Change Plan

[Spyder_1]

Two days ago, before my plan expired, I made a change from 4g to the new 6gb plan that was confirmed by Public Mobile site to be effective today.  Just check my account and I am still on 4gb.

[Shazia_K]

@yassou, 

Please send me a private message with your Public Mobile phone number.

Thanks,

Shazia

[yassou]

@ shazia,

How can you help me

Yacinth

[Shazia_K]

@yassou, 

Private Messages - viewing and creating

[yassou]

Hello Shazia

How can I send the private messages.

Yacinth

[Shazia_K]

Hello @yassou, 

Thank you for reaching out to us, 

I'm sorry for this confusion, can you please send me a private message? I will look into this right away. 

Thanks,

Shazia

[Mary_M]

Hey @yassou

The message was intended for another customer. 

@Shazia_K has viewed your post and she will respond to you shortly.

Mary

[yassou]

Hello Mary,

It's not working

[yassou]

Thanks Mary

[Mary_M]

Hey @yassou

Sorry for the confusion - power cycle is simply to turn it off and back on ( a reboot )

Mary

[yassou]

Thank you for your help but how I can power cycle it.
Yacinth

[Mary_M]

Hello @Spyder_1

Sorry to hear that your new plan change request did not go through.

I was able to locate your account and make the changes for you, can you please power cycle your phone^

I hope this helps 🙂

Mary