Locked out of my account??

[kkum]

My account with PM is saved on chrome so I have no idea how any of my login credentials could've changed but when I tried logging in today it says my username/password was incorrect and now I'm locked out.

I also received a text saying my auto-payment didn't go through which is what I'm trying to check but now I'm locked out.

Please fix

[kastr]

Tried my password too many times and when i ask to reset it says "Sorry, you've been locked out. Please contact Public Mobile for help." I don't know many of my account details though.

Please help, thank you.

[kkum]

Whew, everything is fixed now.

@Mary_M the lifesaver 

[kkum]

@Mary_M

Ok, just sent the private message

[Mary_M · Accepted solution]

Thanks for the reply !

I'll be able to reset it for you, would you mind sending me your phone number by private message? 🙂 @kkum

Mary

[kkum]

@Mary_M

"Sorry, you've been locked out. Please contact Public Mobile for help."

When I try to reset password, I'm getting this error.

[Mary_M]

Hello @kkum

Sorry to hear about that!

Have you tried resetting your password ? Click on "forgot your password" and you'll be able to do so 🙂

Mary

[NDesai]

Sorry to hear that. 

Staff member will help you with this. 

@Mary_M