I understand that PM is in public beta. I also understand that there is no phone support provided to new subscribers. Once we have waited 48hrs for a responce from PM web support to our problems what is a reasonable time to wait for a resolution?
PM when you respond via email please provide a tracking# for the complaint and a general time frame for a resolution. My other suggestion is please try to ask all questions you need answered in one email. For example: I was asked if I wanted a price plan added or refund. I replied to add a price plan . I then wait 24hrs to be asked what plan. Not very time efficient to ask a single question each time.
It has been 7 days since I reported the my account problems to PM. I am patient but PM is not very forth coming with information regarding a resolution. It is the lack of not knowing what's happening that's so fustrating not necessarily the problem itself.
