Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
In the last week I’ve had two friends try and call me and have gotten a not in service error. My acct is in good standing and I haven’t had an interruption in service. I need to fix this quickly. Any suggestions?
I bought a pre-owned LG G7 One phone to use on the Public Mobile network. I figured it should be compatible with the network, as Public Mobile sells them too. However, I keep getting an error message, "Selected network (302220) unavailable".- The SIM...
Hi. I ran out of data on my 40$ a month plan so I wanted to add a quick GB of data and chose to do so by add-on. I'm here in Canada and not sure why but I added a us roaming,,,etc. How do I cancel this ?
There used to be a option when you activate your plan to select new number and you get to pick last 4 digits. I know that public mobile has one number available but i cant find it now because you cant select last 4 digits.
My data finish so quickly. I just put on my data for a minute today. And I just paid, I got a message saying that I have used up 75 percent and I have to be having this issue for about 3months. If it continues I will just change serve provided
I am having similar issue trying to port a landline to a mobile phone that had been previously cancelled. Current provider say they have not received a port request from Public. It is now going on to 4 days.
Hi, I have this Alcatel OT 871A phone I have used for a few years with PM. This is NOT a Smart Phone. See here:https://www.gsmarena.com/alcatel_ot_870-4729.php I can send SMS text no problem. The phone can also be set up to send MMS but when I try it...
Hi, My plan expire day is 26th tomorrow, So I tried to pay on 25th at evening time. but they said "your account is suspended." already?! I should have time for pay one day. I try to reactive in this website, I could see my account status is expired. ...
Hi all, I have order a Sim Card online for 10$. It said it was supposed to arrive between 3 to 5 business days and still after 10 almost is not arrived! Who could I contact? Is there a phone number/ email to reach out? Does anyone know something more...
Hello I was wondering , what I should do when I go and travel . I am leaving for a while and won’t be paying the few months it will Return to my plan in September . Should I put it on a pause
Its time for PM to provide its customers with a printable invoice within self-serve. Currently an invoice is only provided following a direct request to a moderator. This is a waste of time for both the customer and the moderator. The chance of the ...
