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Porting Issue

SN1964
Great Neighbour / Super Voisin

I ported my Rogers number over to Public Mobile two days ago. Everything is working except one thing. I can call/text people and people can text me, but people cannot call me. Whenever someone calls me it goes straight to my Rogers voice mail. Anyway to fix this issue?

4 REPLIES 4

Hello @SN1964

 

Welcome to Public Mobile 😉

 

It seems as if your port has failed to complete, don't worry I'll into this for you right away. 

 

Would you please send me the following via private message?: 

 

-Public Mobile SIM card #

-Rogers phone # to port

-Rogers account #

 

Thanks,

 

Shazia 

* Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.

Chaos_Scorpio
Deputy Mayor / Adjoint au Maire

@JaK you beat me by 19 seconds ... 😛

Chaos_Scorpio
Deputy Mayor / Adjoint au Maire

sounds like the port didnt finish,

 

did you receive any confirmation message on your phone saying it was completed?

A mod will have to look at this for you @Shazia_K @Mary_M @Saray_O

JaK
Deputy Mayor / Adjoint au Maire

Hi @SN1964, welcome to Public Mobile!

 

Sounds like your port didn't complete properly. No worries, one of the moderators can normally fix that pretty quickly, tagging @Shazia_K @Mary_M @Saray_O

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