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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How do I use Conference Calling?

Conference calling is different for each phone; please check your phone's user guide.

Resolved! How to Call Forward?

Setting up Call Forwarding allows you to set up your phone to immediately forward any calls you receive to a different phone number. You can still make outgoing calls on your phone, but incoming calls will go to the number you set up for Call Forward...

What are the key features and menu options of Voicemail?

Voicemail offers the following key features: Selectable Languages: English or French.Greetings: One standard greeting, one personal greeting (60 seconds max.), one extended absence greeting (60 seconds max.).Message Storage: Room to store up to 10 ...

When do I use data on my phone?

*Data must not be blocked for picture messaging to function properly. However, the data used for picture messaging will not be deducted from your data add-on or plan.

How do I setup data/APN on my BlackBerry phone?

If you’re having trouble with data on your BlackBerry smartphone, you may need to configure your network settings for Public Mobile. The steps below may not be exactly the same on your particular phone but they should help you to get going. OS 10 St...

How do I make a payment with a credit card in Self Serve?

In order to make a payment using a credit card on your Self Serve account, you need to register your credit card information by going to the Payment tab and selecting Credit Card information. Once your credit card is registered on Self Serve, follo...

How do I setup data/APN on my Windows phone?

If you’re having trouble with data on your non-Public Mobile Windows smartphone, you may need to configure your network settings for Public Mobile. The steps below may not be exactly the same on your particular phone but they should help you to get g...

How do I set up AutoPay?

AutoPay is a free service that allows you to pay for your wireless service automatically using a credit or VISA Debit card. With AutoPay, you never have to worry about missing your payment. Even better, if you are on a Rewards Eligible plan, you ca...

How do I setup data and APN on my Android phone?

If you’re having trouble with data on your Android smartphone, you may need to configure your network settings for Public Mobile. The steps below may not be exactly the same on your particular phone but they should help you to get going.Step1: Androi...

Resolved! How do I register/update my credit card in Self Serve?

To register your credit card information, log into Self Serve and follow the steps below: Click the ’Payment’ tabClick the ’Credit Card Information’ tabClick ’Register a credit card’Fill out your credit card information and click ’Save’ Afte...

How do I make a payment with a payment voucher through the automated phone service?

You can dial *611 from your device to make a payment.From Main Menu of the automated phone service, Press 1 to make a payment Press 1 again to make a payment using payment voucherEnter 12 digit payment voucher number

What does account balance mean, and how do I check my account balance?

Your account balance is the amount of credit that is currently available on your account and is not the amount that you owe for your plan renewal. The amount of your balance appears on the overview page of your Self Serve page as shown by the arrow ...

Unable to send or receive text message

There could be a number of reasons why you are unable to send/receive text messages. To resolve the issue, try the following: 1. Check your account – Ensure that your Public Mobile account is in active status and you are subscribed to the text messa...

Resolved! What are rewards and how do I earn them?

There are four different types of Rewards that Public Mobile customers can earn on eligible plans: Loyalty Reward:You can earn Rewards for each year you stay with Public Mobile - up to 5 years.AutoPay Reward:You can earn Rewards for signing up f...

Calling an international phone number

Refer to the list of countries below to which Overseas Long Distance calling is supported. If there is an issue with calling an International number, ensure the following: 1. Correct dialing pattern (exit code + country code + area code + phone numbe...

How do I change my plan?

You can change your plan by going to your Self Serve account. 1) Go to the ‘Plan and Add-ons’ tab 2) Click the ‘Plan’ tab 3) Opt for Available Plan and click ‘Change plan now’ or ‘Change plan on my next payment date’ After you have selected you...

How do I purchase Add-ons?

You can easily purchase additional talk and data for your plan in your Self Serve account. Log onto your Self Serve account (hyperlink) and follow the steps below: Click on the “Plan and Add-ons” tabClick on “Add-ons” tabSelect your Add-onClick the...

Will my add-on expire if not used?

Add-ons will not expire if not used.

What is T911 service? ( 911 Text service )

Text with 911 is an emergency texting service for Deaf, Hard of Hearing and Speech Impaired (DHHSI)customers. If you are a DHHSI customer and want to be able to text with a 911 operator: Please note that you will be required to agree to the terms o...

What causes my phone to not receive a signal?

Some of the major reasons for not receiving signal are but not limited to coverage, phone settings, SIM and hardware issues. The actual coverage and network service may vary according to geographical location and both are subject to change. For exam...

What do I do if my phone is lost or stolen?

If your Phone is lost or stolen, you can suspend your service by logging into your Self Serve account > Plan and Add-ons > Lost/Stolen Phone > Suspend Service. You can order a new SIM card by sending us an email via Contact Us link. Please fo...

How do I check if my account is active and paid?

You can check Service Status on your web Self Serve account home page.

Not able to make or receive a phone call?

If you're not able to receive phone calls, check the following: Is your phone turned on? Ensure that the phone is on and ready to answer. We recommend you call your mobile number from another phone if one is available.Ensure you are within a Public ...

How do I reset my PIN?

Click Contact Us and Email away, send us a web form to reset your PIN.

How do I reset my Self Serve password?

On the Self Serve home page, click on "Forgot your password?" link and follow the prompts using the information you provided at the time of registration to successfully reset your Self Serve password which is the three step process:1. Email Verificat...

Need a replacement SIM card?

Getting a replacement SIM card is easy - just order one for $10 on our website! Keep in mind that: SIM cards are shipped within Canada only and will arrive within 3-4 business days via Canada Xpressport.10 SIM cards per orderOur Triple Punch SIM ca...

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