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TEXT/SMS doesn't work

edslav
Great Neighbour / Super Voisin

I transferred my number from Fizz more than five hours ago. I can make and receive calls using the transferred number, but texting/SMSing still doesn't work.

In iPhone settings, the number is still old. It hasn't changed to the transfered number. 

4 REPLIES 4

edslav
Great Neighbour / Super Voisin

They fixed it, after I opened the ticket.
Thanks 

Neil11
Model Citizen / Citoyen Modèle

My cousin joined yesterday, had the same issue but after submitting a ticket the issue was resolved within 2 hours. Give it some time

edslav
Great Neighbour / Super Voisin

It looks like I made a big mistake joining Public Mobile.

Chalupa_Batman
Mayor / Maire

Public Mobile has been having issues with texting over the last month. They have provided a link to try to help resolve it. Here it is.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Under-Investigation-Ongoing-Issue-Text-Me...

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

 

Chalupa_Batman_0-1715540271671.png

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information. 

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