[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! 3 short beeps before every conversation and cut off at less than 1 minute!!!
Background: see http://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Can-t-make-and-receive-phone-calls-and-texts-outrageous-service/m-p/64055 It seems that posting on this community forum is much better in terms of attracting serious attentio...
Text messaging
I keep getting a text message from public mobile, anywheres from 3-5 times a day that says the following:"Public Mobile here. Sorry, we do not offer text messaging outside of Canada at this time."If I were attempting to send a message outside of Cana...
Fix up your old phone
At the risk of appearing like a spammer, I heartily recommend iFixit.com if you want to fix up your old phone. A fine place to buy any parts or hardware (along with the specialized tools you'll need), learn how to tweak or reset your software, refer...
Require help to set up Moto G 2nd Gen with 4G/LTE
Hi All, Just started with Public Mobile today and I'm looking for some help on setting up LTE on tmy Moto G 2nd gen phone. Firstly, I belive it can be done - however it only gives me the option of either 3G or 2G under Preferred network type. What ar...
Resolved! Talking to a human about Plans
Hi, I am wondering if there is a way to chat to a human person and discuss plans and having alot of people on an account.
need a replacment sim card
I just upgraded my phone and need a new sim. but I really dont want to pay 10 dollars for it. anyway I can get one without charge? thanks
New PM customer, no more rogers!
Hello, I wanted to say a quick hello and share my experience thus far. I just made the switch from rogers after 10 years, I was on an old corporate plan and rogers sent out an email that they were increasing their pricing by $7 a month for pretty muc...
Resolved! UGO App and international text msg
Hello Community, I recently installed the UGO app for mobile payment, but every time I start the app, I receive a text message from Public Mobile saying "Public Mobile here. Sorry, we do not offer text messaging outside of Canada at this time". I am ...
Spare Sim card
Hello People, The good folks at PM were so happy with me that they sent me an additional sim card ;o). Lol. Or maybe they were indicating me to take an additional connection. Well, to make the story short, I have an additional sim card(the envelope i...
Resolved! Inbound call Failures for the last hour
Hi I activated my account on August 3rd and have had no problems until now.Yesterday my friend told me she was getting an "all circuits busy" when calling me around noon atlantic time. This sorted itself out later in the day and so I decided it was...
Resolved! Forgot to add text to plan
I just signed up for the 90 prepay unlimited provincial talk, unlimited international text and 6gb plan for $120.However I forgot to select the Unlimited international text when I set the plan up. I tried to add it after but only managed to accidenta...
Porting a public mobile number to a new public mobile SIM
I got a new SIM and plan with public and I'm trying to change my new number back to my old number with this new plan, but everytime I try it's says "We are experiencing in this process". I really need my old number back since I've used it for everyth...
Resolved! My Public Mobile sim is not working on iPhone 4. Please help!
Hi there,I changed my phone from LG G4 to iPhone 4. My public mobile sim was working on my LG phone. But not working on my iPhone. Public Mobile is listed in network selection and I do not have any APN settings on my iPhone and It is unlocked. But he...
New plan with 2g
HelloCan i set up the new plan with 2g on my own or no cause i would like yo know what is included and how muxh ot is in total with taxes ?
Resolved! Activation issue
Note: I've contacted support, but just posting here as well to see if anyone can help out. I attempted to activate my account and port my number over. The red error message "Your activation request has failed. Please contact Public Mobile for help....
Text messages
Hi there, I have the simple $19 plan, don't have texting. When someone texts me, I get a notification (to get texting plan). Does the person who texts me get a notification that I don't have texting. How do I find out who texted me? Thanks.
Resolved! having some trouble setting up data
Hi all,I love the idea of PM and I have changed over from my long time Telus account. Some info ....LG G4 - Marshmallow up to dateunlocked installed sim and setup account no problem .... chose the 6 gb / 90 day option Went to the 'setup data' thread ...
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Sim not activated
My phone is indicating "Sim not activated". No service. Ported number from virgin mobile. Virgin sim is no longer working either.
can't recevie calls and or messages
Hello, Just activated my account. I am able to make calls but not rceiving calls and messages. any hints ?Thank you !
Resolved! no service
I changed my plan from the $45 for 30 days to the $42 for 30 day, 6 days ago and have not been able to make or receive calls since, the account status says active and shows the current plan but i have no service, can anyone help
Cannot dial landline number 902-745-XXXX in local area of NS (ongoing issue with new accounts)
Hi ,My brother created a new public mobile account a few days ago with province wide calling in NS he cannot dial 902-745-XXXX (clarks harbour area NS) this is an ongoing issue with any new account with province wide calling trying to dial 902-745...
Resolved! Porting from Speakout 7 eleven for almost 3 weeks still not done yet ...
Sending email to support@@publicmobile.ca and post SIM & Activation online form couple times, latest email and online form sent a week ago but did not get any reply. Is there any efficient way to communicate with Public Mobile Customer Support and ch...
Resolved! Termination of service requested but no reply
It's been two days since I requested to terminate the service provided by Public Mobile. Have not received any reply. Request was made via email to [email protected] Not sure how else I can terminate. Don't see any such option on Self-serve. I...
Data usage not showing up?
I'm on a 90 day, 4 GB plan. Earlier today my data stopped working. I know I'm close to my data usage limit, so I suspect that this might be due to me reaching my limit. I tried logging into my account to check, but it says that I do not have any add-...
Resolved! No Service?
My service went down about 20 mins ago. Anyone else experiencing network outage? I'm in Millbrook, ON.
Resolved! Texts Stopped Sending
Hi Everyone, As of yesterday approximately mid day my texts stopped sending. I can still recieve them but all the one i have attempted to send say "sending..." and have for over a day now. (Data and phone calls appear to work fine). I can recieve tex...
Huawei Smart Hub?
Would anyone know if the Huawei B890 Smart Hub would work on PM? I don't have the IMEI # as the hub is at another location to enter into the start page to see.
Resolved! No Phone Service after payment for 3 months again
I topped up my account 2 days ago, have a plan includig phone calls but nothing working. No response to support@ email. Horrible customer support and website https://publicmobile.ca/en/on/get-help not working ("next" button at the bottom of the page...
