Cannot see my phone number to know which account I am dealing with in self serve

[andman2020]

I had to sign up using two different accounts for my son and I as the system wouldn't let me have multiple phones on one account. We have been on autopay but have run into issues at times. When I have to make an additional payment to get caught up I can sign into my son's on self serve but must do my own through *611 because I don't remember the sign in credentials for the other profile.

Since the self serve only shows an account number and not the phone number to which the self serve account is related, I never know if I am paying my phone or my son's! Hence, there are times when I cant be sure my sons phone is working since he is one kid with two households and isn't always around to ask if his phone is working.

Ive tried so many times to figure out how to sign into the other profile and failed.

why cant I just have two phones on the same account???

[Anonymous]

 @computergeek541 : Please note the smiley. Of course you couldn't know. But at least while on a desktop I can see the red box before clicking Post.

[computergeek541]

@Anonymous 

Sorry. I didn't know that you were typing the same thing that I added. 

[Anonymous]

 @andman2020 : Just change the name on the profile. When you log in you'll see the relevant name.

 @computergeek541 : red box _and_ your edit 🙂

[computergeek541]

---

@andman2020 wrote:

I had to sign up using two different accounts for my son and I as the system wouldn't let me have multiple phones on one account. We have been on autopay but have run into issues at times. When I have to make an additional payment to get caught up I can sign into my son's on self serve but must do my own through *611 because I don't remember the sign in credentials for the other profile.

Since the self serve only shows an account number and not the phone number to which the self serve account is related, I never know if I am paying my phone or my son's! Hence, there are times when I cant be sure my sons phone is working since he is one kid with two households and isn't always around to ask if his phone is working.

Ive tried so many times to figure out how to sign into the other profile and failed.

why cant I just have two phones on the same account???

---

When it comes to dealing multiple accounts, I suggest clearing yout browser's cache and cookies, closing thr browser and then restarting it.  I know that this isn't specifically what you asked about, but the self serve website sometimes incorrectly mixes and matches some details if you log into an account immediately after logging out of another.

As for more quickly knowing which account is which, the name on one the accounts could be slightly modified.

[hTideGnow]

Yes, @JK8  has a way to see the phone number quicker!!!

[JK8]

@andman2020 

Look at the Plan and Add-Ons tab in self service and you will see the phone number.

Each number has its own separate account/email.

Check your other email accounts for the welcome message from Public Mobile.

If you need help...

Contact a moderator (Public Mobile representative) for assistance:

(second option below is easiest to submit a ticket)

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.

• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[hTideGnow · Accepted solution]

@andman2020 

1.  To know which account was the My account you have access to, there is a trick:

Go to Plan and Add-Ons Tab, Usage History, Look at any Incoming Call entry, the Destination # is the one with that account,

Similarly, if you look at the Outgoing calls, the Originating # showing would be the one with the account

2. For the other account you can't figure out how to login, open a ticket with Chatbot.  to get to open ticket quicker, do this:

type: Forgot log in information
Click "Contact Us"
Click "Click her to submit a ticket"

you will then direct to another page to open ticket.
There, you will be prompted to enter COMMUNITY Login (NOT My Account/Self-Serve) to validate your identity,

[Anonymous]

i suggest you Have To Submit a Ticket To Customer Service by Moderator Team,

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

Here’s how to contact customer service by Moderator Team,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
• or you can send a private message to Moderator Team  by Click HERE. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,
• explanation to them nice Team and nice service.

      Good Luck