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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Community Rewards Broken

Community badges have been given out over 2 weeks ago, and my community reward still hasn't appeared in my account yet. I tried messaging a moderator and they said it would be fixed in 2-3 days. It's been over a week and still no update.

Change plan just after auto-renewal

I wanted to change my plan but it just automatically renewed for 90 days before I did it. Can I still do it and pay for the new one and get reimbursed for the auto-renewal (or the difference)?Thank you

Resolved! Where to complain about network issues?

Hello. Recently I have been getting some really wierd issues with my Essential phone at work here that previously had no issues about a couple of months ago. I think it may have something to do with the cell tower in the area. The issue is that the n...

Data issue

I've had service for 2 plus months and my data has never worked unable to receive or send texts unless I have wifi access. Please help

I bought data today ($30 for 1G data), but I can not find it in my add-on

I bought data today ($30 for 1G data), but I can not find it in my add-on, it only shows that my Avaiable Fund $30. And I can not go to the internet.

Resolved! Network selected (Public Mobile) not working. Unable to connect. Try later.

Recently i bought a Samsung Galaxy Note 8. SM-N950W, before insert/start using my sim card i set it up (this includes setting the date/time and Time Zone) and fully updated it. Some informaiton in the about phone section:Phone Number: 1-647-***-**30 ...

Resolved! Glitched account registation after sim pin enetered

Good morning mods and users , yesterday bought a PM sim and the $48 card and was going threw the account registration process when I went back a page to correct a spelling error *after* had already filled out the sim pin and had picked a phone number...

Resolved! x

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Resolved! texting and local calling issues

Switched plan May 7 to 500 mb, unlimited calling Canada & unlimited texting IntlHave received / sent texts successfully until around May 14th - however they do not appear on incoming text or outgoing on my usage history since my plan switch on May 7...

I didn't get the $20 reward for the Walmart activation

I have activated my sim from Walmart but I didn't get the reward yet.Followings are my information: Name: Ganghee L.Mobile: 289-xxx-xxxxOther contact number (wife): 289-xxx-xxxx

Resolved! OnePlus 6

I am currently with Telus and want to switch to Public Mobile. I am also shopping for a new phone. Can anyone tell me if a OnePlus 6 (the newest model that was release this week) will work on Public Mobile? I don't want to get a phone that will not w...

reactivation of my plan

i have top up the 48 cad plan but i can't make phone calls or access internet and i lost my 55 cad as payment fee.please resolve my problem and reactivate my plan.

Double charged on CC

Hey can someone please help me, was charged twice on my credit card ( maybe accidentally did the double tap) and payment worked but did not leave a credit for second...what do I do?

Koodo Offers

Hi everyone, Lately I've been seeing some Koodo offers related threads. Just curious and would like to know more about this. Is Public Mobile customers slowly being migrated to Koodo or does anyone know the purpose behind these migrations? I am just...

Resolved! Puk Code

Any mods online right now to help me with a puk code?

urgent please help me

i can not receive any phone calls and text messages please this is big issue help me

Will a BELL Mobility Phone Work on Public Mobile (and keep Phone Number?)

Hi. I'm a PM user, but I'm asking for my father.I might get him signed up and off of Bell He has a paid for Bell Phone (he was in contract, but is paid off). Will this work "as is" with Public Mobility, or must it still be unlocked? (my koodo phone w...

Data not working

I'm Signed up and got talk text and data... Calling and texting works fine but my data will not work??????

Resolved! Charge

Hello,There is always a charge when calling or receiving a call as 647 580 4001 shows.Thanks,Linda

Resolved! Older Plans -- is the data LTE or 3G?!

Hey Community... it's been awhile since I checked in, but I have some questions about possibly upgrading from my existing plan. I originally switched to PM in August 2016 and set up a $111 90-day plan with 3GB, provincial calling, international texti...

Accidentally ordered wrong service

Hello, I accidentally ordered the wrong service today. Accidentally ordered "US Roaming - Unlimited Text (10-day)" ($8) when what I really needed was unlimited text for Canada. I followed up by ordering the correct service for Canada ($25/mo). How c...

Resolved! U.S. Talk, Text and Data Bundle

Hi Everyone, Just looking to make sure I'm prepared before it's too late. I'm going to the U.S. (New Orleans) for 5 days next week and I want to be able to receive calls and texts from Canada, along with having some data. So if I choose the 10 day ...

18+1.5GB Plan?

I just want to make sure that I am reading right before I upgrade. Is there a plan that is 18GB + 1.5 BONUS @ 3G speed? Also, how does this affect my current 90 day plan if I change halfway through?

Resolved! Question for Koodo Offer Switchers

Question for any PM users that took Koodo's offer:I attempted to use the promo code on Koodo's checkout. It would not let me complete because I had chosen a phone with a small tab that had a reduced price. My options were to choose either the PM prom...

will my us 200 minute add on, auto top up, if or when its exhausted?

Quick question as I have a contract Which could put me over. will my us 200 minute add on, auto top up, if or when its exhausted?If not how do I get this covered? Thanks guys Steve

Resolved! No Service

Just signed up and My phone shows No Service. It said my phone is compatible when I signed up and I followed all the instructions for APN, but still no service. I have Apple iPhone 6S (A1688) which is unlocked. Please help.

Resolved! The extra 1.5GB of 3G data on 90 day plan

Hi, im currently on the 90 day plan = 6GB data / province wide calling / unlimited texting, for $120 for 90 days. I see that the same plan has an additional 1.5gb. wondering how i can get that and if all my rewards would still work? can someone who w...

Roaming Experiences

Hi everyone, I am starting this thread in order to gather your experiences and workaround regarding PM roaming. Now when I say roaming, I am talking about non-US based roaming. I will be going to Europe recently and looking for a cheap and reliable ...

Suggestion: Spell Checker ON by Default when Writing/Replying to Thread

Hi everyone, I noticed that when writing a reply or posting a new question on our forum the system does not spell check automatically. We have to click on the spell checking icon on the toolbar. If it's not too much trouble I would like to suggest a...

Resolved! Need assistance to transfer my phone number from Virgin to Public Mobile

Hi guys, I Just activated my SIM card but with a brand new phone number. Everything works fine so far. Now I'd like to transfer my existing phone number from Virgin Mobile prepaid to replace the one I received during my PM activation. Can someone te...

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