The Community is an active and collaborative place to learn more about events and ask questions to fellow fans! Check out our most popular conversations happening right now!
I can't send/receive texts. I inserted a new/activated sim card and ported my phone number yesterday. Everything is fine except sending/receiving texts. My phone is Samsung S23FE
Hi,I have a catch 22 problem. I cannot log into my public mobile account any more. I forgot my password, and to change it I need to have an email sent to me. The problem is that the email address I have on file is no longer in service. Mail.com deact...
I am a new customer. I brought my phone number from fonus mobile. I can use my phone number for calling and network but cannot use texting. I cannot register my PM number to apple id and imessage. What can I do for it?
So Public Mobile fraudulently removed my Legacy rewards and switched me to Points which I'm going to be reporting. On top of this, I had 13 long, and hard earned referrals that have now dissapeared all together after they made this unauthorized chang...
How do I know when an agent is trying to get in touch with me? I received no notification that an agent was ready to chat with me and as a result my ticket was closed. Submitted another ticket and would like to know how to connect so I don't miss thi...
I came back to Canada, inserted my SIM card and my phone doesn't connect to the network (SOS icon displayed).I can't access my Public Mobile account online either, because a code is automatically sent to my phone, and since I can't connect to the net...
Hello! I'm a current PM customer having really crappy plan. How can I switch to new plan (one of the currently advertised) without having to change my number? Many thanks!!!!
I transferred my number from Fizz more than five hours ago. I can make and receive calls using the transferred number, but texting/SMSing still doesn't work.In iPhone settings, the number is still old. It hasn't changed to the transfered number.
Hello,It's been more than a week and I'm still arguing with support to get my bonus data back. I downgraded my plan last saturday (8 days) ago and I lost my 240 gb bonus data for being "loyal" for more than 3 years. I got no warning that I would said...
Hello,I requested to port number last night, but then Bell decided to send a transfer text message this morning. I was in 10k run this morning, and i missed the window to reply YES to that message. I called them back, but they said I need to contact ...
My payments are auto withdrawn from my bank account. Payment was taken yesterday, and today i had no service. To get service i had to log in and pay AGAIN. Now ive paid twice in 2 days and its still not working
I'd like a refund for 90 day sub JUST issued/today. Instead would like new "sale" subs - as it is far better value.Also note there was no courtesy reminder email or notification of payment. I just happened to check my credit card this morning for an ...
Hello PM Community:I have been trying for a while to get my voicemail greeting set up. I go through the process and 'activate' a greeting and the system says the greeting is active, but it's not. I've tried this a bunch of different ways in includi...
New to the account, so I didn't know esim is activated on the phone the app is initially installed for.I need to activate on another phone, can I get a new esim reissued without buying another one, as I just subscribed today.TIA.
This is only suggestion if your credit card is due for replacement/update (expiry date is getting close).When you get new credit card, before activation it (as activation will cancel current one) add funds to your account for 2-3 months in advance.TH...
Hello ( me again),speaking of usage in my earlier post, I also noticed that it states I used just under 300 minutes.true, I have unlimited calling, however, there is NOWAY I used this many minures. I mostly text ( and I can track minutes of calls on...
I'm an existing PM subscriber. Until recently, I have had one phone, one sim card and one public mobile account. I've picked up another phone and sim, and would like to add a second number to my account. Is this possible? I feel like it should be...
Hello fellow community members,I have been receiving messages from Public Mobile (PM) stating that I have used 75% of my data . However, when I log into my account and check the usage, I find I only used 55%. Any thoughts on why?another issue, is t...
I am a new subscriber and my phone number was ported. It was working fine the first few days and suddenly stopped sending and receiving texts. I have tried every suggestion and now I am unable to send in a ticket with the chat bot. Any help appreciat...
I have submitted four tickets since yesterday, with one of them being nearly 24 hours old. Unfortunately, none of these seems to have caught the attention of the customer service agents. I urgently need to escalate this issue and would appreciate gui...