days left, so could I get the partial charge credit back??

Need a little guidance

So I've used 95% of my 12gb of data and my next payment is April 7. So I'm pretty sure I will run out before the next payment. So what's the best action to prevent an outage? If I make an early payment will it reset and change the renewal date?

phone not working

data works but not phone

Resolved! Plan Change/Reactivate trouble

My payment was due today for another month of service.I submitted payment and tried to changemy plan.It is unclear to me whether a new month of service was activated.I am trying to confirm whether this worked or not while I have access to internet in...

Cannot change Birthdate

When I signed up the birthdate was wrong does this matter? Other then marketing stuff, there is no way to edit it on your profile and fix it.

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