Problem in sending and receiving texts

[Dev_J]

I can't send/receive texts.  I inserted a new/activated sim card and ported my phone number yesterday.  Everything is fine except sending/receiving texts.  My phone is Samsung S23FE

edted by computergeek541:  changed label, unrelated to Community category

[KZ1964]

I just joined last week and this is a known problem.  I submitted a ticket and someone replied to me within an hour.  I activated a second account for my husband and also dealt with within 2 hours.  Follow this link to submit a ticket to customer service.  

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

[hTideGnow]

hi @Dev_J 

not your phone problem

Yes, if only SMS an issue, it is a PM system problem with new activation.     PM is aware of the problem and can only fix the issue one account at a time.   

Please submit a ticket with CS Agent by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437