@manu5 wrote:
I have made the payment, but still my services are not activated
Hello @manu5
Do you see a reactivate or resume button in your Self Serve account: https://selfserve.publicmobile.ca/ ? If so, select it.
If you have no services, and it is past your renewal, maybe your autopay failed?
- Add Funds to your Plan Amount through SELF SERVE (or by calling 611 if you have a card registered)
- Go to “Plan and Add-Ons” TAB
- Select "Lost/Stolen Phone" TAB
- Select "Suspend Service" BUTTON
- Then, Select Resume/Reactivate Service
- Reboot your phone.
If this was an Autopay failure, I would let the Moderators know. And also ensure all rewards were provided to you.
To contact the Public Mobile Moderator_Team, there are two methods to reach them:
1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,
or use this link to: Get Help With SIMon the Public Mobile chatbot
OR
2 – Slower - Use this link to:
Private Message to Public Mobile Moderators (PM Customer Service Representatives)
