[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can not get help from customer service almost 2 weeks. What can I do?
After activation of my service with PM, I have figured that outbound SMS service not working. As per advice from PM web portal I have opened a new topic on this forum. http://productioncommunity.publicmobile.ca/t5/Discussions/Unable-to-send-SMS-Incom...
Resolved! problem on porting from wind
Good Morning,I've tried to port from Wind Mobile to Public Mobile first times that activation is failed and my credit card is rejected. The second time I have tried a credit card from another bank and it works and has successfully deducted the money ...
Can't receive calls/texts
Good morning,I switched over to Public Mobile from ChatR. I am able to send texts but not MMS, I did change the APN settings. I can make calls but can't receive them. I did restart the phone a few times, reinstert the SIM and still no luck. Top left...
Is 289 considered a out of province number?
My public mobile is a 647 number and I was trying to call a 289 number in Pickering and I get a voice message saying I will be subjected to additional charges. Why is that?
So I am pretty sure we are throttled in everything... Worst is the voice limits
So I moved over from Koodo and while I can't really complain as it is saving my some money now. However I feel I can say with utmost certainty we are throttled in some regards. My speeds tests have been slower then usual, but still faster than 3G, so...
Still Waiting for People to be able to call me...
I recently activated my sim and I can make calls and receive/send texts BUT CANNOT RECEIVE calls.I saw other posts by people having the same problem and I tried the solution and private messaged Brook_C but no answer. Please help. I need to be able t...
Registration Issue
I'm new to Public Mobile. I went through the online registration process to transfer my old Rogers account + phone number to Public Mobile. I got the confirmation email but when I try to log into the Self Service with my username and password I get a...
Resolved! Manual for My Settings - Community
Hello, Just wondering if there is a manual that will help describe the My Settings - Community & all it's associated functionality & options in more detail? Thanks in advance.
Idea: Outsource PM support team for 24 hours support
I am sure PM has enough after this promotion to outsource support team(I.e. Increasing mod numbers) so people don't have to hear lame excuse of backlogs
Resolved! Calling issues
I just finished activating 3 accounts for the 4GB $40 promo and I've noticed that when we go to call each other it doesn't go through but we are able to call others. Just wondering what I could do about this?Thanks
Resolved! No data?
Model: I Phone 5s just Ported from Wind yesterday. And the cellular data works perfectly without request any setting~ until this morning I can't access any data:( Did try to reboot it. ( pull out the simcard and put back)set up the APN as the pic ...
Network Settings
I'm not sure if this is common or not - but when first entering my SIM I had no data. after a bit of quick research - I found some handy info that helped me get online after inputting into my settings: Name: Public MobileAPN: sp.mb.comProxy:Port:Use...
looking forward to the next promo on Christmas
i am greedy.
Resolved! Wind mobile porting
I have port from wind mobile last night. Everything is working on my PM. But still my wind mobile is working, even I can able to call PM from my ported number from wind mobile phone. I couldn't believe, same number works on different provider. I don'...
It's time to update PM's Customer Service methods
IMO, this PM'ing the mods or tagging the mods thing is too disorganized to get customer service going forward. There is already the Get Help --> Contact Us for requesting help. I'm curious, why not have all of the customer service requests go through...
Canada data add-on inconsistency
Just noticed that in the main ad is now says Canda data addon has two options, $10 for 200MB and $15 for 500MB. This seems to be inconsistent with what options you actually have when you go into Purchase Add-ons. The old $10 for 200MB and $30 for 1GB...
Successful Port from Koodo
So I just helped my Sister in law successfully port over from Koodo. I was on the phone with her while doing this. First we activated sim with a new number and different email then Koodo account. Made sure everything was up and running on it then ...
SIM card activation failure
I tried activating my SIM, after all the info was submitted I received an error message saying the activation failed and to visit the community for help. I tried visiting the community but there's nothing that can help. It would be great if there cou...
Refer a friend delay?
Any insight as to how long it usually takes for new friend referalls after they activate to show up under My Rewards?
Porting unsuccessful
I ported my phone number on Friday night (Nov 18) and I still do not have phone, text, or data on my PM acct. Telus (previous provider) confirmed my acctbon their end has been called and port transmision to PM has gone through successfully. Please he...
Future Date Promo Plan
Hey, I'm in the process of activating my SIM card, but i don't see the option to put a future start date to this plan. Please help!
Still waiting on port over from Koodo
Did not read the forums about porting over from Koodo before activating my new account. I used the same email and I've now seen that this is apparently a problem. I think it would've been considerate to have told customers switching over that this wo...
Invalid SIM Card #
I was just trying to activate my new SIM card and create and account (trying to transfer my phone over). The first time through, it seemed to ask me all the information including giving permission to transfer my phone number) butthen it complained t...
Is $40 for 4GB plan still available?
I have sim card but can not get $40 4gb plan,is this plan until nov 20 ?
LAST CHANCE SIMS
2 available in Nanaimo: may be activated per this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/NEED-SIM-BUT-FAR-AWAY-from-Monteal-Toronto-Vancouver/m-p/100779#M18919 Private message me if interested: http://productioncommunity....
Found a way to get the signals and PM service ON!!!!
Hi All, I activated my Sim card last night, I didn't had any signal's till now. I have Iphone 4, luckily I went to Settings>Cellular> enabled Cellular Data and Enabled 3G. I got my signals and text message right away from PM. I turn off the data and ...
I can't receive calls and only limited texts
I can't receive incoming calls, and can only reciece texts from a few contacts. This is super frustrating how do I fix this ? Any help is appreciated.
Invalid SIM arror on Web Activation Page
I attempted a web activation a few minutes ago, but was unable to proceed passed the "Let's Get Started" step. I entered the SIM card number followed by my personal details, accepted the Service terms and clicked on "Continue" but the page did not a...
HELP - Sorry, your account activation request has failed
Just got myself a sim yesterday and now on the last day of the fall promotion, the end of my application is giving me this error: "- Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.c...
Private Message To Mod
How long usually it takes for Mod to read/reply private message? @Saray_O @Caroline_DI have activated my Sim card last night, but still I don't have any service neither from old provider nor from PM. It's so frustrating....
