Community

My daughter was abroad for 60days, when came back her number is not working.Any suggestiosn?

Cancel request

If I cancel with money still in my account will I lose it or will they send me a cheque. Because they won’t let me downgrade my plan I have to start a new SIM card under another family member name 

Stolen Vouchers

Aug 13/2026 I purchased $60 worth of vouchers.  Called *611, entered 2 12 digit pin codes, heard my balance updated twice to well beyond my required payment by double, then 2 days later my service was suspended.  Dug the vouchers out of the garage, t...

Problems having my ID authenticated

I've been struggling to activate new Public mobile plan. I seem to be stuck in the loop of not being able to authenticate my ID. Every time I click on the option to get a passcode sent to my phone, nothing ever arrives. It's unclear but it seems like...

Voicemails lost gone suddenly in phone app of iphone 17

Voicemails are suddenly found missing from iphone 17 phone app. how to recover these very important and urgent voicemails ?? How to reach technical support of Public Mobile?

Data showing but not working

I have lots of data on my plan only used 5gb of 60 gb but the data stop working even with full 5g data. Please fix

Change payment method

How do I update my credit card?

eSIM won’t download or scan QR code.

Scan of QR code doesn’t work and app says can’t install eSIM so contact support but when I enter a service ticket the submit button is greyed out. My number was transferred from Fido through the text fine. So now without any phone service.Someone ple...

UMIDIGI F3S - Public Mobile Data Not Working (Calls/Text OK)

Hi everyone,I'm helping someone and we are having trouble getting mobile data to work on my UMIDIGI F3S with Public Mobile.What I've checked so far: Cellular data is turned on Calls work normally Text messages work normally Tried the default TELUS/Pu...

Unable to send MMS - closed

Closed

No access to phone number, can't log in to app

I deactivated my public mobile service one year ago, and gave up the phone number, as I have been using an international phone number.  My Public Mobile app will only allow me to log in after a security number is sent to the phone number, which I no ...

eSIM transfer to new phone

I just got a new iPhone and wanted to transfer my eSIM on it. I think I quit the public mobile app whilst it was still transferring even though it did say “transfer complete”. Now the eSIM just says “activating” next to “turn on this line”. It’s been...

problem cancelling

Hello, my daughter got a new number, we activing via a new e-sim, but we keep getting billed for her old number as well.  Can't login in and access the account via the old number or figure out how to cancel it out. Ideas?

HELP

I accidentally closed the activation page while activating my public mobile account when I confirmed the deactivation from my old provider and now I have no idea how to fix this and am without texting/calling. What do I do??

New customer with incomplete porting

Hello, I am struggling to port over my phone number. I confirmed with my provider the transfer, and am able to make outgoing calls. My correct number displays. The network shows as public and the phone number is correct, however I am unable to reciev...

New Customer and I think I'm losing my mind - OTP MAZE!

IPHONE died replaced it with a samung.  Using my old SIM card from Telus in my new phone,  I can't activate my phone because it only sends verification codes to my phone number - so. phone, what's app and all messages have been inaccessible for a wee...

Need a new esim

Need to get a new esim

Not getting/receiving messages, not receiving calls

Help please. I just ported over from Fido yesterday. As of today, data is working and I can call out, but texting and receiving calls if non-functional. I think I submitted a ticket, but apparently no one is on deck until Monday. I'm currently locked...

Phone data

My phone has no date in USA 

Compatibility with Nothing Phone 3a Pro

Is this still true that it wouldn't work? I'm just wondering since it's been eight months and Public Mobile is transitioning away from 3g, at least it is in my area, so some of this info is out of date. 

eSIM not installed

Hi there, can anyone help with an incomplete activation where it is stuck at the eSIM installation step? I tried transferring my old number but it keeps getting stuck at eSIM installation and now it is not giving me any retry option other than contac...

Number transfer Issue

Activated my account today and requested to transfer my number from Fido to public mobile. I got Fido message and responded YES. But public mobile sent me the below message and I entered the correct account number for my Fido        Hey, it's Public ...

Number transfer

I have a new member that signed up. Could not get the number to transfer. Set new number up on account. Tried to transfer old number from telus but says phone number invade. Any ideas how to get his number transferred to public 

Payment

Hi there I am charged twice a month for my plan. But there is no any double payment on my Public mobile account paymenthistory, only one a month. But from my bank account money are charging automatically every two weeks. Can you explain me how to sol...

Wrong eSim transferred HELP

Hi thereI am a Public Mobile customer current and wanted to sign up my daughter's cell phone for Public Mobile.. I was doing the setup / phone number transfer all from my device and long story short it has changed my own phone / eSim to the one I was...