4 hours ago
I was short funds in my account , the money is in there now
can you take payment out so my phone will work again please
Solved! Go to Solution.
3 hours ago
hi @GlennOlcen
you can first login to My Account using the browser and then use the link I provided above to make a manual payment, then reboot phone
if you cannot even login My Account, then you will have to ask support agent to help
you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
@GlennOlcen Or do you see “pay now and resume”
Tap it and resume service
@GlennOlcen wrote:log in to my account
log in to my account
@GlennOlcen What do you mean?
@GlennOlcen You need to make manual payment
please use this link to load funds and trigger the renewal
https://myaccount.publicmobile.ca/en/account/payment/funds/card
4 hours ago - last edited 3 hours ago
@GlennOlcen
you must log in to your account, make sure there's $$ in Available Funds....then look to Resume.
(updated wording)
you have to make a manual payment yourself.
Please use this link and load enough fund for renewal
@GlennOlcen If you have added the required funds to your account, go into your app and make a manual payment to restart service.
