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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 74715 Views
  • 182 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 75954 Views
  • 181 replies
  • 32 Bravos

Resolved! Overpayment

I paid twice by mistake because I thought he first one didn’t go through and would like a refund

Resolved! getting phone number before getting the physical sim card

Hi! so I am  currently not in Canada right now but I will travel soon and I dont have a canada phone number and it need it for ArriveCAN. I saw that public mobile has the option to buy sim card online and if I purchase it before going to canada will ...

linhha55 by • Great Neighbour / Super Voisin
  • 5014 Views
  • 12 replies
  • 1 Bravos

Resolved! Change Email on Account

I want to change the email address and log in info associated with my account. How do I do this? Thank you

VicServs by • Great Neighbour / Super Voisin
  • 1846 Views
  • 4 replies
  • 0 Bravos

Resolved! How do I update my AutoPay info

Hi,My credit card has exipred and I need to update my AutoPay info to set the new CC Expiry Date.  I started by removing my AutoPay.  But when I tried to add it back, the system used the old info and sis not let me update the new expiry date.  What d...

cgr by • Great Neighbour / Super Voisin
  • 1027 Views
  • 1 replies
  • 0 Bravos

Paying via Paypal Xoom Service?

Hi! Is it possible to add amounts to my funds for payment via Paypal Xoom service? I don't have a credit card for paying for my plan and can only pay via Paypal/ Recharge.com. Also, how do the payment vouchers available at the grocery stores work?

starburst by • Great Neighbour / Super Voisin
  • 3681 Views
  • 18 replies
  • 0 Bravos

Resolved! Lost sim card

HiI lost my SIM card. Is there any way i can order a SIM card with the same number? I don’t want to change my number.

Saramoradi by • Great Neighbour / Super Voisin
  • 1526 Views
  • 2 replies
  • 0 Bravos

Not receiving calls from government agencies.

I input my old SIM card into a new phone back in January. Since then I have not been able to receive calls from my kids school or any government health agencies/hospitals. When they call they get a message that my phone number is out of service. Any ...

kzavaduk by • Great Neighbour / Super Voisin
  • 3179 Views
  • 7 replies
  • 0 Bravos

Trying to reactive a account

Hi so my auto payment card just got expired today and to night I tried to renew my account phone number xxxxxxxxxxxxxxxxxxxxSo I put more then enough money in to my account now and trying to reactivate the account but still telling me the account is ...

athavan by • Great Neighbour / Super Voisin
  • 1491 Views
  • 6 replies
  • 1 Bravos

Can’t receive phone calls

Can’t receive phone calls Me and my wife just recently changed to a public mobile our phones are not working we get phone calls sporadically when people have been trying to reach us for days and I need my phone for my job and the long week and is fin...

zinoland by • Great Neighbour / Super Voisin
  • 2263 Views
  • 7 replies
  • 0 Bravos

Resolved! Porting number to koodo

Hey so I’ve been trying to port to koodo and they told me I needed to contact public mobile. and wen I did I was told to talk to koodo. So i did and now they have told me to contact public mobile again I am jus gettin sent back and forth and it’s sup...

Tstorms03 by • Good Citizen / Bon Citoyen
  • 1934 Views
  • 3 replies
  • 0 Bravos

Resolved! Bill payment issues

Hello, I was a customer of Public Mobile for less than 3 weeks starting March 6th of this year. However, I was experiencing a lot of issues so I switched back to my former provider.  I noticed my credit card is still being charged by Public Mobile. T...

SachikoK by • Great Neighbour / Super Voisin
  • 1467 Views
  • 4 replies
  • 0 Bravos

Resolved! Regarding Recharge of Plan

I have 40$ balance in my public mobile account which is required to recharge my plan for next month. How can I know if its recharged or not? Will it automatically take the amount from my public mobile account?

AmishaDuggal by • Great Neighbour / Super Voisin
  • 1648 Views
  • 4 replies
  • 0 Bravos

I just don't understand why my phone is using mobile data.

It happened again today.  I used a bunch load of mobile data without even knowing it.  And since I only have 250mb per month, I like to keep as much of it available for emergency use only.  So I always have my mobile data option turned off.  In Devel...

mobileguy by • Model Citizen / Citoyen Modèle
  • 5127 Views
  • 29 replies
  • 0 Bravos

Resolved! Re: Account suspended

My account was suspended. Changed my plan and made payment requested on line. Ended up having $10 credit with zero amount due. Registered also Auto payment with my credit card.  My account is still suspended!!?  Still can't reactivate.

Zeinali by • Good Citizen / Bon Citoyen
  • 4587 Views
  • 26 replies
  • 0 Bravos

Resolved! My Account is locked.

I had my account locked when I tried to log in. I had my passwords saved yet I couldn't login, My security questions were different too and now I am locked out unable to access it, I have my credit card in it. Please Help me get my account back.

nishantraina by • Great Neighbour / Super Voisin
  • 1614 Views
  • 5 replies
  • 0 Bravos

Resolved! Receiving messages from community members soliciting

Hello.  I have just received in my email inbox a message as follows:Subject: Make more than $5,000 in the first week! Just leave your contact information and our manager will contact you shortly! Do not miss your chance!From: CharlotteWheeleDate: 05-...

JaniceJS by • Good Citizen / Bon Citoyen
  • 2074 Views
  • 9 replies
  • 1 Bravos

Resolved! Generate a statement

I need a statement generated to show proof that I own my number to sign up for another service. Is this possible? I know there's no option within the online portal, but I'm wondering if admins can do it. Thanks,

stewjacks by • Great Neighbour / Super Voisin
  • 2426 Views
  • 8 replies
  • 0 Bravos

Resolved! Is Public Mobile still a budget carrier?

So I have a question for everyone to ponder.... I have 6 plans with public and I am reviewing the cost of them. On my personal phone I have the $40 5GB plan and I am considering upgrading to the $50 10GB plan when suddenly something occurred to me. A...

KamWest by • Model Citizen / Citoyen Modèle
  • 5439 Views
  • 19 replies
  • 4 Bravos
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