Get Support

[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

in need of service

I'm hoping that I can reach out to someone from the corporate end of things. I'm currently with Virgin Mobile. My plan expires the 30th of this month. Regardless and no matter of what, I am leaving Virgin Mobile. I would the chance to be able to be...

I want Ontario wide unlimited talk and text plan

Resolved! I will be travelling India. I want to stay connected with Canada and need talk + text+ data. Do publ

I will be travelling India. I want to stay connected with Canada and need talk + text+ data in my mobile. Do public has any package forthis? Or, any other suggestion from anybody else? I thank you in advance to everybody who participate in this discu...

Resolved! Can I purchase a new phone from Public Mobile and if not what brand can I use with my service

Can I purchase a new phone from Public Mobile and if not what brand can I use with my serviceCan I purchase a new phone from Public Mobile and if not what brand can I use with my service

I had registered before Jan 11, how do I get a new SIM. My old number was 6477642413

I had registered before Jan 11, how do I get a new SIM. My old number was 6477642413.

why my phone can not receive phone call

Can someone tell me why my phone can not receive phonecall

Resolved! Port in number problems

Hi I just signed in as new account. I am trying to transfer my local Toronto 416 number, but online portal is saying " we are having difficulties, please contact public mobile." can you please check when this problem will be resolved. I really want t...

Resolved! Motorola g 2

will motorola g 2 XT1063 Global GSM work with public mobile, if it's unlocked

what if I like to keep my home phone no as my cell no.?

I am planning to get a cell number and wondering if I can take my phone number and choose it as my new cell numberÉ

Resolved! Constant 611 text reminder

Hi, I'm constantly getting a text from 611 reminding me that Public doesn't offer international texting every 10 mins or so. Any way to stop these? I could block the number on my phone but I want 611 messages.Thanks! Sorry, also realized this is in ...

how do I get my phone number ported to a new carrier

my phone number is printed on my business products and i need it ported to my new carrier. how do i get to a person to help. my old phone was stolen so i cant access +611.

Resolved! Hi how can I get my pin number?

HiJust want to know how can I get my pin numberThanks

hi

what does the 10$ plan subtotal mean? the canada wide plan is 25$ per month so what is the other 10$?

cannot remember password

I cannot remember my password to log into my account to make a payment .What do I do ?

iPhone 4/3GS/3G

I am posting this as there still seems to be some confusion with regards to Apple iPhones and there ability to get data on PM. We are able to get data without much hassle when it comes to the i4S and newer models of iPhones because they can update t...

Resolved! I have not received my verify code

I have not received my text message to verify the code. Please email me at r****************m

Resolved! iPhone 4 can receive calls and can use wifi but my data won't work

I recently activated my SIM card and works in my iPhone 4 I can receive texts and calls and also the wifi works but when I am out of range of wifi I have no data available I have the 2 g plan . I saw the post regarding apn settings but do not have mo...

I cannot make phone calls except emergency phone calls.

I cannot make phone calls except emergency phone calls. When I try to make a phone call I get a message saying mobile network is not available. What do I do ?

Resolved! iPhone 4 from telus

I received my new SIM card from pm I would like to know if my iPhone 4 from telus will work when I activate my new sim I have been with pm for a few years and I am simply I upgrading from my samsung ace to iPhone pls help I do not want to activate it...

Big fan of the advance notifications before payment is due

It's nice to get a reminder text a couple days before it's time to pay. Little features like this are what make self-service work.

a dead moto g

I have a moto g since 5 aug 14 trouble free. as of yesterday I used the phone and then checked the battery power which showed 80% pwr and left it on the table power on.Came back a few minutes later to use the phone and it was dead after pushing and h...

how do i resume my service

i need to reconnect my phone 647-857-3642

i wantcancle service

service expired, what to do?

I signed up for voice and data plan, after went though everything and made the payment, I realized that voice + text + data plan is the same, so i changed the plan via self -service. Now, my service status showed Plan Expired. What to do??

Received a SIM card confirmation, but now they send me to do the process again after no SIM card

After more than 2 weeks almost 21days waiting for my standard SIM card to arrived in mail. After received a confirmation of SIM card and invitations into beta. I decided to email PM. Today I received an email saying if I want a new SIM card I have to...

Resolved! BETA customer

Hi, I am a publicmobile customer since April 2014 it was CDMA then. I transitioned to sim card technology as soon as public mobile announced. Recntly a couple of weeks ago I received an email invitation from publicmobile to be a BETA customer. I acce...

Resolved! Additional SIM card

I called 2 weeks ago for additional SIM card. I was told to apply online what I did never get back from you. Could you please update. Am I getting it or not?

Community

Forum Posts