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vrance · 08-08-2017

@Jeremy_M, Hi Jeremy, I sent you a private message on my wife US Roaming add-on is not working. Appreciate if you can check on this and advise. Regards. Vrance Lam

vrance · 03-11-2016

All, I tried to help my friend to port the phone from Fido, and encountered an message "Alternate Phone Number Regex Help". I searched in this forum that it is due to the format is not correct, and I just put my cellular phone number and still no w...

vrance · 08-08-2017

Hi All, My wife just called that after manually select the carrier as T-Mobile, it is working. I thought iphone can always auto-select and do not remember to select it manually. Thanks everyone for the help. Regards. Vrance Lam

vrance · 08-08-2017

Hi @wetcoaster and @ShawnC13, Thanks for providing the link. I have checked the add on is on the profile, and there is a 2-steps process. The profile did show the US Roaming add-on on the summary page. I have contacted the moderator and it seems t...

vrance · 03-31-2016

Hi All, I was out of town for a couple of weeks, and when I came back, same issue happened. I PMed @Shazia_K and she is able to help me to create the temporary account and ported over from Fido. With her assistance, the abnormal work which normally...

vrance · 03-29-2016

Hi @Kozak, the smartphones are more popular than dumb phone, but if using app if not your priority, and size is your concern, pls try this phone in bestbuy.ca http://www.bestbuy.ca/en-CA/product/telus-telus-onetouch-a392a-1gb-smartphone-black-prepaid...

vrance · 03-11-2016

Hi @Shazia_K, my friend is in the process of activating the SIM and in the porting page. Thus, the self serve online is not created yet. They prefer to port the number right away instead of creating a new number, and then porting over. They are el...

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US Roaming not working

Alternate Phone Number Regex Help

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