CREDIT CARD INFO

[doug16]

PLEASE PLEASE PLEASE HELP

NEED TO UPDATE CREDIT CARD INFO . IVE BEEN TRYING FOR DAYS PLEASE PLEASE HELP

[Chalupa_Batman]

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@doug16 wrote:

but I lost the email address need a CS agent HOW??? PLEASE HELP

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To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information. 

[hTideGnow]

hi @doug16 you just need to message support using this link the

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[BKNS27]

@doug16 

You can contact a CS_Agent by clicking on the Chat bubble and type in Submit a Ticket and explain your issue also help you update your email and CC information.

[doug16]

but I lost the email address need a CS agent HOW??? PLEASE HELP

[Chalupa_Batman]

Wait till tomorrow. Then go into your phone settings and go to the Apps section. Then find the Public Mobile app. Clear the cache and data. Then reboot phone. Then you will need to enter the email address and password to log in again. Then try adding the credit card. It worked for me a few days ago. 

[doug16]

lost the email, got password thats all

[hTideGnow]

hi @doug16 try using the PM app. Make sure you allow Location Permission and it will work 

if not and if you need to pay to resume service, get a voucher from Shoppers drug Mart first and load it using*611

[Dunkman]

@doug16 

Unfortunately, a few customers are still having issues with updating credit card information.

Here is some more information:

• Log out of your account and relog in before updating your card
• If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes. 
• Make sure that your credit card postal code matches your phone number's area code
• As always, please be sure that you are inputting the correct card details

The website is also finicky.  You can try a different web browser, clear cache or incognito mode.  

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...