Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
My boyfriend just switched from Fido to Public Mobile last night to his Samsung Galaxy Neo 5. They never sent and sms to his old account before activating. He can receive and send texts but the phone calling is not working. His phone is vital to h...
Hello, I have used public mobile for several years and changed my phone number last night using the self serve function on the website. First, I selected a phone number that was still linked to another person (when my boyfriend called that number, so...
I have tried to activate a new PM SIM three times, but the activation has failed each time. Details:The credit card has been charged each timeI tried two different browsers (Chrome and edge)I was trying to transfer a number from Telus using the IMEI,...
I know to read Announcements to get information on current promotions - and to register an e-mail address to get notified of any promotions, but I haven't been paying a lot of attention recently so PLEASE HELP. Can anyone tell me of the current promo...
I activated a new Sim and purchased the $25 plan that includes Canada wide talk and text. I recieved the confirmation email that the plan was activated and restarted my phone. Every time I call to a different province (I'm in BC) I get a recording di...
I purchased an add-on of 1 GB for $15 online in Toronto,Ontario. In my self serve menu the add-on is active but I’m not being able to use the internet at all. need help with it since I’m stuck on the road
I set up my new account one day ago on my Galaxy S8. Outgoing calls work fine, but incoming calls go straight to voice-mail. Has anyone else had this issue or found a solution?
Hi I.m wondering why a payment came out on my credit card on June 2 and june 7 for 23.00 and another on june 17th for 14.00 and its telling me I used up 95 percent of my data already. That's impossible.my data seems to be getting low awful quick with...
For 3 months I've not been able to call my pharmacist. Local call. Same area code as me. I have $50 plan. Lots of minutes. Tried last month and this month. I've tried with and without +1. Text messages work.Incoming from that number works. Outgoing g...
Hello, I've mentioned to my friend about the Public Mobile a while ago and he switched first his daughter and then him the rest of family, wife son, mother father.He mentioned my name and phone number (as he mentioned to me), however, I don’t see u...
Hello, this is perhaps not so much of a question but a suggestion. I had auto-pay set up and for whatever reason, my credit card decided to not be cooperative-- this is not my issue however. My issue is that there was a gap in my access to phone serv...
